latest version of quicken 2017

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Comments

  • EdEd Member
    edited September 2017

    Yes, Edgardo, thank you.  I would think that the snapshot of the Quicken error message with the details of strings and parameters should be a big help to the Quicken IT guys and gals toward a solution.  As one last hint, I also remember trying to install the Mondo Patch with my original disc installation and again, ran into the error message.

    Best, DB

    When you re - installed with the disc, did you use Qclean first? I want to make sure everything is covered. 
  • donald barteldonald bartel Member
    edited January 2018
    I never re-installed with the disc.  I'm still working with the downloadable version that the Chat Tech had me install in place of the disc.

    Best, DB
  • EdEd Member
    edited September 2017

    I never re-installed with the disc.  I'm still working with the downloadable version that the Chat Tech had me install in place of the disc.

    Best, DB

    Got it, thank you. 
  • Quicken KathrynQuicken Kathryn Administrator ✭✭✭✭
    edited September 2017

    I never re-installed with the disc.  I'm still working with the downloadable version that the Chat Tech had me install in place of the disc.

    Best, DB

    @donald bartel - we'd like to get some log files from you, if possible, so we can investigate further--please look out for an email from the community with more details--

    Thanks,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • donald barteldonald bartel Member
    edited September 2017
    OK Kathryn, I'll keep an eye out for the email.

    Best, DB 
  • splashersplasher SuperUser ✭✭✭✭✭
    edited September 2017

    I think I was able to do it.  I hope this works.

    Best, DBimage

    In the future, when taking screenshots, Windows has a program named Snipping Tool which allows you to capture a part of the screen, look in the Accessories section of the Start menu.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • donald barteldonald bartel Member
    edited September 2017

    I think I was able to do it.  I hope this works.

    Best, DBimage

    Dear Splasher,

    Thank you for your pointing to Snipping Tool to perform a screenshot.  Up until now, I have been using Paint.

    Best, DB
  • donald barteldonald bartel Member
    edited September 2017

    Yes, Edgardo, thank you.  I would think that the snapshot of the Quicken error message with the details of strings and parameters should be a big help to the Quicken IT guys and gals toward a solution.  As one last hint, I also remember trying to install the Mondo Patch with my original disc installation and again, ran into the error message.

    Best, DB

    Dear Edgardo,,


    I don't know what you did at your end but my Quicken is now at an R10 Release.  I clicked on "Check for Updates" and a message came up saying that Quicken is now at Release R10 and would I like to update?  I clicked yes and the update installed as smooth as clockwork.  I double checked by clicking on Help>About Quicken and received a message that my Quicken version is now at R10.  It was like magic.


    Best, DB
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