Capital One download update asking for one time code

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Comments

  • Mark VMark V Member
    edited March 2017
    Still failing as of 3/31/2017 . called Cap 1 and complained. they started to suggest disconnect and reinstall. Been there done that once and spent an hour deleting duplicates. Only suggestion s keep calling Cap one  877-442-3764 and complain. They could set up a "Direct Connect" system instead
     of web connect if they wanted.
  • Mark VMark V Member
    edited March 2017

    For me it's easy, Quicken is too important to my financial life. I can always get a different Cc. The impact on my credit score is negligible .

    Cancelling a CC does not necessarily hurt your credit score.
     http://www.creditcards.com/credit-card-news/help/cancel-credit-card-6000.php
  • Mark VMark V Member
    edited March 2017
    Cancelling a CC does not necessarily hurt your credit score. 
     http://www.creditcards.com/credit-card-news/help/cancel-credit-card-6000.php
  • Mark VMark V Member
    edited March 2017
    sfinney55 said:

    I have been working with Quicken support for about six weeks now on the problem of no transactions downloading from Cap One credit card.  As one post showed, I too get the odd dates in the transaction report after the One Step Update.  I have sent them log files and screen prints many times.  Have tried deactivating, reactivating, resets, etc but it still doesn't work.  Several times they have told me it should work now, but it doesn't.  Didn't have any problem getting a security code during setup.  Also, Update Bills has connected and gave me the balance of the last statement, so I am connecting somehow.  We even set up a "Test File" and a new Cap One CC account in the file.  Funny thing is it did download transactions.  So the last email I received from them was a request to set up a call next week so we could discuss work arounds.  Well, if the work around is manually downloading transactions and importing, I have already done that.  With all the discussion here and other people reporting problems, you would think they would just issue a statement that they are aware of a problem and working with Cap One to resolve.  

    Me too! Just called Cap One and complained fairly loudly. Got the "We're aware and working on it but don't know when it will be fixed."  excuse. If nothing else, keep calling and tie up their phones. 877-442-3764. 

    Cancelling a CC does not necessarily hurt your credit score. 
     http://www.creditcards.com/credit-card-news/help/cancel-credit-card-6000.php
  • RhinecliffRhinecliff Member
    edited March 2017
    Mark V said:

    Cancelling a CC does not necessarily hurt your credit score. 
     http://www.creditcards.com/credit-card-news/help/cancel-credit-card-6000.php

    MOST OFTEN .... you are just far better off just placing the card in a secured drawer and never using it again.
  • edited March 2017

    Yep, me too.  Then it hangs and I have to kill QW 2017 with the task manager.  Thinking about rolling back to QW 2016, as QW 2017 has been nothing but slow performance and other problems.

    I am using Quicken 2015 with same problem. It comes and goes. It work for a week and then needs another "one time" code.
  • edited March 2017
    Charlotte said:

    Supposedly there was an update today that looks like it resolved the issue for some people (?) but I too am still unable to download any transactions from C1.  I'm curious to know who still has issues and who is now able to get it to work.

    I had the same update - still nothing - in fact got a new error code!
  • edited April 2017
    Anyone else receive this email today? Here's the guy to complain too! An important message from the CEO of Quicken.


    View online.



    Quicken®



    Products Comparison Tools & Tips



    Dear Lisa,


    Today is a big day—March 31, 2017, marks the one year anniversary of Quicken Inc. as an independent company from Intuit; it is also both my one year anniversary as CEO of Quicken Inc., and my 21st year being closely involved with Quicken.


    As we celebrate this milestone, I want to take this opportunity to thank you for being a Quicken customer and share my reflections on the past year.


    At Quicken, our mission is to help people lead healthy financial lives. Over the past year, we have increased investment levels so that we can deliver better products and support in service of this mission. To accelerate the pace of feature and usability improvements to our Windows, Mac, and mobile offerings, we expanded our product development team by more than 30% in the past year, and plan to hire an additional 20 engineers in the next six months. To provide better and faster support, we opened up new call centers in Boise, Idaho and Tucson, Arizona.



