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Problems with Bill Pay set up with checking account for Quicken Mac 2018

When I tried setting up my checking account in BillPay after downloading Quicken 2018 with the free Bill Pay,   I got an email back asking me to fax a whole bunch of personal information. Is this legit? Last time I had set Bill Pay up (had it only a few months last year), it only asked me to confirm small amounts of deposits to my account.  Here is the screen shot of the email:

[Removed as email contained personal information]

Comments

  • Quicken KathrynQuicken Kathryn Administrator admin
    edited March 2018
    Hi Shana,
    Sorry for the confusion--this is the 'extra' process that Quicken Bill Pay applies to some applicants; it could be for numerous reasons, but it is a legitimate email.  After you send the information, they can enable your Bill Pay account.

    Hope this helps,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Unknown Member
    edited March 2018

    Hi Shana,
    Sorry for the confusion--this is the 'extra' process that Quicken Bill Pay applies to some applicants; it could be for numerous reasons, but it is a legitimate email.  After you send the information, they can enable your Bill Pay account.

    Hope this helps,
    Quicken Kathryn

    Hi Shana,
    I have too a concern with Quicken Corp. I bought a Quicken Deluxe Program for Windows 10 on 2017-December-29 and just till this date I couldn't put it working because Quicken doesn't give me a ACTIVATION CODE? Can you help? - José.
  • RickORickO SuperUser ✭✭✭✭✭
    edited February 2018

    Hi Shana,
    Sorry for the confusion--this is the 'extra' process that Quicken Bill Pay applies to some applicants; it could be for numerous reasons, but it is a legitimate email.  After you send the information, they can enable your Bill Pay account.

    Hope this helps,
    Quicken Kathryn

    Jose, your best bet for this issue is to contact Quicken Support directly at (650) 250-1900.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
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