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one step update progress window will not close

UnknownUnknown Member
edited January 2019 in

When doing one- account- at-a-time one step updates, the progress window will not close, blue wheel spins endlessly. Requires task manager shutdown.

Comments

  • UnknownUnknown Alumni
    edited October 2018
    Hello Doug-O,

    I'm sorry to hear your Quicken 2015 application is crashing on you.The first thing I suggest is to try an isolate the process causing the crash, in OSU Settings, uncheck all Online Services. Run OSU. If quicken does not crash, then it is one of those services rather than one of your banking/investment downloads. Add the services back one at a time to determine which one is causing the issue. 

    If the issue persists, then the next step would be running a file validation to check the file for any errors or corruption. Instruction for validating can be found here:http://knowledgebase.quicken.com/support/help/printing/how-do-i-troubleshoot-a-damaged-quicken-data-file/H... . If there are any errors found, please opt to have them corrected. 

    If no errors are found after the validation, the next suggestion would be to download and run the Quicken 2015 Mondo patch from the article below. 

    Quicken 2015 for Windows Release Notes, Updates, and Mondo Patch - See more at: http://www.quicken.com/support/help/GEN86565#sthash.INCBQ23Y.dpuf


    Once you've run the patch, re-launch Quicken and see if the issues still persists.

    Support:

    http://www.quicken.com/contact-us

    Support contact options: Call us at 888-311-7276 (Mon-Fri, 5am-5pm Pacific)

    Hope this helps,

    Ed

    image
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited December 2016
    Ed said:

    Hello Doug-O,

    I'm sorry to hear your Quicken 2015 application is crashing on you.The first thing I suggest is to try an isolate the process causing the crash, in OSU Settings, uncheck all Online Services. Run OSU. If quicken does not crash, then it is one of those services rather than one of your banking/investment downloads. Add the services back one at a time to determine which one is causing the issue. 

    If the issue persists, then the next step would be running a file validation to check the file for any errors or corruption. Instruction for validating can be found here:http://knowledgebase.quicken.com/support/help/printing/how-do-i-troubleshoot-a-damaged-quicken-data-file/H... . If there are any errors found, please opt to have them corrected. 

    If no errors are found after the validation, the next suggestion would be to download and run the Quicken 2015 Mondo patch from the article below. 

    Quicken 2015 for Windows Release Notes, Updates, and Mondo Patch - See more at: http://www.quicken.com/support/help/GEN86565#sthash.INCBQ23Y.dpuf


    Once you've run the patch, re-launch Quicken and see if the issues still persists.

    Support:

    http://www.quicken.com/contact-us

    Support contact options: Call us at 888-311-7276 (Mon-Fri, 5am-5pm Pacific)

    Hope this helps,

    Ed

    image

    [mention://1593335 @Quicken Edgardo] "crashing"???  The issue posted is a "hang".
    Quicken user since 1997
    Premier on Windows 10
  • UnknownUnknown Alumni
    edited December 2016
    Ed said:

    Hello Doug-O,

    I'm sorry to hear your Quicken 2015 application is crashing on you.The first thing I suggest is to try an isolate the process causing the crash, in OSU Settings, uncheck all Online Services. Run OSU. If quicken does not crash, then it is one of those services rather than one of your banking/investment downloads. Add the services back one at a time to determine which one is causing the issue. 

    If the issue persists, then the next step would be running a file validation to check the file for any errors or corruption. Instruction for validating can be found here:http://knowledgebase.quicken.com/support/help/printing/how-do-i-troubleshoot-a-damaged-quicken-data-file/H... . If there are any errors found, please opt to have them corrected. 

    If no errors are found after the validation, the next suggestion would be to download and run the Quicken 2015 Mondo patch from the article below. 

    Quicken 2015 for Windows Release Notes, Updates, and Mondo Patch - See more at: http://www.quicken.com/support/help/GEN86565#sthash.INCBQ23Y.dpuf


    Once you've run the patch, re-launch Quicken and see if the issues still persists.

