QWin 2017: Express Web connection is failing for many of my financial institutions.

245

Comments

  • John KrizekJohn Krizek Member
    edited January 11
    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?
  • HersheyHershey Member
    edited March 2017
    rlpinia said:

    I attempted to resolve this again by creating another new fresh quicken file.  No other accounts or transactions are contained in the new data file.  I added an account from Veridian CU.  I went through the gyrations of connecting and returned the following: 

    image

    It brought back the accounts but says they are unknown types.  The error says Quicken did not get enough information to add the account then suggests trying it again in a few days.  I'm running out of more days. 

    It appears you have three choices.
    (1) Use whatever you believe in to try to influence Quicken the company to resolve the known issues with their product. (I wouldn't depend on that based on recent performance.)
    (2) Continue to evaluate the other software programs that are out there.
    (3) Expend the significant amount of time and energy to learn the alternatives within Quicken.

    Personally, I believe that (3) is a great option if you have the time, but the subscription issue is still a significant factor for me. (2) is probably the best option, but it also will require time and effort to transfer data and learn the new programs. Today, (1) is for dreamers.
  • rlpiniarlpinia Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    John I just heard from Veridian again this morning in response to asking how I could get screen shots to them. The representative again says several employees are having the same issue so sending the errors would not be of any benefit.  They and customers alike are experiencing the same failures and feeling the pain. The fact employees are experiencing it would indicate to me the problem is likely not with the CU. 

    If Q won't step up to the problem with EWC, which BTW was working fine in Dec, Jan and 3 weeks in Feb, we have no good alternative but to manually download or fold the tent on Quicken.  I agree with many of the comments above on alternatives. There are lots of alternatives to Q and each has significant shortcomings. 

    Someone applied a patch or made some other change that has clobbered the functionality and they won't address it.  

    I am interested and a bit concerned to hear our Canadian friends are now paying a subscription fee.  Got more info on that?
  • HersheyHershey Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    I do not know if this is 100% accurate.
    About $100 Canadian each year.
    Failure to renew results in
    (1) Data file being frozen read only.
    (2) You can not enter any new transaction.
    (3) All on line services terminated.
    That's a very brief summary of what I understand.
  • rlpiniarlpinia Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    NOT good.  I think lots of people will bail out on that model and having to layout $75 US a year.  Especially since their product has the issues it has which they are not addressing. It would be one thing if the product was rock solid but it's not and certainly not like it used to be.     

    Thanks Hershey!
  • NotACPANotACPA SuperUser
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    "The fact employees are experiencing it would indicate to me the problem is likely not with the CU. "   How do you get from point A (employees) to point B (not the CU).

    Do you think that the employees have magic powers, that prevents the CU's errors from impacting them???
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • HersheyHershey Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    You stated it perfectly.

    'Especially since their product has the issues it has which they are not addressing. It would be one thing if the product was rock solid but it's not and certainly not like it used to be.'     
  • gmalis1gmalis1 Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    I think you are all missing an even easier solution.

    Switch banks.  And switch banks to a Direct Connect institution.

    I have one bank and one store branded credit card that uses Express Web Connect.  They download just fine...every single day.

    I'm still betting that the problem with Veridian is AT Veridian.  The people you talk to, either on the phone or at the bank, just aren't knowledgable to know if IT changed anything.  The fact that even their employees can't download from Veridian makes ME believe it's a Veridian problem, not Quicken.  Especially if it's Express Web Connect.  And if it's a smaller bank (and I'm not saying Veridian is a smaller bank), then IT services may be outsourced to another company to provide services.  

    My bank branch manager has zero clue on what goes on regarding downloading transactions into Quicken.  He manages the bank.  He doesn't manage the website.  

    So, if the frustration and need to download transactions from your bank is paramount, then switch banks already.  Your bank isn't providing you with the service that you need.  Let's face it.  In 2017, do you really need to physically go to the bank anymore?  I visit maybe twice a year, at most.  I do all my banking online.  I pay my bills online from my bank's site or pay them online on my biller's site.  I make transfers from investment accounts to the bank and vice versa.  All without leaving my home.  I don't even need a local bank anymore.  

    Also, did you ask Veridian personnel, since they acknowledge a problem with connecting to Quicken, if THEY have contacted Quicken to get this to work?  Seems like there is a huge disconnect between Veridian and Quicken.  
  • gmalis1gmalis1 Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    BTW, it is obvious that the majority of problems with Express Web Connect centers around credit unions.  
  • gmalis1gmalis1 Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    And finally, I've been using Mint "parallel" to Quicken for 15 months now.  Rock solid product that downloads every financial institution that I have, including some that I can't download from in Quicken because they are "wacky" annuities.  But Mint found those accounts and I can download from those.  

