NEW 6/15/17: Quicken Windows crashes when opening after recent Windows OS update (.NET Framework 4.7

Quicken KathrynQuicken Kathryn Administrator ✭✭✭✭
edited July 2018 in

Some users are reporting that Quicken for Windows is crashing when attempting to open the product on Windows 7, 8 or 8.1.  We're currently investigating the root cause of this issue, but we believe that it's related to the recent Windows OS update to .NET Framework 4.7.  


There is a manual solution to resolve this issue, while our developers are working on a product resolution:


If you can't help us troubleshoot, there is a potential solution available:
  1. Go to the Start button for your Windows system and select Control Panel
  2. Select Programs, then select Programs and Features
  3. Click on "Microsoft .NET Framework 4.7"
  4. Click Uninstall/Change at the top of this screen, and uninstall .NET Framework 4.7
  5. After uninstalling 4.7, download and reinstall .NET Framework 4.6.1, by following the instructions here: https://www.microsoft.com/en-us/download/details.aspx?id=48130
  6. Restart your computer, then confirm you are now able to launch Quicken.
If you would like to be notified when this issue is resolved, please 'follow" this announcement.  If reinstalling 4.6.1 resolved your issue, please vote this post as 'Helpful' so we can further narrow down and resolve this issue.
Quicken Kathryn
Community Administrator

Comments

  • jeffjeff Member
    edited October 2017
    This reply was created from a merged topic originally titled QWin 2017: .NET Framework 4.7 update Breaks Quicken 2017.



    Microsoft .NET Framework 4.7 for Windows 7 and Windows Server 2008 R2 for x64 (KB3186497) update is incompatible with Quicken 2017.  To resolve issue, go to control panel and uninstall all versions of .NET Framework, uninstall Quicken, then do a clean install of Quicken.  This will include .NET Framework 4.6.1 which works fine.


    I just spoke to a Microsoft tech who said they have lots of problems with 4.7 release and are working on a patch.  Personally I will not do any .NET Framework updates until they are released with Quicken.
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