Bank Download Problem

Quicken 17 Premier reported last week's info with the Summary Report, but failed to get this week's transactions.

Comments

  • Bob_LBob_L SuperUser
    edited April 2018
    More info helpful, e.g. Name of FI, connection method, what happened, etc.
    Quicken Premier Subscription, Windows 10 Pro
  • Peter BiddlePeter Biddle Member
    edited December 2018
    FI = CresCom Bank Connection via WIFI internet broadband,  Ok last week, but now can't see accounts.  Tried reseting, system asked for security questions;responded OK, but then said unable to find accounts.  When going directly to the FI the accounts were observed normal.
  • thecreatorthecreator SuperUser
    edited April 2017

    FI = CresCom Bank Connection via WIFI internet broadband,  Ok last week, but now can't see accounts.  Tried reseting, system asked for security questions;responded OK, but then said unable to find accounts.  When going directly to the FI the accounts were observed normal.

    Hi @ Peter Biddle ,

    After entering your Password Vault Password, click on Update Settings, to see which Accounts are going to be updated.
    thecreator - User of Quicken Subscription R18.15 & Quicken 2017 HBRP
  • NotACPANotACPA SuperUser
    edited April 2017

    FI = CresCom Bank Connection via WIFI internet broadband,  Ok last week, but now can't see accounts.  Tried reseting, system asked for security questions;responded OK, but then said unable to find accounts.  When going directly to the FI the accounts were observed normal.

    By "connection method" Bob meant which QUICKEN connection method.  If you're not sure, do TOOLS, Account List and look in the "Transactions Download" column across from the name of the account(s).

    And, are the accounts not visible in your Q data file?  I'm not sure what you mean by "can't see accounts".
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • Peter BiddlePeter Biddle Member
    edited April 2017

    FI = CresCom Bank Connection via WIFI internet broadband,  Ok last week, but now can't see accounts.  Tried reseting, system asked for security questions;responded OK, but then said unable to find accounts.  When going directly to the FI the accounts were observed normal.

    Connection method is "Express Web Connect".  What I meant by "can't see accounts" was reported by Q's summary report as "Quicken can't update your accounts because they they can't be found at CresCom Bank".  BUT when I use a browser to look via the internet at CresCom the accounts are there.
  • rlpiniarlpinia Member
    edited September 2017
    I have pretty much the same issue going on.  (Win 10, Quicken Premier, R6) We discovered it during a several hour webex with Quicken engineers who are working on the ongoing EWC issues with me. One Step summary shows the successful EWC connection but posted transactions did not come down.


    They have my logs and screen shots and are working with the server teams to identify root cause.

    Question for Peter:  Have you ever noticed "Temp.." accounts in any update?  They are only visible in a relinking step after an update.  I had several and we don't know why.  Q has a means to backdoor the data file and delete them which we have done.  We've created a clean "copy" of the data file then deactivated all EWC accounts, cleared account numbers, FI information, reactivated the accounts, refreshed FI information and reactivated.  That's when we found the connection was being made but trans were not downloading. More to follow.
  • Peter BiddlePeter Biddle Member
    edited April 2017
    No "temps" noticed.  I only had to relink a week or so ago when I added an account at CresCom.
  • Peter BiddlePeter Biddle Member
    edited April 2017
    I resolved the problem by deactivating all four accounts at CresCom Bank.  I then reactivated one account, and after a long delay, I was presented with the opportunity to link the accounts.  After selecting link on all four accounts, the system came back with nice green checkmarks on all accounts and downloaded the missing transactions.
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