    Support:

    http://www.quicken.com/contact-us

    Support contact options: Call us at 888-311-7276 (Mon-Fri, 5am-5pm Pacific)

    Hope this helps,

    Ed

    image

    I personally use the terms interchangeably. I know they mean slightly different things, but in my head both terms translate to the program abruptly stopped completely.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited December 2016
    Ed said:

    Hello Doug-O,

    I'm sorry to hear your Quicken 2015 application is crashing on you.The first thing I suggest is to try an isolate the process causing the crash, in OSU Settings, uncheck all Online Services. Run OSU. If quicken does not crash, then it is one of those services rather than one of your banking/investment downloads. Add the services back one at a time to determine which one is causing the issue. 

    If the issue persists, then the next step would be running a file validation to check the file for any errors or corruption. Instruction for validating can be found here:http://knowledgebase.quicken.com/support/help/printing/how-do-i-troubleshoot-a-damaged-quicken-data-file/H... . If there are any errors found, please opt to have them corrected. 

    If no errors are found after the validation, the next suggestion would be to download and run the Quicken 2015 Mondo patch from the article below. 

    Quicken 2015 for Windows Release Notes, Updates, and Mondo Patch - See more at: http://www.quicken.com/support/help/GEN86565#sthash.INCBQ23Y.dpuf


    Once you've run the patch, re-launch Quicken and see if the issues still persists.

    Support:

    http://www.quicken.com/contact-us

    Support contact options: Call us at 888-311-7276 (Mon-Fri, 5am-5pm Pacific)

    Hope this helps,

    Ed

    image

    [mention://1593335 @Quicken Edgardo] "slightly different things"

    They are completely different.  Also, if you review the post, you'll note that user is reporting that the updates hang when they are performed one account at time.
    Quicken user since 1997
    Premier on Windows 10
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited January 2019

    If you haven't already, you may want to review step 6.2 of: https://qlc.intuit.com/replies/2136652
    Quicken user since 1997
    Premier on Windows 10
  • markus1957markus1957 SuperUser ✭✭✭✭✭
    edited December 2016
    Sherlock said:


    If you haven't already, you may want to review step 6.2 of: https://qlc.intuit.com/replies/2136652

    See the Announcement on this issue.
    https://qlc.intuit.com/announcements/1331386
  • UnknownUnknown Alumni
    edited December 2016
    Ed said:

    Hello Doug-O,

    I'm sorry to hear your Quicken 2015 application is crashing on you.The first thing I suggest is to try an isolate the process causing the crash, in OSU Settings, uncheck all Online Services. Run OSU. If quicken does not crash, then it is one of those services rather than one of your banking/investment downloads. Add the services back one at a time to determine which one is causing the issue. 

    If the issue persists, then the next step would be running a file validation to check the file for any errors or corruption. Instruction for validating can be found here:http://knowledgebase.quicken.com/support/help/printing/how-do-i-troubleshoot-a-damaged-quicken-data-file/H... . If there are any errors found, please opt to have them corrected. 

    If no errors are found after the validation, the next suggestion would be to download and run the Quicken 2015 Mondo patch from the article below. 

    Quicken 2015 for Windows Release Notes, Updates, and Mondo Patch - See more at: http://www.quicken.com/support/help/GEN86565#sthash.INCBQ23Y.dpuf


    Once you've run the patch, re-launch Quicken and see if the issues still persists.

    Support:

    http://www.quicken.com/contact-us

    Support contact options: Call us at 888-311-7276 (Mon-Fri, 5am-5pm Pacific)

    Hope this helps,

    Ed

    image

    The OP has upvoted and recommended what I provided, I'll take it as he was content with the answer provided. If he would like me to provide another, I'll gladly do so (well, pointed him towards the announcement SU Markus referenced below, as they may be related).
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited December 2016
    Sherlock said:


    If you haven't already, you may want to review step 6.2 of: https://qlc.intuit.com/replies/2136652

    [mention://53512 @markus1957] Do you think the issue announced relating to the Quicken 2016 Release 5 is impacting Quicken 2015?  I'm using Quicken 2015 Release R 10 and I am not having any difficulty updating our accounts.
    Quicken user since 1997
    Premier on Windows 10
  • markus1957markus1957 SuperUser ✭✭✭✭✭
    edited December 2016
    Sherlock said:


    If you haven't already, you may want to review step 6.2 of: https://qlc.intuit.com/replies/2136652

    yes, I experienced it early this morning and it resolved on its own. I believe it was a general issue with an under the hood OSU process rather than a specific issue related to a product version.
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