    In October 2016, we launched Quicken 2017, and I am pleased by how well it has been received. Both the Mac and Windows versions of Quicken 2017 include features requested by customers, such as a more powerful mobile app that now includes investment tracking and new looks that are easier to use and navigate. In December, we further enhanced Quicken for Mac 2017 by adding auto-backup and introducing usability improvements including an easier way to identify new transactions. We also recently switched to a new bill presentment infrastructure for Quicken for Windows 2017 that will enable us to make faster enhancements to this feature over time.


    As an independent company, we reached several key milestones. We moved to new offices in Menlo Park, California; Tucson, Arizona; and Bangalore, India. We also hired a seasoned CTO, Tim Villanueva, to help us scale our product development organization and added Mike Grossman, an experienced tech entrepreneur, to our board.


    While I am proud of what we've accomplished, I know there is more work to be done to deliver the product and experience that you expect from Quicken. We are working on building new versions for this fall that will continue to make it easier for you to stay on top of your finances; we also remain committed to continuing to improve our customer support experience.


    Thank you for being a Quicken customer.



    Regards,


    Eric Dunn



    Products Comparison Tips & Tools



    *Footnotes & Disclaimers


    If you prefer not to receive promotional email messages or would like to update your preferences, please visit this page.



    Quicken respects your privacy. To learn more, read our privacy policy.



    If you receive a suspicious email, please report it.



    © 2017 Quicken Inc. All rights reserved. Quicken is a registered trademark of Intuit Inc., used under license.



    Williams Center, 5210 E Williams Circle, Suite 530, Tucson, AZ 85711



    EMEL01NA170330-001
  • edited March 2017
    No matter what I do I continue to have this problem.  I can get it to connect and download (including a whole slew of unwanted old transactions)  but then the next day it is back to the same problem.  Very frustrating!
  • rev.geoffrev.geoff Member
    edited March 2017
    I spent two hours with on-line help on Tuesday night and it looked like it was working. It wasn't. So I spent another hour with on-line help on Wednesday night. This time it really seemed fixed. It wasn't. I was on the phone last night (Thursday) for another hour, but I had to terminate the conversation because I had to put my son to bed. So four hours this week so far, and I still can't connect. I am getting a new error message, though, so we must have done something. FWIW: the on-line cs people are about as helpful as I think they can be. I don't vent on them--but I sure would like to vent on someone at Quicken.
  • rev.geoffrev.geoff Member
    edited March 2017
    Follow-Up: Quicken sent me a work-around that kinda, sorta worked around the problem. It got me connected to Cap One, which is pretty good considering that before, Cap One existed in an impenetrable vault. The bad news though is this: it TRIPLED my transactions. According to Quicken, I owe Cap One three times the amount that I owed them this morning.

    Anyway, if anyone cares to look at it, here it is. Different users seem to be having different issues, so maybe this will help someone.

    1. From File menu >> File operations >> Copy >> Ok
    2. then open New copy file.
    3. Kindly deactivate the account affected only.
    4. Please click on Tools >> Account list >> Edit (account to deactivate) >> Online service tab >> Deactivate>>Ok
    5. To do the Validation, click on the File menu >> File Operations >> press and hold the CTRL+SHIFT on the keyboard and then click the "Validate and Repair".
    6. Check the first checkbox And then, click Ok.
    7. Close and re open Quicken to apply the completion of the validation.
    8.For us to reactivate the account please click on Tools >> Add account >> select the account type >> Advanced set up >> select "I want to select the connection" >> Enter Financial Institution and credentials
    9. Then Choose the connection method and please LINK (don't Add) the account to the deactivated account when the option presents, to prevent duplication of accounts.
    10. Once successfully done, please do the one step update and see if CC 5058 will still appear.
  • edited March 2017
    It's almost as if the technical support agents at Quicken are doing their best to try different things to try to fix it but are totally disconnected from the developers at Quicken who likely know exactly what the status of this issue is and when it will be fixed, including what will work and what will not in the short-term. That's what makes this so maddening.
  • rev.geoffrev.geoff Member
    edited March 2017
    That's my sense too. I've mentioned that to the tech support and I put it my review. I asked them if anyone at Q monitors the discussion boards. If they did, then they'd know how many pissed off customers they have.
  • edited April 2017
    That ultimately is why I decided to switched to Moneydance. I'd expect that kind of bureaucratic dysfunction within an organization like Intuit. But that excuse is gone because Quicken is basically a start up again. They should be nimble and proactive. I got into it with them about the community forum. They blamed their lack of response on the fact that the forum is user to user. I asked then why do many posts come from official Quicken employees with Quicken in their usernames. They then admitted that employees do monitor it. That's also why I switched to Moneydance. I can't imagine a culture where employees see the struggle that many customers are having for months (no way do I believe that Quicken officials aren't aware of these threads) and they don't raise the issue to superiors or they do raise the issue and no one acts on it. What do I expect? I expect senior leadership at Quicken to personally address this problem in the forums - what the problem is, when it will be fixed etc. And I expected that a month ago.
  • MaikeerMaikeer Member
    edited April 2017

