Constant problems with US Bank

For several days, I attempt to do the One Step Update, and no transactions are downloaded, but no errors are thrown. I manually signed in to my account, and there are 5 days of transactions, none of which were downloaded. I "Reset" the account, like soooo many times before. This time I get the Connection Reset, but when attempting to perform the One Step Update, now the password is marked as invalid. Yet I just logged in with it.
I am very frustrated as this has been an on-going problem for well over a year. Tech Support has been gracious, but I cannot afford to contact Tech Support every week to try and get things working correctly.
Upgrade to Quicken 2018? Will it solve these issues? Is it worth the money to try? All unanswered questions.
I am very frustrated as this has been an on-going problem for well over a year. Tech Support has been gracious, but I cannot afford to contact Tech Support every week to try and get things working correctly.
Upgrade to Quicken 2018? Will it solve these issues? Is it worth the money to try? All unanswered questions.
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Also, please indicate exactly which version and Rev of Q you are using.
The problems have only gotten worse when I added another checking account. So there are now 3 accounts with US Bank, they appear to be linked within Quicken to download at the same time (and 2 used to do that "fairly well" until 6 months ago). Most times, I get a "Nickname change" error, but no changes on the on-line account have occurred. I get all kinds of different errors and have contacted Cust Support a few times, even spending nearly an hour following their instructions to get the system back and working.
I have also disconnected the entire account from Quicken, then entered the accounts all over again. It seemed to work, at least for a few weeks. Then the old problems re-appear.
This includes the dreaded Temp accounts, which I religiously go through the Validation and Repair process whenever I have these kinds of problems.
I hate to remain cynical. Please tell me what can be learned by setting up a new file, linked to these accounts? If I'm going to spend the time, I'd like to know why what I do will have a positive outcome, regardless of whether it works or not.
The new file test helps to determine if the problem is in your data file or a problem elsewhere (i.e. program installation, aggregation server, financial institution, etc).
You may have to pay for the Direct Connect service and get it set up with the bank first. Also, it is possible that US Bank only supports Direct Connect with certain versions of Quicken. Support for connection types can vary by Q version even with a common bank.
I'll contact US Bank QUicken Support. I've got a number around here somewhere......
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
OK, a call it is.