What is the exactrelease number for your version of Quicken?If clicking on Help / About Quicken does not show one of the following you aremissing required software updates:Quicken US version:
-"2014 ... Release R10", https://www.quicken.com/support/quicken-2014-windows-release-notes-updates-and-mondo-patch- "2015 ... Release R11", https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch- "2016 ... Release R10", https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch- "2017 ... Release R3(or higher)", https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
-2014 ... Release R4- 2015 ... Release R3- 2016 ... Release R2- 2017 not yet available Quicken Canada users: Do not download the patch or Mondo Patch files in theabove links. They apply to Quicken US users only. Instead, scroll down thewebpage to the Quicken Canada section and download the file hiding behind aclickable word "here".
Please do this evenif you already are at the latest release: Locate the Mondo Patch file orCanada patch file applicable to your version of Quicken in the linksabove.Download it and save it to disk. Temporarily disable your Antivirus software for the entire duration of the nextstep: Right-click the downloaded patch file. Click "Run as Administrator"to execute the installation program.This will replace any Quicken software modules with a known consistent releaselevel and, hopefully, eliminate any software corruption or errors duringinstallation as a cause of this issue.