Synching creates dummy category and fails
I'm using Quicken 2017 for Mac version 4.6.6. Every time I sync, I get a Category Sync Error saying that Quicken "had a problem syncing this category: DUMMY_<32-character hex code>" (where the hex code is an actual hex code, of course). This category does not appear in my Categories list, although it did in the past. No transactions are assigned to it, as best I can tell. In addition to this, one of my credit card accounts has not successfully synched for the past week. Transactions that appear as posted on the card website do not appear in Quicken 2017.
How can I get Quicken working with this account again, and avoid the dummy account error in the future?
How can I get Quicken working with this account again, and avoid the dummy account error in the future?
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I have my Sync to cloud turned off in my Quicken for Windows because I don't use the Quicken Mobile app either..
The Sync file cannot be used as a means of backing up and restoring your Quicken data file, so it's worthless overhead and a waste of time.
Now that you've alerted me to the other use of the term, I've gone to the Mobile & Alerts pane in Preferences and turned off Sync. That seems to have eliminated the error message at least.
For the Mac, I believe that is available by selecting the Quicken Menu, then Help.
If you haven't done
so already, please review these videos for more information about Quicken Mac
https://www.youtube.com/user/QuickenMac/videos
Getting Started with
Quicken for Mac
https://www.quicken.com/getting-started-quicken-mac-2017
https://www.quicken.com/quicken-tips
with links to more information and videos
what Quicken Mac version are you using?
If the latest Q Mac 2019 5.8.1 - update released today doesn't resolve the issue please use the Report a Problem function in Quicken to send a problem report to Quicken Inc. and/or phone Quicken Support:
https://www.quicken.com/support#contact-support