Home

Can someone please tell me what "Throttler denied request. Decision was in progress (OK)" means? Wha

optopt Member ✭✭
edited September 2018 in

Using a macbook air with OS X el capitan, and Quicken Deluxe version 2.6.2. I Can't download bank account actiivty.

Comments

  • Unknown Alumni
    edited January 2018

    Hi Robert,


    I'm sorry for any confusion the message you received has caused. Did you get a 9988 error message? If so, please take a look at the following answer when you have a chance:
    If the referenced answer doesn’t help to resolve the problem, please comment below so we can help you get to the bottom of this as quickly as possible.


    I hope this helps,
    Dave
  • optopt Member ✭✭
    edited July 2016


    Hi Robert,


    I'm sorry for any confusion the message you received has caused. Did you get a 9988 error message? If so, please take a look at the following answer when you have a chance:


    If the referenced answer doesn’t help to resolve the problem, please comment below so we can help you get to the bottom of this as quickly as possible.


    I hope this helps,
    Dave
    Hi Dave,
    Yes, it was a 9988 error message. I tried later in the day after my question was posted and the download did work, but I had two duplicate transactions that I had to find and fix. So fingers crossed, I am not "Throttled" anymore....  Turned off the mobile app in case it was causing the problem.

    It would be nice though, to get an answer to the original question. Just short and simple, not all the dialogue.

    BTW, I do like all the fixes put in place. I am looking forward to November and the new package.
  • Unknown Alumni
    edited December 2016


    Hi Robert,


    I'm sorry for any confusion the message you received has caused. Did you get a 9988 error message? If so, please take a look at the following answer when you have a chance:


    If the referenced answer doesn’t help to resolve the problem, please comment below so we can help you get to the bottom of this as quickly as possible.


    I hope this helps,
    Dave
    To be honest, I have no idea what the original message means. I'm not a regular Quicken for Mac user, I just did a search on the text from the message and found the thread I referenced. Maybe one of the Community Mac experts will have a better idea?
  • Unknown Member
    edited September 2018

    I have to put in here: I used Quicken 2015 for the entire year, with no problems related to downloading for any of my 14 accounts. When I "upgraded" to Quicken 2016, presto! I now have 9988 throttle issues on 2 of my accounts. A week ago, I spent 1 hour and 45 minutes on the phone with Intuit customer support, with the only product being that it made matters worse.  Thankfully, I backed up my file before the customer support agent could get ahold of it.  I'm now blessed with spending some unknown number of hours to fix the problem that resulted from my "upgrade."  Perhaps a little more product testing would be in order before "upgrades" are released!
  • UKRUKR SuperUser ✭✭✭✭✭
    edited December 2016
    dpschutz said:


    I have to put in here: I used Quicken 2015 for the entire year, with no problems related to downloading for any of my 14 accounts. When I "upgraded" to Quicken 2016, presto! I now have 9988 throttle issues on 2 of my accounts. A week ago, I spent 1 hour and 45 minutes on the phone with Intuit customer support, with the only product being that it made matters worse.  Thankfully, I backed up my file before the customer support agent could get ahold of it.  I'm now blessed with spending some unknown number of hours to fix the problem that resulted from my "upgrade."  Perhaps a little more product testing would be in order before "upgrades" are released!

    It's my understanding that this error indicates an overload condition at the bank's servers. They can't handle your request at this time.
    Workaround: Try again in an hour or so.
  • Unknown Member
    edited July 2016
    dpschutz said:


    I have to put in here: I used Quicken 2015 for the entire year, with no problems related to downloading for any of my 14 accounts. When I "upgraded" to Quicken 2016, presto! I now have 9988 throttle issues on 2 of my accounts. A week ago, I spent 1 hour and 45 minutes on the phone with Intuit customer support, with the only product being that it made matters worse.  Thankfully, I backed up my file before the customer support agent could get ahold of it.  I'm now blessed with spending some unknown number of hours to fix the problem that resulted from my "upgrade."  Perhaps a little more product testing would be in order before "upgrades" are released!

    Sadly, not the case. I've tried for the past 2 weeks.  And I have several other accounts to the same bank that didn't suddenly stop working.
  • UKRUKR SuperUser ✭✭✭✭✭
    edited December 2016
    dpschutz said:


    I have to put in here: I used Quicken 2015 for the entire year, with no problems related to downloading for any of my 14 accounts. When I "upgraded" to Quicken 2016, presto! I now have 9988 throttle issues on 2 of my accounts. A week ago, I spent 1 hour and 45 minutes on the phone with Intuit customer support, with the only product being that it made matters worse.  Thankfully, I backed up my file before the customer support agent could get ahold of it.  I'm now blessed with spending some unknown number of hours to fix the problem that resulted from my "upgrade."  Perhaps a little more product testing would be in order before "upgrades" are released!

    Sorry, that's all I know about this issue.
    If you haven't done so already, please contact Quicken Support at http://www.quicken.com/contact-us
    More in-depth trouble shooting is needed.
  • Unknown Member
    edited July 2016
    dpschutz said:


    I have to put in here: I used Quicken 2015 for the entire year, with no problems related to downloading for any of my 14 accounts. When I "upgraded" to Quicken 2016, presto! I now have 9988 throttle issues on 2 of my accounts. A week ago, I spent 1 hour and 45 minutes on the phone with Intuit customer support, with the only product being that it made matters worse.  Thankfully, I backed up my file before the customer support agent could get ahold of it.  I'm now blessed with spending some unknown number of hours to fix the problem that resulted from my "upgrade."  Perhaps a little more product testing would be in order before "upgrades" are released!

    Thanks, I'll do so.  Just not excited about spending another 2 hours on the phone with them.  There's stuff in life that moves you forward, and other stuff in life that doesn't.  Upgrading caused a problem that's now wasting hours of my time.  Again, thanks for your comments.
  • Unknown Member
    edited April 2018
    That link is not secure and my browser will not open it.  I really need to update my accounts and nothing suggested here has worked at all.
  • UKRUKR SuperUser ✭✭✭✭✭
    edited September 2018
    Kate,
    If you're referring to the link posted two years ago by Quicken Dave ... it's gone stale due to the separation of Quicken from Intuit Inc., finalized in December 2017.

    Please start a
    separate NEW POST and give us all the pertinent details on your problem.

    In this community we like to keep a message thread down to one customer's
    problem or question only.

    We'll discuss what needs to be done in your separate message.

  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    edited January 2018

    That link is not secure and my browser will not open it.  I really need to update my accounts and nothing suggested here has worked at all.

    Splitting to new comment.


    Please reference the new conversation here: Throttler Issues with Bank
    Quicken Harold
    Community Moderator
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    edited January 2018
    UKR said:

    Kate,
    If you're referring to the link posted two years ago by Quicken Dave ... it's gone stale due to the separation of Quicken from Intuit Inc., finalized in December 2017.


    Please start a
    separate NEW POST and give us all the pertinent details on your problem.

    In this community we like to keep a message thread down to one customer's
    problem or question only.

    We'll discuss what needs to be done in your separate message.

    Separating to combine with new thread.


    Please reference the new conversation here: Throttler Issue
Sign In or Register to comment.