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parameter institution loginid must be specified

parameter institution loginid must be specified for Scotiabank and Royal Bank CANADA with Quicken 2018 R4.4 BUILD: 27.1.4.4 CANADIAN EDITION H&B

This has been going on for a half a year easily. I have to use WEB CONNECT instead of EWC.

I'm hoping it will be resolved by the next release in January with Quicken 2019 - this is NOT cool! I submitted a ticket with screenshots a few months ago.

Then again I can't really blame the developers. This piece of software must be so complicated to manage at the coding level, I don't even want to imagine how one small change touches 10 other things at once - a cascading effect...

Comments

  • Unknown Member
    edited December 2018
    From the sounds of it, the problem isn't in Quicken, it is in the data that Intuit is sending it.
    (Quicken Inc pays Intuit for the Express Web Connect service).

    This problem should have been escalated long ago to the "right people".
  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited August 2018
    They are aware of the problem I am sure. It is probably internal politics/financing that's the real issue. The complete hand over of power from Intuit to Quicken is not complete or as you stated, Quicken will always be reliant on some Intuit services such as EWC.

    All I know that it's bad policy to keep us waiting for this long.
  • John GittingsJohn Gittings Member ✭✭
    edited October 2018
    QPW said:

    From the sounds of it, the problem isn't in Quicken, it is in the data that Intuit is sending it.
    (Quicken Inc pays Intuit for the Express Web Connect service).

    This problem should have been escalated long ago to the "right people".

    thanks for that info.  It is my problem as well and it must have a significant bearing on Quicken Mobile.
  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited October 2018
    I solved the problem.



    I created a new Quicken file and DELETED the cloud file.



    A simple reset of the cloud file was not good enough.



    Problem solved!


    EWC works as it should!
  • Unknown Member
    edited October 2018
    I am having the same issue. How do you create a new file and delete the cloud file? I would like to try your solution. Thanks.



  • Unknown Member
    edited October 2018
    Mike C said:

    I am having the same issue. How do you create a new file and delete the cloud file? I would like to try your solution. Thanks.



    File -> New Quicken File -> OK
    Give the file a name, -> Save.
    Sign in with your Quicken Id.
    Select not to use mobile.
    Add Account -> Cancel
    Edit -> Preferences -> Cloud Accounts -> Cloud accounts associated with this Quicken Id(x)
    Select the cloud account name that was used in the original/first data file and then Delete.
    Type yes, and click Delete

    You can then close everything and go back to your original data file and test the downloading.


    Edit:
    After you have the original data file working you are most likely going to want to delete the "dummy/new" data file.  When you do that, it won't automatically delete the cloud account for it.  So you can use the steps from Edit -> Preferences... on to delete that cloud account data.
  • Unknown Member
    edited October 2018

    I solved the problem.



    I created a new Quicken file and DELETED the cloud file.



    A simple reset of the cloud file was not good enough.



    Problem solved!


    EWC works as it should!

    Great find.  I will have to keep this in mind when people report such problems.
  • Unknown Member
    edited October 2018

    Just to be sure when you instruct to
    "select the other data files cloud account name and then delete" do
    you mean deleting the cloud account name of the new quicken file that has just
    been created?



    Note that I get the error message when trying to sync to mobile, I
    don`t have a problem downloading transactions to my desktop.


  • Unknown Member
    edited October 2018
    Mike C said:

    Just to be sure when you instruct to
    "select the other data files cloud account name and then delete" do
    you mean deleting the cloud account name of the new quicken file that has just
    been created?



    Note that I get the error message when trying to sync to mobile, I
    don`t have a problem downloading transactions to my desktop.


    Sorry for the confusion.  I updated my instructions.  You are deleting the cloud data from the original data file where you had the problem, not the new data file you just created.  In fact the whole reason you have to create a new data file is because Quicken will not allow you to delete the cloud data for that file while you are in it.
  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited October 2018
    What I did is load up my original file that has the problem syncing. Go into proferences and make a note of the name of the cloud file IN USE.

    Next, create a new Quicken File. Also let it create a new cloud file as per new file setup. Go and recreate all your accounts or if you have too many, maybe a good 3 with online access. Go into the mobile center, select all accounts to be synced. Then do a one step update to update all your accounts.

    One step update does a cloud sync at the end but if you want to make sure that parameter id error doesn't occur, go into the mobile center and launch a manual sync.

    Once all is done and working, then go into preferences and delete your old cloud file, you won't need it anymore.

    That's what I did and been working without a single problem for like a month now! I thought the parameter id error was never going to be fixed but hey, it pays to do a little troubleshooting on your own :)
  • Unknown Member
    edited October 2018

    What I did is load up my original file that has the problem syncing. Go into proferences and make a note of the name of the cloud file IN USE.

    Next, create a new Quicken File. Also let it create a new cloud file as per new file setup. Go and recreate all your accounts or if you have too many, maybe a good 3 with online access. Go into the mobile center, select all accounts to be synced. Then do a one step update to update all your accounts.

    One step update does a cloud sync at the end but if you want to make sure that parameter id error doesn't occur, go into the mobile center and launch a manual sync.

    Once all is done and working, then go into preferences and delete your old cloud file, you won't need it anymore.

    That's what I did and been working without a single problem for like a month now! I thought the parameter id error was never going to be fixed but hey, it pays to do a little troubleshooting on your own :)

    BTW a bit ago I referenced this thread as a possible workaround/solution.  There were two people posting having the same problem (in the US version).
  • John BacogiannisJohn Bacogiannis Member ✭✭
    edited October 2018
    I suspect that with all the patches, some kind of incompatibility or corruption occurs within the file and its data and you need to start over from scratch.

    The Quicken team can resolve this issue by taking a new quicken file with a good 3 accounts with EWC enabled and a newly created mobile cloud account and make sure that the parameter login ID error does NOT occur and that ECW and cloud sync work as intended.

    Then, compare the original file with the new one as well as the cloud accounts and see where the problem is.

    After identifying the problem and being able to reproduce problem and resolution, incorporate that into the Validate and Repair system within Quicken.

    Just my two cents on how I would approach the problem.
  • "Once all is done and working, then go into preferences and delete your old cloud file, you won't need it anymore."

    Which cloud file am I to delete - the new one or the original one?
  • ...and with the new file open, or the original
  • what would be awesome, is with all the additions and comments, that someone could re-type the actual procedure in a way that average folks could follow it. I consider myself a tech guy but I cannot follow either what the problem is, or the actual solution.

    All I know is that I am having the same error, but NOT while updating an account, but while deactivating the online services for an account
  • Hello Davidtkhayes,

    Sorry, you haven't been able to find a solution.

    I would take a look at the steps offered in the link below.

    https://community.quicken.com/discussion/7859592/cloud-sync-error-parameter-institutionloginid-must-be-specified-for-this-request

    If the trouble persists, I would recommend creating a new post with more details as this is an older post and has less visibility.

    Thank you,

    -Quicken Tyka
    -Quicken Tyka
This discussion has been closed.