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Why wasn't a monthly online fee of $9.95 disclosed?

Unknown Member
edited October 2018 in

I just purchased Quicken for Mac 2015 and was not told that to set up accounts for banking there is a $9.95 monthly charge. That was never disclosed to me at purchase and I want it waived. I use this software minimally for personal use and don't need online banking through Quicken. I have that at my bank at no charge. And please can someone with a face and voice please talk to me about this? My bank has already reversed the first monthly charge and I don't intend for, nor gave permission to, Quicken to use my credit card for fees they didn't disclose.

Call me at {removed for your safety} immediately.

Comments

  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited October 2018

    The fee is from your bank. They just call it "Quicken Banking Fee" (or something similar) to mislead you.


    There is NO FEE from Quicken/Intuit for downloading transactions.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • John_in_NCJohn_in_NC SuperUser ✭✭✭✭✭
    edited March 2017

    Also, while I do have a voice and face, we are just volunteers. We don't call people.


    As NotACPA noted, some banks do charge for Direct Connect access. You might might be able to choose another connection method that still allows for automatic entry of transactions, but for free. It depends on your bank. You can post what bank and one of us can provide you with the details. The system shows you are in Canada. If so, your options might be more limited.


    You certainly can use Quicken in a manual entry mode. Go into each account's settings (icon lower right) and remove the checkbox from "I want to download transactions" and save. Now, manually enter transactions as desired.
  • Unknown Member
    edited July 2016

    It's not Quicken - it's your bank that's charging you a fee (no matter what they tell you). One of the big reasons I don't like iBank.
  • Unknown Member
    edited March 2018
    I got charged for the "Free" quicken bill pay too. I had to spend many hours to get my first month's charge refunded. The quicken bill pay as well as Quicken support are not helpful. 
    I cancelled the bill pay after seeing the charge and to my horror they charged me again!!!!
    I have been quicken customer for last 10 years and this will be my last year with them.
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