    I use the outside software MintToReport ($29 annual subscription, $15 to renew...but not renewing does NOT disable the software) to read the .csv Mint transaction report.  I can then customize and memorize as many reports with as many options as I want.

    I tag the transactions in Mint according to the tax line item (such as Schedule A Medical, 1099R, Schedule B, etc).  I can create reports according to tag(s) and have a nice report all ready to go for tax time.  

    As far as investments in Mint, I really only look at the balance in those accounts.  I don't track performance so much with Mint, as investment tracking is really lacking.  But I can track the performance of my investments from the individual investment company sites, if I need to.  It's rather easy and something I don't do every week in Quicken anyways. 

    And I like the no nonsense budgeting in Mint.  Simple.  Easy to set up.  Easy to follow.

    And their mobile app is rock solid.  Never a hiccup.  Mirrors exactly what I see on the desktop version.  

    OK, you're all going to say that you don't like your financial data residing in the cloud somewhere and you need to have that data locally.  But if you're downloading transactions, you're data is already in the cloud or on someone else's server too.

    I've made my decision if Quicken goes subscription with read only access to my data file if the subscription terminates.  I'm jumping ship to something else and as of now Mint will be it.  
  • markus1957markus1957 SuperUser
    edited January 11
    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.
  • HersheyHershey Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    @gmails, I agree with your evaluation and if you are comfortable having all your financial data residing on someone's server that has no financial commitment or tie to you. Great! My data is on servers of the financial institutions that I have dealings with. They have vested interest in keeping their sites secure. When the data is downloaded to our personal machines, it is transitory. Someone would have to break the security and catch the download in the few milliseconds that it takes. We each have our own unique issues, You and I agree on the problem, we have different goals for the solution. Peace be with you.
  • HersheyHershey Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    @gmalis, Really! 'BTW, it is obvious that the majority of problems with Express Web Connect centers around credit unions.'?

    Personal experience over the past few months only, Wells Fargo, Chase, BofA, US Bank. I don't think they qualify as credit unions, and they certainly aren't small.
  • DLLDLL Member
    edited March 2017
    I am happy to report that with a little digging and taking some chances, I was able to update all my accounts using my bank's export feature, saving the file to my system, and then when I opened that file, it automatically when into the "downloaded transactions" section of my Quicken account and I was able to accept them and update all my accounts.  Having said that....WHEW that I was able to do that, because the other two programs I tried, I was unsuccessful with.  BUT, and this is not huge, but just a pain in my *ss as it takes more effort.  I didn't want to have to do it this way, but if it gets the transactions into my Quicken accounts, then so be it.  It was just so much easier when with one click, the update did all my updates at once.  I have 9 accounts I have to manually export from the bank now....not super convenient.  At this point, it's the best alternative and I have to be happy with it. 
  • HersheyHershey Member
    edited October 2018
    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.
  • markus1957markus1957 SuperUser
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    Hershey, FWIW, if you use EWC, your data is also in the Quicken cloud on the EWC aggregation server. Regarding Mint, last I checked it was still pretty useless for investments and planning, other than budget. If you don't need planning functions or investment tracking beyond balances, most banks offer a free aggregation product to track balances and transactions. Quicken's real value is in it's planning tools that are unmatched in the personal financial management software universe. For me, Quicken's Tax Planner saves me more in taxes each year than the annual cost to update Quicken to the latest version (Amazon price). But again, if planning isn't relevant for you, look for a bank with a free product. 

    Adding- regarding credit unions, they likely are using the same 3rd party provider to support EWC whereas the big banks you listed do it in-house. Some like Chase offer free direct connect so you should try that.
  • HersheyHershey Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    WHAT!!!!!!!!!!!!!!!!!!!!! Please tolerate the sarcasm to follow.

    Have you cleared this post with other SuperUsers and Champions. I mean the ones that have been swearing that the EWC issues are NOT QUICKEN'S FAULT. That they are the FI's fault. have assured us that the few hundred FI's that Quicken Users have had problems with all have problems and Quicken is not at fault.

