membership model

Very unhappy about being forced to convert to a membership model.  Will explore other options as soon as my current version of Quicken becomes obsolete.

Comments

  • Dan GlynhamptonDan Glynhampton SuperUser
    edited July 2018
    Well that is entirely a matter for you of course, but Quicken has effectively used a "membership model" for many years now. You’ve never owned the software, but rather bought a licence to use the software. That licence gave you about three and a half years of downloading and support from when the product was released, and then if you didn’t purchase a licence for a newer version you could continue to use the software manually.



    From 2018 onwards, the period for which the download and support is available isn’t tied to when the product is released, but rather to when you purchase it. You can buy this "membership" for 12 months directly from Quicken, or for 24 months from retailers like Staples etc. (Amazon have an offer of 27 months currently). When your "membership" expires, you can either renew, or continue to use the product manually as you could in the past (with the exception of the Starter Edition which becomes read only if not renewed).



    The only effective difference that I can see with the new regime is that the cost of using Quicken has changed; depending on how often you upgraded in the past it may be cheaper or more expensive if you wish to continue using the download and support services.



    So if the new pricing structure doesn’t represent value for money to you, then of course you should be looking for alternatives that do provide that value. But otherwise, out of interest, what is your objection to the new "membership model"?
    Currently using US Quicken Deluxe for Windows 2019 R18.15 on Windows 10 v1809
  • drterrychasedrterrychase Member
    edited January 3
    It doesn't represent value and is in fact a significant price increase.  There are free programs available that are equally effective for my needs.

    Apart from the price hike, my objection is that the period of support is decreasing from 3.5 years to 12-27 months depending on where the product is purchased.  Essentially, in a period in which your company should be looking for ways to retain customers comfortable with the older Quicken platform, your new ownership is instead alienating us by forcing a model upon us that no one wants.
  • Dan GlynhamptonDan Glynhampton SuperUser
    edited July 2018

    It doesn't represent value and is in fact a significant price increase.  There are free programs available that are equally effective for my needs.

    Apart from the price hike, my objection is that the period of support is decreasing from 3.5 years to 12-27 months depending on where the product is purchased.  Essentially, in a period in which your company should be looking for ways to retain customers comfortable with the older Quicken platform, your new ownership is instead alienating us by forcing a model upon us that no one wants.

    Thanks for explaining your views. Just to be clear, it’s not "my" company, I’m just a user like you and not connected to Quicken Inc.


    It just boils down to whether you (or any other user) consider the cost per month of continuing to use Quicken is worth spending. If it isn’t, then it’s time to bail out, or just continue to use your existing version in manual mode.
    Currently using US Quicken Deluxe for Windows 2019 R18.15 on Windows 10 v1809
  • drterrychasedrterrychase Member
    edited January 3

    It doesn't represent value and is in fact a significant price increase.  There are free programs available that are equally effective for my needs.

    Apart from the price hike, my objection is that the period of support is decreasing from 3.5 years to 12-27 months depending on where the product is purchased.  Essentially, in a period in which your company should be looking for ways to retain customers comfortable with the older Quicken platform, your new ownership is instead alienating us by forcing a model upon us that no one wants.

    I could not agree more.  Glad to hear that your livelihood is not connected to Quicken, Inc., given it's disregard for the wishes of it's customer base.
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