QWin 2017: Express Web connection is failing for many of my financial institutions.

135

Comments

  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    54630 54630 54630 Veridian Credit Union https://www.veridiancu.org 319-236-5600 https://www.veridiancu.org ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    10898 10898 10898 Chase http://www.chase.com 1-877-242-7372 http://www.chase.com ACTIVE BANKING,PAYMENT,CREDIT,ACCOUNTINFO&DIRECT BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    05358 05358 Bank of America http://www.bankofamerica.com Visit the website http://www.bankofamerica.com/onlinebanking/quicken/2002/enroll/splash_ca.htm ACTIVE NOT_QBP NA54111 54111 54111 Bank of America - CashPro https://cashproonline.bankofamerica.com/ (888) 400-9009 https://cashproonline.bankofamerica.com/ ACTIVE BANKING&WEB-CONNECT NOT_QBP NA
    26757 26757 05358 Bank of America - Quicken http://www.bankofamerica.com/ 1-800-792-0808 http://www.bankofamerica.com/ ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    61080 61080 61080 Wells Bank of Platte City http://wells-bank.com N/A http://wells-bank.com ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA60147 60147 60147 Wells Fargo - Business https://www.wellsfargo.com/ N/A https://www.wellsfargo.com/ ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    12748 12748 12748 Wells Fargo Advisors https://www.wellsfargoadvisors.com/ 1-877-879-2495 https://www.wellsfargoadvisors.com/enroll ACTIVE ACCOUNTINFO,INVESTMENT&DIRECT INVESTMENT&WEB-CONNECT NOT_QBP NA
    03000 03000 03000 Wells Fargo Bank https://www.wellsfargo.com 1-800-956-4442 https://www.wellsfargo.com/online-banking/software/index ACTIVE BANKING,PAYMENT,CREDIT,ACCOUNTINFO&DIRECT BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    14323 14323 14323 Wells Fargo Business Elite Card https://www.wellsfargo.com/eliteonlinereporting 1-800-231-5511 http://www.wellsfargo.com/elitereporting ACTIVE CREDIT&WEB-CONNECT NOT_QBP NA
    04411 04411 04411 Wells Fargo CEO Basic Banking https://www.wellsfargo.com/com/comintro.jhtml 1-800-ATWELLS (1-800-289-3557) opt. 5 https://www.wellsfargo.com/com/comintro.jhtml ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    59742 59742 59742 Wells Fargo Credit Accounts http://www.wellsfargo.com/per/credit_cards/credit_cards.jhtml N/A http://www.wellsfargo.com/per/credit_cards/credit_cards.jhtml ACTIVE CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    55332 55332 55332 Wells Fargo Dealer Services http://www.wellsfargodealerservices.com/ 800-289-8004 http://www.wellsfargodealerservices.com/ ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    60204 60204 60204 Wells Fargo Education Financial Se https://www.wellsfargo.com/ N/A https://www.wellsfargo.com/ ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    59763 59763 59763 Wells Fargo Financial Bank Credit http://financial.wellsfargo.com/ N/A http://financial.wellsfargo.com/ ACTIVE CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    00124 00124 00124 Wells Fargo Funds https://www.wellsfargo.com/ 800.359.3379 https://www.wellsfargoadvantagefunds.com/oaa/preRegistration.do ACTIVE ACCOUNTINFO,INVESTMENT&DIRECT NOT_QBP NA
    60423 60423 60423 Wells Fargo Health Benefit Service www.wellsfargo.com/hsa N/A www.wellsfargo.com/hsa ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    60366 60366 60366 Wells Fargo Private Bank https://www.wellsfargo.com/theprivatebank/ N/A https://www.wellsfargo.com/theprivatebank/ ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
    09046 09046 09046 Wells Fargo Retirement Plans https://www.wellsfargo.com/retirementplan 1-800-728-3123 https://www.wellsfargo.com/retirementplan ACTIVE INVESTMENT,401K&WEB-CONNECT  
  • markus1957markus1957 SuperUser
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    Most EWC banks do not pay Quicken for the service. They aren't affiliated with Quicken at all, other than they let a 3rd party aggregator, not Quicken but a Quicken contractor, connect on a user's behalf and download or scrape the data from the website. It's not a bank's "error" when they change their website layout in a manner that breaks the EWC aggregator logon, even though it might cause a disruption to Quicken EWC users. The bank has every right to change their layout whenever they want and no obligation to notify Quicken. That's what makes EWC such a challenge to keep up with, changes happen all the time and sometimes they break the connection. Then once enough exception reports are logged, the 3rd party aggregator goes about troubleshooting and fixing the problem, at least until the next change is made. If it's a big outage, Quicken support will notify the aggregator, but it's likely they already know about it. CU's just don't generate enough traffic to raise the red flag consistently when there is a problem, but over the years the monitoring for issues does seem to be getting better.

