Problems with Account Sync to Web/Mobile - institutionLoginId must be specified..??
Andrew Angell
Member ✭✭
When logged in to app.quicken.com, I view my accounts, and I see this:

So I followed the instructions that it gives me, and I removed and re-added the sync for my Ally account in Quicken Desktop. Now, though, when I try to sync again, I get this:

I was going to attach SyncLog.txt here, but it looks like it includes some sensitive data, so I don't want to do that.
I did close and re-open Quicken Desktop, and then when I hit the Sync button again it says it syncs successfully. However, when I refresh my Accounts page back on app.quicken.com, it still gives me the message that something is wrong with the Ally account.
Any information on how to resolve this problem would be greatly appreciated. Thanks!

So I followed the instructions that it gives me, and I removed and re-added the sync for my Ally account in Quicken Desktop. Now, though, when I try to sync again, I get this:

I was going to attach SyncLog.txt here, but it looks like it includes some sensitive data, so I don't want to do that.
I did close and re-open Quicken Desktop, and then when I hit the Sync button again it says it syncs successfully. However, when I refresh my Accounts page back on app.quicken.com, it still gives me the message that something is wrong with the Ally account.
Any information on how to resolve this problem would be greatly appreciated. Thanks!
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Comments
Delete the cloud data and recreate it. Hopefully it will work for you:
https://getsatisfaction.com/quickencommunity/topics/parameter-institution-loginid-must-be-specified