Unable to open Quicken

edited October 2018 in
Quicken 2017 Delux.  Started with online update wouldn't close. Had to use Task Mgr to close. Happened twice. Then rebooted PC, ran antivirus, etc..tried to open software repetedly- it didn't and created an error report which I sent to Quicken.  I then redownloaded the software and got the same results.  Help!

Comments

  • UKRUKR SuperUser ✭✭✭✭✭
    edited September 2018

    Quicken crashes, hangs or loops at startup?

    Please try this:

    With Quicken closed,
    use Windows File Explorer to locate and rename
    your current Quicken data file, e.g., from Qdata.QDF to QdataX.QDF

    Having done that
    start Quicken as usual.

    If Quicken cannot
    find your current data file during startup it should just simply load the
    program and give you either a nearly blank menu screen or one that has options
    to start as new user, restore from backup, etc.

    If you get to this
    point without Quicken crashing

    If you can't get
    Quicken to start at all,

    • When done, reboot your
      computer and then reinstall Quicken from your CD or saved downloaded
      installation file and allow it to update to the latest available patch
      release level.
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