    The bank's not compensated by Quicken and Quicken's not compensated by the bank. The bank allows it as a customer want, Quicken charges the user to pay the aggregator to collect the data and keep the software updated. EWC is a "get what you pay for" example. Direct Connect is more reliable because it's direct, like the name implies, to a server at the bank no middleman but kind of pricey for both the bank and Quicken because there is no economy of scale like there is with EWC. Direct Connect is dying off because users don't want to pay for it either directly when charged by the bank or through increased cost of the software.
  • DLLDLL Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    Here's what I found on my bank, as it is listed in the search I did that UKR put up above :  ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    I have no idea what this means.
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    Your bank says you can download transactions two ways:

    1 Web Connect.  You go to your bank's web site and download a .qfx (or .ofx) file, then import that file into Quicken.  You've already done it that way.

    2 Express Web Connect.  You use One Step Update to download transactions.  Or you can right click on the gear in the upper right of the bank's register in Quicken and select "Download transactions".  This apparently does NOT work for you.

    Sometimes using the gear in the register method works better than One Step Update.  Don't ask me why.  It just does.

    Also, I would diligently read Markus1957's link above.  It is a very good and comprehensive way to troubleshoot Express Web Connect problems.

    If those recommendations don't get your transactions to download via Express Web Connect, then the problem is with your bank/credit union.

    At least you can download via Web Connect.  I wouldn't be happy about that either, but at least you can get your transactions into Quicken aside from manually entering them. 
  • DLLDLL Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    gmails1, I very much appreciate you taking the time to answer my questions, I really do.  I will try the gear way and if that doesn't work and when I have more time, I will go back to Markus1957's link to try to troubleshoot.  You've been a HUGE help and again, it is very much appreciated!!
  • HersheyHershey Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    @Markus1957,

    You seem to have aa pretty tight grip on this EWC thing. You talked of exception reports. I believe that there are certainly enough Quicken Users who use WF, Chase, BofA, USBank, who are having problems. How do users cause an exception report to be generated? Your post is the first that I have seen reference to this. I use 3 of the 4 banks above on a daily basis, None of them are going to initiate any kind of interface with Quicken. Complaining to them is useless. I have know idea who the 3rd party aggregator is, so we can't contact them. This site is supposedly monitored by Quicken, if this is the path, Quicken certainly is not building a supportive relationship here. That only leaves the Quicken Customer Support path. I will not comment on the canned script readers with accents implying a foreign location. How does a Quicken software licensee get something to happen?
  • gmalis1gmalis1 Member
    edited March 2017
    Hershey said:

    DLL, I forget the details of what you have tried. I am glad you found a solution that works for you.

    If you haven't, you could contact each of the FI's involved, ask for their IT support customer service, and ask if they have a Direct Connect service available. If they do and if they turn it on for you, you should be able to One Step for those FIs.

    I said "right click" on the gear.  That should read "click" on the gear.  Sorry about the typo.
  • rlpiniarlpinia Member
    edited September 2017
    I just searched my drives for the FIDIR.TXT file and come up empty.  I've done the refresh at the Online Center multiple times.  

    Does the fact I do not seem to have the file have an impact on the EWC functionality??
  • gmalis1gmalis1 Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    That's the rub.  You can't, as a Quicken user, force the bank/credit union OR Quicken to get together and resolve this issue.

    The EWC screen scraper is a perfect example of how things go bad.  As mentioned, the bank/CU has every right to make changes to their website.  But when they do, they muck up what's screen scraped from their site.  And since Quicken gets no reimbursement for EWC, it's not really a high enough priority for them.  And let's face it, the bank/CU could really care less whether Quicken customers are able to download transactions from their site.

    Markus, isn't it correct that banks PAY Quicken a rather hefty sum to have Direct Connect associated with their bank and Quicken?  And isn't that the reason that so many banks, even the large ones, have stopped providing Direct Connect?  And of course, the smaller banks and credit unions, as you have mentioned, never supported Direct Connect.  It's all in the name of dollars...whatever the bank can save, they keep.

    It's also another reason why most major credit cards DO use Direct Connect to download transactions.  They charge us, the customer, enough in the way of annual fees and exhorbitant interest rates that they can pay Quicken for Direct Connect.

