How do I solve error OL-297A with Franklin Templeton?
I have recently started having difficulty downloading transactions from Franklin Templeton. I receive an OL-297-A error when I try. This has persisted for a while, probably 2+ weeks.
Based on the standard advice, I deactivated online services in both accounts accessing that site. I am now unable to activate online services for either account. I am told OL-297-A.
I have verified the signon and password by directly logging into the site.
The download worked fine until some time in January.
I recently updated from Quicken 2013 Deluxe to 2016 Deluxe, but I believe it had already started this failure streak before I updated. Using Win 8.1.
(I am aware there is a very similar question posted, but I have had my wrist slapped for "hijacking" someone else's question and confusing the debugging, so the only thing I know to do is start my own. I'll undoubtedly get my wrist slapped for duplication.)