    Anyone else receive this email today? Here's the guy to complain too! An important message from the CEO of Quicken.


    View online.



    Quicken®



    Products Comparison Tools & Tips



    Dear Lisa,


    Today is a big day—March 31, 2017, marks the one year anniversary of Quicken Inc. as an independent company from Intuit; it is also both my one year anniversary as CEO of Quicken Inc., and my 21st year being closely involved with Quicken.


    As we celebrate this milestone, I want to take this opportunity to thank you for being a Quicken customer and share my reflections on the past year.


    At Quicken, our mission is to help people lead healthy financial lives. Over the past year, we have increased investment levels so that we can deliver better products and support in service of this mission. To accelerate the pace of feature and usability improvements to our Windows, Mac, and mobile offerings, we expanded our product development team by more than 30% in the past year, and plan to hire an additional 20 engineers in the next six months. To provide better and faster support, we opened up new call centers in Boise, Idaho and Tucson, Arizona.



    In October 2016, we launched Quicken 2017, and I am pleased by how well it has been received. Both the Mac and Windows versions of Quicken 2017 include features requested by customers, such as a more powerful mobile app that now includes investment tracking and new looks that are easier to use and navigate. In December, we further enhanced Quicken for Mac 2017 by adding auto-backup and introducing usability improvements including an easier way to identify new transactions. We also recently switched to a new bill presentment infrastructure for Quicken for Windows 2017 that will enable us to make faster enhancements to this feature over time.


    As an independent company, we reached several key milestones. We moved to new offices in Menlo Park, California; Tucson, Arizona; and Bangalore, India. We also hired a seasoned CTO, Tim Villanueva, to help us scale our product development organization and added Mike Grossman, an experienced tech entrepreneur, to our board.


    While I am proud of what we've accomplished, I know there is more work to be done to deliver the product and experience that you expect from Quicken. We are working on building new versions for this fall that will continue to make it easier for you to stay on top of your finances; we also remain committed to continuing to improve our customer support experience.


    Thank you for being a Quicken customer.



    Regards,


    Eric Dunn



    Products Comparison Tips & Tools



    *Footnotes & Disclaimers


    If you prefer not to receive promotional email messages or would like to update your preferences, please visit this page.



    Quicken respects your privacy. To learn more, read our privacy policy.



    If you receive a suspicious email, please report it.



    © 2017 Quicken Inc. All rights reserved. Quicken is a registered trademark of Intuit Inc., used under license.



    Williams Center, 5210 E Williams Circle, Suite 530, Tucson, AZ 85711



    EMEL01NA170330-001

    Thanks for sharing.  I did not receive this.  
  • rev.geoffrev.geoff Member
    edited April 2017
    I was so frustrated yesterday that I went to Amazon and published a negative review. Then I went to Quicken's FB page, where it says: "Quicken helps you take control of your personal finances and plan for the future."  So I wrote on Quicken's wall: "Quicken is not helping me take control of my personal finances--or the finances of many, many customers who, like me, cannot get Quicken to sync with Capital One credit cards. They seem to be nothing to resolve this problem, which has cost me hours of Tech Chat sessions without any fix. In fact, my credit card is more messed up now than a week ago. So ... caveat emptor. If you use Quicken, you may lose control of your finances, your time, and your patience." I was surprised to find a reply on my FB, which included an apology and a promise that, if I call a certain number, they will "get the issues fixed instantly." I'll let this board know how that works out.
  • edited April 2017
    That is a lie. Why should anyone have to call a special number to get this issue fixed? This is going on for months now and it's totally unacceptable.
  • renaestueverenaestueve Member
    edited April 2017
    Brad said:

