QWin 2016: Error on start up

I get the initial screen from Quicken showing my accounts. Then after about 1 minute, Quicken closes and I get a dialog box that say "Quicken has encountered a problem and needs to close. We apologize......" I have sent a couple of reports from this box.

Comments

  • UKRUKR SuperUser
    edited September 2018

    1) Let's try some "Troubleshooting 101" to
    ensure Quicken is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates:

    Quicken US version:

    -
    "2014 ... Release R10",  https://www.quicken.com/support/quicken-2014-windows-release-notes-updates-and-mondo-patch

    - "2015 ... Release R12",  https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch

    - "2016 ... Release R11", https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - "2017 ... Release R4(or higher)", https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    Quicken Canada
    version:

    -
    2014 ... Release R4

    - 2015 ... Release R4

    - 2016 ... Release R3

    - 2017 ... not yet available

    Quicken Canada users: Do not download the patch or Mondo Patch files in the
    above links. They apply to Quicken US users only. Instead, scroll down the
    webpage to the Quicken Canada section and download the file hiding behind a
    clickable word "here".

    Please do this even
    if you are on the latest release already:

    Locate the Mondo Patch file (US)
    or Canada Mondo patch file applicable to your version of Quicken in the links
    above.

    Download it and save it to disk.

    Temporarily disable your Antivirus software for the entire duration of the next
    step:

    Right-click the downloaded patch file. Click "Run as Administrator"
    to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during installation
    as a cause of this issue.

    2) Validate



    You need to validate
    your Quicken data file. It may have become damaged over time or if you ever had
    crashes while running Quicken.

    Please run this procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click Validate File,
    check to make sure the copied file is being validated, click OK. Let it run.


    - Fix any errors logged as not repaired by Quicken.

    Now close and restart Quicken using this new file and try your failing action
    again. If it works, keep using the new file and abandon the old one.

    If that doesn't resolve the issue, you may have no recourse but to restore your
    Quicken data file from a Manual or Automatic Backup taken prior to the problem
    first occurring, if necessary going back to older backups until you find a file
    that does not exhibit these symptoms.

    http://www.quicken.com/support/how-do-i-restore-quicken-data-file-backup-file



  • Dale CannonDale Cannon Member
    edited December 2017
    I applied the Mondo update for Quicken 2016. I rebooted my PC and still have the same problem. I can not do anything beyond that because Quicken does not run. It starts, I get my accounts screen and then Quicken ends. I never have the opportunity to click on anything to make a copy of the file as you suggest. Any other suggestions?
  • Quicken DaveQuicken Dave Member
    edited March 2017

    I applied the Mondo update for Quicken 2016. I rebooted my PC and still have the same problem. I can not do anything beyond that because Quicken does not run. It starts, I get my accounts screen and then Quicken ends. I never have the opportunity to click on anything to make a copy of the file as you suggest. Any other suggestions?

    Hi Dale, I'm sorry you're having this problem. Did you try validating your data file, as UKR suggested?
  • Dale CannonDale Cannon Member
    edited March 2017

    I applied the Mondo update for Quicken 2016. I rebooted my PC and still have the same problem. I can not do anything beyond that because Quicken does not run. It starts, I get my accounts screen and then Quicken ends. I never have the opportunity to click on anything to make a copy of the file as you suggest. Any other suggestions?

    Dave, Thanks for getting back to me. I can not do the validation because Quicken will not stay running. It does start, I get the screen with My Accounts displayed, but the cursor is inhibited. I can not click on anything. Quicken then just ends.

    Is there a way to start Quicken without opening a file and then be able to do the copy function?
  • UKRUKR SuperUser
    edited September 2018

    Quicken crash at start

    Please try this:

    With Quicken closed,
    use Windows File Explorer to locate and rename
    your current Quicken data file, e.g., from QDATA.QDF to QDATAX.QDF

    Having done that
    start Quicken.

    If Quicken cannot
    find your current data file during startup it should just simply load the
    program and give you either a nearly blank menu screen or one that has options
    to start as new user, restore from backup, etc.

    If you get to this
    point without Quicken crashing

    If you can't get
    Quicken to start at all,

  • Dale CannonDale Cannon Member
    edited September 2018
    The Validation failed after it had completed "Checking Tags". However, I was able to use the same process to restore my file from a previous backup so I am back in business.

    Thank you very much for your help and quick answers. I appreciate it.
  • UKRUKR SuperUser
    edited March 2017

    The Validation failed after it had completed "Checking Tags". However, I was able to use the same process to restore my file from a previous backup so I am back in business.

    Thank you very much for your help and quick answers. I appreciate it.

    Glad to hear you're back in business.
    Please don't forget to create daily backups of your Quicken data file ... one just never knows when Mr. Murphy comes knocking again.
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