    Oh! My!  Your post is so contrary to the story being told in this community. And I happen to be is 100% accurate. By the way, I would hope that the Quicken service providers are actually working these issues and you are not just stating your well intentioned prayers.
  • DLLDLL Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    I contacted my bank and asked.  They offer the export option as a service to their customers (I'm going to reiterate here that I am using a very rural bank), but they don't offer support for it.  She also said they don't have Direct Connect service available.  When I asked if I could talk to IT, she said they just have IT for the bank, not us customers.  She had basically no clue what to tell me how to get these accounts to all download in one try.  So, yay that we have the service and the ability to export, but nay on getting any help and certainly nay on Direct Connect.  Wow....so I guess they will have to all be done one at a time like I did. 
  • HersheyHershey Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    Yes!
  • gmalis1gmalis1 Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    I said the MAJORITY of Express Web Connect problems are with smaller banks, mostly credit unions. 

    I did not say ALL of them.

    Also, have you contacted ANY of the banks that YOU are having problems with?  Since they are larger banks, they should have personnel familiar with Quicken downloads that could help.

    Going to Quicken support and talking to someone in India is fruitless.  

    Also, as Markus alluded to Direct Connect may be available to those banks you listed.  They may require a minimum deposit or charge a monthly fee, but they do have Direct Connect.  I know for a fact that Chase and Wells Fargo have it.

    You can search your hard drive for the fidir.exe file and you can open that file and see what download method(s) are available for those institutions.  
  • gmalis1gmalis1 Member
    edited March 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    I said the MAJORITY of Express Web Connect problems are with smaller banks, mostly credit unions. 

    I did not say ALL of them.

    Also, have you contacted ANY of the banks that YOU are having problems with?  Since they are larger banks, they should have personnel familiar with Quicken downloads that could help.

    Going to Quicken support and talking to someone in India is fruitless.  

    Also, as Markus alluded to Direct Connect may be available to those banks you listed.  They may require a minimum deposit or charge a monthly fee, but they do have Direct Connect.  I know for a fact that Chase and Wells Fargo have it.

    You can search your hard drive for the fidir.exe file and you can open that file and see what download method(s) are available for those institutions.  
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    And that's a huge problem with local small banks or credit unions.  The personnel they have working there has NO clue about how their FI works with Quicken.

    And that's why they pass the buck and say it's a Quicken problem.  When in actuality, it's not.  
  • DLLDLL Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    But would you assume gmailis1, that they in fact don't have Direct Connect?  I mean, she said they didn't.  I know she isn't an IT expert, but she acted like she knew what that meant and they didn't have it.  On the other hand, when I asked her if she used Quicken personally, she did not and had no idea how to export the transactions so.......

    I also read your above response about the fidir.exe and did a search on my system for that, and I returned nothing. 
  • gmalis1gmalis1 Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    Have you tried ANY of the suggestions from that link?

    Because that is Quicken's way to try and re-link the Express Web connection with these problem banks.  That, to me, is not a Quicken problem.  

    But if you tried EVERY one of those suggestions (and they are there because YOUR bank changed something) and it still fails, it's still the bank's error causing the problem.
  • HersheyHershey Member
    edited August 2017

    I agree with the problems that all are having with the banks, in my case "Veridian CU"  I've tried 4 webchats with quicken and they all work for a short while, then start failing.  I, too, monitor 3 accounts at Veridian and one works while the other 2 fail, CC-501 error or just can't find the account "ie not enough data".  Every time I contact Q, they try the same fix and nothing happens.  I've purchased Q2017 and completed the Mondu update and see no fixes.  Where do we go for help?

    @gmalis, I have my downloads under control, in spite of Quicken. My issue is with those defending Quicken on this issue, when it is in their court to resolve. I have spoken with my bank's IT support, and I have solutions that work for me. NO, EWC does not work. And the IT personnel I talked with at three of those very large banks, assured me that they understood the problem in minute detail and the problem was in Quicken's court to resolve. One of them suggested I call Quicken and get them to contact her and offer her  consulting job to fix it.
  • HersheyHershey Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    @gmalis,

    I would suggest you have an offline discussion with markus1957 on this EWC. Then it would be great if the two of you could compose a unified response.
  • NotACPANotACPA SuperUser
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    FIDIR.TXT ... not exe

    And, it might be a Hidden file
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • DLLDLL Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    Nothing, but thanks anyway.
  • UKRUKR SuperUser
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    Quicken 2017:
    C:\ProgramData\Intuit\Quicken\Inet\Common\Localweb\Banklist\2017\Fidir.txt
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    54630 54630 54630 Veridian Credit Union https://www.veridiancu.org 319-236-5600 https://www.veridiancu.org ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
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