    And are most of you aware that the merchant ALSO pays the credit card company a fee for every charge they record?  And that fee is NOT static.  It depends on the type of card we have.  For example, a rewards card has a higher merchant rate percentage than non-rewards cards.  Prior to being retired, my merchant credit card statement could have 10-12 different fees per "swipe" and 10-12 percentage fees as well.

    The credit card business is a racket, to say the least.  

    But, they DO provide Direct Connect.  LOL!
  • HersheyHershey Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    @gmails, Why do you seem to be so defensive of Quicken?

    Example: ' And since Quicken gets no reimbursement for EWC, it's not really a high enough priority for them.'

    Quicken does get compensated for EWC. We pay for Quicken. Transaction download is part of what we pay for. It is one of the features that bring a lot of customers to Quicken. Quicken promised transaction download to us. Quicken is compensated.

    Please do not quote the EULA. The lawyers way to make any liability the company may have to basically claim you, the customer, pay us for something, but we, the company, don't have to deliver anything to you, the customer.
  • NotACPANotACPA SuperUser
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    The "merchant discount" (as it's properly called) is dependent upon the type of card, the issuing bank, the size of the individual transaction and the total monthly volume and total $ of transactions deposited by the merchant. 

    It's a quite complicated formula involving several table look-ups.
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • DLLDLL Member
    edited March 2017
    rlpinia said:

    I just searched my drives for the FIDIR.TXT file and come up empty.  I've done the refresh at the Online Center multiple times.  

    Does the fact I do not seem to have the file have an impact on the EWC functionality??

    Here's what I used to find it:

    Quicken 2017:
    C:\ProgramData\Intuit\Quicken\Inet\Common\Localweb\Banklist\2017\Fidir.txt








    I have Quicken 2016 actually, so used that folder after the Banklist part. 
  • Slim PickinsSlim Pickins Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    Dear Hershey,
    Earlier you suggested that markus1957 and gmalis1 collaborate on a response.  I don't think that is possible, markus1957 just wants to help and gmalis1 seems intent on badmouthing Quicken whether he is right or wrong.
  • gmalis1gmalis1 Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    I'm not badmouthing Quicken.  I'm defending Quicken.  

    I stated multiple times that connection problems using Express Web Connect are usually the fault of the financial institution...not Quicken's!
  • markus1957markus1957 SuperUser
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    Slim- everyone here is trying to help; sometimes the answers are unsatisfying despite being factual. Many EWC FI's connect via unreliable means so on any given day (and for a period of days thereafter) there are going to be unhappy users. $60 every 3 years for Premier (Amazon costs and even less for Deluxe $35), is not enough for a 99% reliable connection, much less for the other features Quicken provides; thus EWC was born so a very small number of 3rd party aggregators can leverage tens of thousands (maybe hundreds of thousands) of users to do it on the cheap. You can try switching to a different product but they will likely use the same aggregator/methods as Quicken does and experience the same issues. Go to their user boards and you will see the same complaints often at the same time about problem FI's. Quicken can do more, even as it has been improving response to EWC outages, but it will never be a method that most would term reliable; there's just no money in it so it will have to remain a low cost add-on unless the banks get together and agree to a provide a standardized download portal. Don't hold your breath.

    My main bank, BMO-Harris is an unreliable EWC provider, both the banking side and credit card side. Fortunately they both offer QFX Web Connect downloads and a couple of clicks (launched right in Quicken) will download multiple accounts, so in the end it is much less frustrating than dealing with EWC. Even though I periodically try EWC for a while and suffer the frustration of bad connections; I always return to Web Connect. BMO should be reliable because they offer QFX and a path for Quicken to get the data without scraping the website page. But, they periodically insert informational web pages after logon and before the data download screen so often that EWC just can't deal with it.

    Use direct connect whenever it is available. I keep seeing Chase brought up in this thread as an EWC FI. Chase is also a free direct connect provider so anyone using it with EWC gets no sympathy from me. Why would you do that?
  • gmalis1gmalis1 Member
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    That's funny Markus...because my main bank is also BMO-Harris and I can use two fingers as the number of times that I've had problems downloading transactions from them using Express Web Connect.  And in those cases I've either been able to download at the next session or clicking on the gear in the BMO-Harris register has downloaded the transactions just fine.

    I have NEVER had to Web Connect to BMO Harris to get my transactions downloaded.  

    So, here we have two separate users, using the same bank, with two completely different experiences.

