Transaction Sync Error - Deleting transactions during downloading new transactions

Mac Quicken Premier 2018 Build 5.5.6.  I believe this started happening on Build 5.5.5.

Downloading new online transactions and I get this error.  The real problem is that it is deleting a transaction in my register from 4/4/2016 after the error.   Transfer for the same amount of $4600 from 2016 is deleted based on what looks like a transfer this week for the same amount on 3/20/18.  It throws off my running balance for the past two years in the register with the missing transaction.  I had to go back two years in bank statements to see what the problem was.

I restored a backup from a week ago to recreate the issue over and over.  I did turn off the sync to the mobile application of Quicken and I believe this window below did not pop up again.  But the transaction from 4/4/2016 is deleted every time I test this.       


Any ideas?  Anyone else having transactions deleted from their register on download of new transactions?


  • Quicken HaroldQuicken Harold Moderator
    edited April 2018
    Hi Brad.. Appreciate your question.

    I would contact Quicken Support at 650-250-1900 and allow one of our representatives to assist you.

    Hope this helps.

    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • Brad WelchBrad Welch Member
    edited April 2018
    I did contact support and they were great to work with.  I could not find a bug in the software and it could have been a data issue coming from my bank.  We were able to manually update a transaction and get past the issue.  It has not happened again.  
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