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Fraud

Unknown Member
How can I reach the fraud department  in Quicken? Have a company that has been entered into almost all my accts in my payees list.  There is an investigation by the credit card company and they said I should contact Quicken. It is a card that I could not connect to Quicken and was listed in Quicken but not listed to a bank.  They are a gaming company and at 82 I do not play anything but Microsoft solitaire..  I was editing my payee list and found the same card had been used or listed in most of the payee's  lists.  Need advice.  Am using  Quicken 2016 Deluxe.
Helene Pockrus

Comments

  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    edited May 2017
    I'm not sure I understand. What fraud do you think has taken place?
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • UKRUKR SuperUser ✭✭✭✭✭
    edited October 2018

    You need to IMMEDIATELY contact the Credit Card company's fraud department and dispute these charges!
    You may also want to file a police report.

    Quicken cannot help you here.

  • Unknown Member
    edited October 2018
    Helene Pockrus

    What "payee list" are you referring to?
    Are you talking about bill reminders, memorized payees, or are you running a report or something?

    Note you can contact Quicken support here and they can put you in touch with their fraud department (I hope), but it sounds like you have a bit of a mystery to unravel, because I don't really see any connection to the fraud in Quicken.  In fact it is a shame that credit card wasn't connected to Quicken for downloading, because you might have notice the bad charges sooner.

    Note if the "payee list" is the bill reminders, that is just what was entered when they were created and only "apply" when the reminder is used.  The same with memorized payees.  If they are actually transactions in the register Quicken really has no way to know what the "other account" is in a transfer and it is possible for them to be set to account that wasn't really use in real life.  But reconciling all the accounts should show up that kind of problems.

    https://getsatisfaction.com/quickencommunity/topics/faq-where-can-i-find-out-how-to-contact-quicken-support?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Bpage%5D=1#reply_18576191
  • Unknown Member
    edited May 2017
    UKR said:

    You need to IMMEDIATELY contact the Credit Card company's fraud department and dispute these charges!
    You may also want to file a police report.

    Quicken cannot help you here.

    @UKR, she said "There is an investigation by the credit card company and they said I should contact Quicken."
  • Quicken TamaraQuicken Tamara Alumni ✭✭✭✭
    edited January 2018
    UKR said:

    You need to IMMEDIATELY contact the Credit Card company's fraud department and dispute these charges!
    You may also want to file a police report.

    Quicken cannot help you here.

    I suspect this is less of an actual Fraud and more of a Renaming Rule situation. If the charge amounts are legitimate but the payee names are incorrect, I would look at ACE, Renaming Rules, even "friendly" names.

    Adding the Downloaded Payee column would show the names transmitted by the bank.

    The only thing that is confusing is this:

    "It is a card that I could not connect to Quicken and was listed in Quicken but not listed to a bank.

    If it was never connected, it's unclear why the credit card company would think it's a Quicken issue.

    Unconnected accounts never go online, so no way for anybody to "get" the Quicken data for fraudulent purposes.
  • Unknown Member
    edited January 2018
    Thank you all.  It was solved, The bank found the California business that popped a game up that was clicked on several times inadvertently and very quickly sent the $1200+ back to the bank and cleared it up but it was scary for the young man who clicked on it while doing some computer input for me.  The bank fraud department said it was too sophisticated for the 14-year-old to have done after they talked to him.  It wasn't noted until the statement came in and took almost 6 months to clear up.  
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