    Tell me...how does THAT happen?
  • markus1957markus1957 SuperUser
    edited March 2017

    Actions Windows Desktop Users Can Take to Remedy Connection Errors and Password Change Issues
    The types of errors you are reporting are inherent to the EWC method. They also typically create exception reports that Quicken's service providers will use to fix the issue when they get around to it. If the steps in the link do not resolve the issue, you will just have to wait or contact support. Support should be taking you to a higher level because EWC is a Quicken problem, not an FI problem. FI's that offer Web Connect QFX downloads are usually the more reliable EWC FI's because they are not scraped.

    That is weird! It's been a year since I tried the banking side, but I just tried the credit card side a couple of months ago. I'm always looking to correlate check numbers anyway with payees (I don't manually enter and match) so for me web connect is more convenient. Maybe I'll start trying EWC with my testing account to see how it behaves. Thanks for the tip.
  • feobrienfeobrien Member
    edited October 2018
    I am having a similar problem with the Garden Savings Federal Credit Union. Suddenly it no longer works. I deactivated the accounts, I've tried to create new ones - it always claims my login credentials are wrong.
  • feobrienfeobrien Member
    edited March 2017
    UKR said:

    In case of CC-501,
    502, 506 errors deactivate all accounts
    with this bank using the same bank logon ID
    , including any old, long closed, hidden and forgotten accounts
    that might still be activated. If you miss one, the Quicken server involved in
    handling Express Web Connect - connected accounts will not start with a clean
    slate and you will continue to have this problem.

    To deactivate an Account

    Go to Tools >
    Account List. 

    Click Edit for
    account you need to change.

    Click Online
    Services tab.

    If account has been activated for Online Bill Payment, deactivate this service
    first.

    Click Deactivate
    button in Online Setup box.

    Repeat for any other
    accounts that need to be deactivated.

    Restart Quicken to
    make sure that the changes are fully applied.

     

    To (re-)activate accounts for downloading

    Create a backup of
    your Quicken data file. This is a restore point, should something go horribly
    wrong during the next steps.

    Go to Tools / Add Account to reactivate the accounts. As you go thru the setup
    process, Quicken will identify all accounts it can download.

    Select an account type, e.g. Checking

    Enter the name of your bank and click Next. 
    Some banks have multiple choices, Consumer vs. Business accounts,
    Express Web Connect vs. Direct Connect. Be sure to pick the correct
    one.

    Enter your credentials, select Save this password (if using password vault) and
    click Connect.

    You should now see a
    list of one or more accounts found at your bank that you can activate. If you
    are activating an existing account, make sure the dropdown button for that
    account says LINK. If it says ADD, change it to LINK and select the correct
    Quicken account.  If it already says
    LINK, click the button and select the correct existing account register. If you
    do not do this, then the account will be added as a new account instead of
    being linked to the existing account register.

    Repeat this step for
    each account listed.

    Change ADD to IGNORE for any account on the list that you do not want to
    activate at this time.

    Click Next to
    continue.

    I have similar problems and if I try this too often my online banking account becomes locked and I have to call my financial institution. This has happened so many times they know my voice when I call.
  • feobrienfeobrien Member
    edited March 2017
    DLL said:

    Same problem here.  It has been a week and I'm still getting the error message that my bank password isn't correct.  This has happened to me twice before too, just like the poster above stated.  Come on Quicken!!  I even tried to deactivate and reactivate and it still tells me my bank password is incorrect.  Pathetic.

    Same here.
  • feobrienfeobrien Member
    edited March 2017
    DLL said:

    I am happy to report that with a little digging and taking some chances, I was able to update all my accounts using my bank's export feature, saving the file to my system, and then when I opened that file, it automatically when into the "downloaded transactions" section of my Quicken account and I was able to accept them and update all my accounts.  Having said that....WHEW that I was able to do that, because the other two programs I tried, I was unsuccessful with.  BUT, and this is not huge, but just a pain in my *ss as it takes more effort.  I didn't want to have to do it this way, but if it gets the transactions into my Quicken accounts, then so be it.  It was just so much easier when with one click, the update did all my updates at once.  I have 9 accounts I have to manually export from the bank now....not super convenient.  At this point, it's the best alternative and I have to be happy with it. 

    I am currently using the same workaround solution. So why are we paying to have Quicken? Might as well jus download it into an Excel spreadsheet :)
  • gmalis1gmalis1 Member
    edited March 2017
    feobrien said:

    I am having a similar problem with the Garden Savings Federal Credit Union. Suddenly it no longer works. I deactivated the accounts, I've tried to create new ones - it always claims my login credentials are wrong.

    02436 02436 02436 Garden Savings FCU http://www.gardensavingsfcu.org 1 888 554 9328 menu 4 https://www.gardensavingsfcuib.org/onlineserv/HB ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

    Your credit union offers Web Connect (download from their website and import into Quicken) and Express Web Connect.

