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Keeps taking back to log in when trying to update?

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  • MarcelMarcel Member ✭✭
    edited October 2018
    Hi
    It is NOW WORKING for me. I will try to describe what I did.
    Before, I want to say that yesterday, as many, I tried the suggestion to logout and login again without success.
    This morning, I did this in this specific order:
    I checked under Edit/Preferences/Quicken ID and saw the same message as yesterday "We could not retrieve your Quicken profile information"
    Keeping this window opened, I clicked on "Sign as a different user"
    I typed "yes" to confirm
    A small size window opened asking me to logon again
    I tried two times but the window was coming back, empty again.
    I decided to close this window. I had to click multiple time on the "X" because a new window was coming back.
    Finally the window closed and did not came back
    I just had the time to close the Quicken ID window and a larger "Web type" Window opened proposing to either create a new Quicken ID at the top or to use an existing ID at the bottom. I selected the latest.
    I typed my Quicken ID and my password and submitted. A new screen appeared about the mobile apps. Since I am using Quicken 2016 (mobile app not supported), I selected not to use it and clicked on "Done".
    I got a message that access succeeded.
    I updated my data with success without being asked for my credentials.
    I checked again under Edit/Preferences/Quicken ID and, this time, all my account info, address, phone number, etc. were there.
    Again, I changed nothing since yesterday night. I followed the SAME procedure yesterday without success but, this morning, it fixes my problem.
    The only explanation is that someone at Quicken changes something.
    Try it and let us know.

  • Keith WilfordKeith Wilford Member ✭✭
    edited October 2018
    I had tried that TWICE yesterday without success, the last time after I disabled my anti-virus and spam software.  As a comment, when this is requested by a tech support person, it usually indicates that the person doesn't have a hot clue and is grasping for straws.  Reminds me of Dell East Indian Tech Support back in the '90's, who would ALWAYS demand that "Windows needs to be reinstalled" to overcome their hardware problems.  But I digress....  This time, after getting to the "larger Web page" and logging in and then again on the small dialogue page (that previously went to loop mode), I got a page that actually showed my user ID, and voila, I can now upload data files.  Thanks for the heads up Marcel.  And no thanks to Quicken.
  • Unknown Member
    edited October 2018

    This is getting ridiculous - well over 24 hours with this issue. Any you want me to move to a subscription model and have to pay per year to use Quicken?

    Did nothing but it is now working.....
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