Quicken for Web says I'm not updated and need to upgrade???
I installed Quicken 2019 and my Version shows: Year 2019 and Version: R14.23, Build: 27.1.14.23
I wanted to give Quicken for the Web a shot for my wife to add items. However, when I login to Quicken on the Web, I get:
The last desktop version you used (Quicken Windows R12.15) does not have full support for web sync.
I'm not sure why this is the case since my last sync was today?
How would I debug this?
I wanted to give Quicken for the Web a shot for my wife to add items. However, when I login to Quicken on the Web, I get:
The last desktop version you used (Quicken Windows R12.15) does not have full support for web sync.
I'm not sure why this is the case since my last sync was today?
How would I debug this?
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Comments
-also older versions as needed for testing
-Questions? Check out the Quicken Windows FAQ list
Apologies--this is an error that sometimes occurs if your login token for Quicken is set to renew and you sync to the cloud at the same time--this essentially puts things out of sync. If you close and reopen the desktop, then perform another sync, you should no longer see this message. We're working to fix this incorrect messaging now--you're definitely up to date!
Hope this helps,
Quicken Kathryn
Community Administrator
https://getsatisfaction.com/quickencommunity/topics/quicken-2019-web-access-conflict
Any thoughts on other things or am I ok?
Edit -> Preferences -> Quicken ID, Sync & Alerts -> Reset your cloud data
Sorry that didn't fix it for you--you are fine to proceed using Quicken on the Web, though--the error is incorrect.
If you have time, can you please submit your Quicken Cloud Sync and Quicken Cloud Services log through Help > Report a problem, and include ATTN: Kathryn in the subject line? We'll use these to fix the issue on our end. In the meantime, you can use the web app without issue--
Thanks,
Quicken Kathryn
Community Administrator
Quicken Kathryn
Community Administrator
I received a Quicken update two nights ago. Yesterday I tried to log into Quickn for the Web. I was a beta tester using Quicken for the Web with no issues. After entering my credentials, the following error is displayed:
Update Quicken desktop for the best web experience
Thanks for trying Quicken on the Web!
The last desktop version you used (Quicken Windows R12.15) does not have full support for web sync. Update to the latest version of Quicken desktop to get the best web experience.
I opened Quicken for the desktop and clicked on Help > Check for Updates.
The message states:
You alredy have the latest versin of Quicken( Release R 14.23 ).
I have tried synching and also resetting cloud data. The error still remains.
Please tell me what I need to do to use Quicken for the Web or get the correct version of the desktop software. If you need log files, please let me know where to find them and I will be glad to send them.
Thank you for continuing to provide details! We think we've located the cause of this issue, but we need to verify you've followed these exact steps and that you still see the error message:
Please do the following in order:
- Log out of Quicken on the Web
- Close Quicken desktop
- Reopen Quicken desktop
- Perform a One Step Update with a cloud sync
- Open Quicken on the Web and log in
Do you still see this issue after performing these steps?Thank you for your help in getting this resolved!
Quicken Kathryn
Community Administrator
Thanks!
Quicken Kathryn
Community Administrator
I actually have another set of steps from our dev team (sorry for the repetition--we're eliminating potential causes) - please try these steps, in order, and let me know if there's any change:
- Log out of Quicken on the Web
- Perform a One Step Update with a cloud sync
- Close Quicken desktop
- Reopen Quicken desktop
- Open Quicken on the Web and log in
Thanks,Quicken Kathryn
Community Administrator
Quicken Kathryn
Community Administrator