qm2016 direct connect bill pay not working, get error 2005_Description/ 2005_Suggestion (both in the
After entering a scheduled transaction, choosing on line payment and selecting the payee and click save, the entry cannot be paid. Two ways to pay but neither work. Put Send in check # column hit return and get the 2005 error. If you edit the scheduled entry in anyway the 2005 error appears also. The other way to pay is edit the transaction, edit details, on line payment, pay now, which also generates the 2005 error after putting To Send in the Check # column. The icon remains a clock, I was told it is suppose to become an orange open envelope. Bill pay is activated with the green light. Selecting Accounts, Update Selected On Line Acount contacts the bank but finds no transaction to send.
There are many other problems with this software also. It would not migrate QM2007 data file, had to first migrate to QM2015 then 2016. On initial turning on Bill Pay with my Bank all payments previously sent to my Bank using QM2007 for 6 months were duplicated totally screwing up the accuracy of the check register. Had to delete each one by one.
Over 4 days, several hours, using Quicken Chat and phone tech support at 1-888-311-7276 no solutions were found.