    For those of you who are not receiving the code, updating the "Financial Institution Branding and Profile" may help.  How? go to Tools > Online Center > hold Ctrl+Shift and click on Contact Info at the top > select the "Financial Institution Branding and Profile" > Select your Cap One Account > Refresh > Update & Send.  Quit Quicken and launch again.  This approach worked for me where I now receive the code every time.  Your mileage may vary.  Good luck.

    C1 IT  just confirmed to me that Quicken 2017 has not completed or addressed the C1 new security updates that have been recently deployed.    There have been multiple tickets logged at C1 to Q on this and still Q has not completed the necessary testing to meet the C1 specifications.     The reset and one time PW link only worked once,  then   Quicken pulled down  months on transactions that took me all day  to clean up as they were duplicates logged as new.   Quicken   staff your IT department with experts!   This is your business model, Quicken, QuickBooks  Loans,  all financial electronic exchanges.   If you can't make electronic transactions you are nothing.
  • edited April 2017
    Brad said:

    For those of you who are not receiving the code, updating the "Financial Institution Branding and Profile" may help.  How? go to Tools > Online Center > hold Ctrl+Shift and click on Contact Info at the top > select the "Financial Institution Branding and Profile" > Select your Cap One Account > Refresh > Update & Send.  Quit Quicken and launch again.  This approach worked for me where I now receive the code every time.  Your mileage may vary.  Good luck.

    Downloading dupe transactions is annoying. However, the easiest way I can think of to manage that is as follows:

    1. Make sure all transactions have been cleared/reconciled.
    2. Sort by cleared/reconciled.
    3. Note the last few transactions.
    4. Do the mass download.
    5. All transactions prior to the date of your last cleared transaction can be highlighted and deleted en masse, since you've sorted by "cleared." The default second sort is by date.
  • Ted BTed B Member
    edited April 2017
    Brad said:

    For those of you who are not receiving the code, updating the "Financial Institution Branding and Profile" may help.  How? go to Tools > Online Center > hold Ctrl+Shift and click on Contact Info at the top > select the "Financial Institution Branding and Profile" > Select your Cap One Account > Refresh > Update & Send.  Quit Quicken and launch again.  This approach worked for me where I now receive the code every time.  Your mileage may vary.  Good luck.

    Maybe I lucked out but it seems to work now. Try changing your password and updating any profile info.See if that gets rid of the code issue. If so and you get the "popup" message log on to C1 until the popup about your income appears. Acknowledge it. Ignore any emails about it later. Once I did that things returned to normal. (I hope I don't have to eat these words LOL)
    Note: don't change your login..this will generate a download of dupes because Quicken will act like it's a new account. I did that..hopefully it wasn't necessary.
    However some recent posts offer a way to overcome the tedious deleting process.
  • mattdosemagenmattdosemagen Member
    edited April 2017
    I can't even deactivate the online features for my Capital One accounts! I click deactivate and it thinks for a bit, but when I right click those accounts and edit the options, they're still activated! I've used the 6-digit codes texted to me, I've deleted and reinstalled the whole Quicken suite, I've chatted with "support specialists" who ultimately did nothing but waste hours of my time, and I've uploaded log files to Quicken support with no response. I'm so sick of these issues I'm wondering why I keep paying for new releases and why I ever did in the first place.
  • Bob K.Bob K. Member
    edited April 2017
    Brad said:

    For those of you who are not receiving the code, updating the "Financial Institution Branding and Profile" may help.  How? go to Tools > Online Center > hold Ctrl+Shift and click on Contact Info at the top > select the "Financial Institution Branding and Profile" > Select your Cap One Account > Refresh > Update & Send.  Quit Quicken and launch again.  This approach worked for me where I now receive the code every time.  Your mileage may vary.  Good luck.