    You need to call your credit union and complain that they are not providing Express Web Connect.

    I'm guessing they will blame Quicken...when it's really a problem on their end. 
  • feobrienfeobrien Member
    edited March 2017
    feobrien said:

    I am having a similar problem with the Garden Savings Federal Credit Union. Suddenly it no longer works. I deactivated the accounts, I've tried to create new ones - it always claims my login credentials are wrong.

    Thanks for the response. Actually, I started with the Credit Union. They have been trying to figure out what is wrong for two weeks. I have sent them various files, screen shots, etc. I just get a message that my login credentials are wrong.  It has worked for me for 10 years with them and suddenly it stops. The Credit Union claims they have had the same host (they don't' host the online banking themselves - not uncommon) and have made no recent changes. So I'm stuck. I am temporarily downloading from their web, but I have three different accounts with this institution, so it is painful. I just want what I had for many years. I hate the finger pointing when these problems arise (FI says it is Quicken, Quicken says it is the FI) - it is like being at work when the hardware guys blame the software guys and vice versa. I am concerned that Quicken has no competition in this space and when they do have a problem (maybe they do here or don't but over the last week there seems to be a spike in complaints on this same issue involving various financial institutions) they appear to be in no rush to correct it - where else will their customers go?
  • gmalis1gmalis1 Member
    edited March 2017
    feobrien said:

    I am having a similar problem with the Garden Savings Federal Credit Union. Suddenly it no longer works. I deactivated the accounts, I've tried to create new ones - it always claims my login credentials are wrong.

    There are plenty of personal finance software applications for Windows or Mac available now.

    Some of them are Cloud based, where you data resides on their servers.  Some have your data on your local hard drive.

    The issue I find is that right now, Quicken downloads all my accounts without manual intervention EXCEPT for some wacky investment accounts that hold annuities.  Quicken won't download those.  But when I look at other software, my main bank (which is a multi-state bank that is not uncommon) will not download to most.  So, like you I'd be stuck with a Web Connect type of download.

    I don't want that.

    Amazingly, the ONE software that works for me, including all those wacky investment accounts, is Mint.  Reliable downloads, so far.  If one fails or if an online bill gets stuck, I find their support to be excellent in that issues are acknowledged and usually addressed within a day or two and almost always fixed.  

    Investment reports are very poor with Mint, but I can go to my investment companies and get the info that I need.  At least Mint downloads my wacky investments and gives me the total of those investments...which is all I'm really looking at.  

    For me, I just want reliable downloads, categorization and tags for tax time and simple and easy reports.  For advanced reporting I purchased MintToReport ($29) which uses Mint's .csv transaction file, puts it locally on your drive and has a superior report generator with more options than I could possibly ever use.  

    When Quicken goes subscription next year and they announce that they will freeze your data if your subscription lapses and if the price is not what I want to pay, I'll just move on.  
  • feobrienfeobrien Member
    edited March 2017
    feobrien said:

    I am having a similar problem with the Garden Savings Federal Credit Union. Suddenly it no longer works. I deactivated the accounts, I've tried to create new ones - it always claims my login credentials are wrong.

    I agree with you totally. I have not heard about the subscription service news. With the lack of responsiveness from Quicken, I'm likely to leave if that's the case.  Will check out alternatives, particularly Mint. I guess I just remember Money being the big competitor and it is gone.
    Thanks.
  • rlpiniarlpinia Member
    edited January 11
    One of the FIs (Veridian) that I am having issues with has an extra step in the login process.  I enter my user name and ID then I'm given a code to enter then I am presented with my account information.  

    This has been in place for a long time but I wonder if it is getting in the way of Q getting to my account info.  None of the other EW connected accounts have this however they continue to fail with the same cc-501 error. 

    Target is another account that I continue to get the cc-501 error and it does NOT have 2 step authentication. Kohls is another.  
  • markus1957markus1957 SuperUser
    edited March 2017
    rlpinia said:

    One of the FIs (Veridian) that I am having issues with has an extra step in the login process.  I enter my user name and ID then I'm given a code to enter then I am presented with my account information.  

    This has been in place for a long time but I wonder if it is getting in the way of Q getting to my account info.  None of the other EW connected accounts have this however they continue to fail with the same cc-501 error. 

    Target is another account that I continue to get the cc-501 error and it does NOT have 2 step authentication. Kohls is another.  

    FYI, I update Kohls daily with OSU and it has been stable for quite a while; although I have had issues in the past, mainly with online balances rather than connection.
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