    Having the same problem with Quicken 2015 Premier for Windows that are listed here.  Called C1 today and they said it was a Quicken problem.  I'll try some of the suggestions here but nothing has helped so far.
  • Rick LawrenceRick Lawrence Member
    edited April 2017
    I finally called Quicken and demanded to have my complaint escalated. They connected me with very competent tech guy ... I ended up uploading 3 log files, they verified a few hours later that there was a problem, and escalated it internally. I then got an email a day later to go through the usual deactivate / reactivate steps. After weeks of grief, Capital One downloads are finally working again (for me).
  • gehrke8003gehrke8003 Member
    edited April 2017
    I gave up on the fight got a new credit card messing with Quicken is a waste of time.
  • Bob K.Bob K. Member
    edited April 2017

    I gave up on the fight got a new credit card messing with Quicken is a waste of time.

    I am doing the same thing.  Not sure who is to blame but I don't care.
  • Bob K.Bob K. Member
    edited April 2017

    I finally called Quicken and demanded to have my complaint escalated. They connected me with very competent tech guy ... I ended up uploading 3 log files, they verified a few hours later that there was a problem, and escalated it internally. I then got an email a day later to go through the usual deactivate / reactivate steps. After weeks of grief, Capital One downloads are finally working again (for me).

    I've done the deactivate/reactivate but it has not solved my problem yet and all I get are a lot of old transactions that I have to delete (one by one).  I'm moving to a new credit card.
  • Rick LawrenceRick Lawrence Member
    edited April 2017

    I finally called Quicken and demanded to have my complaint escalated. They connected me with very competent tech guy ... I ended up uploading 3 log files, they verified a few hours later that there was a problem, and escalated it internally. I then got an email a day later to go through the usual deactivate / reactivate steps. After weeks of grief, Capital One downloads are finally working again (for me).

    yep -- like a lot of people here, I've gone through the painful manual delete of downloaded transactions several times hoping that I my problem was finally resolved ... I have no idea what Quicken did to fix my problem, and hence I don't understand why it doesn't fix your (and others) download problem
  • Ted BTed B Member
    edited April 2017

    I finally called Quicken and demanded to have my complaint escalated. They connected me with very competent tech guy ... I ended up uploading 3 log files, they verified a few hours later that there was a problem, and escalated it internally. I then got an email a day later to go through the usual deactivate / reactivate steps. After weeks of grief, Capital One downloads are finally working again (for me).

    I thought I had it fixed. Today it asked for a code which it texted to me. I'll have to see if it persists.
  • joanzen .joanzen . Member
    edited April 2017

    I finally called Quicken and demanded to have my complaint escalated. They connected me with very competent tech guy ... I ended up uploading 3 log files, they verified a few hours later that there was a problem, and escalated it internally. I then got an email a day later to go through the usual deactivate / reactivate steps. After weeks of grief, Capital One downloads are finally working again (for me).

    @Rick Lawrence.  I first reported to this forum 2 months ago.  I tried the deactivate/shut down/start up/reactivate sequence and my Cap One downloads have worked ever since.  So, like you, I don't really understand why mine works and so many others apparently do not.  It's very strange.   (Re: @Ted B) However, in the past 2 months, I have randomly received requests to receive a code, which I receive and input.   2FA of this type doesn't really mean "one-time and you're done forever" even though they may call it a "one-time code".  For example, if I clean up my browsing history and cookies, I can expect to get a request to input a texted code the next time I log into my Chase account online because they no longer "recognize" my computer. 
  • Ted BTed B Member
    edited April 2017

    I finally called Quicken and demanded to have my complaint escalated. They connected me with very competent tech guy ... I ended up uploading 3 log files, they verified a few hours later that there was a problem, and escalated it internally. I then got an email a day later to go through the usual deactivate / reactivate steps. After weeks of grief, Capital One downloads are finally working again (for me).

    I didn't clear anything so who knows!! I can live with it for now.
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