Quicken 2019 - Chase Bank downloads still get OL-332-A error.
Chase Bank downloads get OL-332-A error. I can access my accounts online with the user name and password stored in Quicken 2019 but quicken still can't download the transactions for my bank and credit card accounts.
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I'm having the exact same problem. I can access my accounts online with the user name and password, but I get the OL-332-A error ever since I updated to Quicken 2019. It was working fine before the update and it stopped with the new version. I'm frustrated. I updated to the new version help insure this feature would continue working. Quicken routinely threatens downloads will stop working unless you update. Ironic.
I'm sorry you're experiencing this issue--if you haven't already, please try the steps in this FAQ: https://www.quicken.com/support/message-when-using-online-services-ol-332 .The FAQ has really basic steps, but they'll eliminate username or password issues as a possibility--with the Chase issues earlier this week, some folks changed their passwords at the Chase website, but may not have updated the password vault in Quicken.
If this FAQ doesn't help, please go to Help > Report a problem and submit your log files for review, with the subject ATTN: Kathryn, and we can take a closer look--
Hope this helps,
Quicken Kathryn
Community Administrator
Thanks,
Quicken Kathryn
Community Administrator
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(Canadian Q user since '92, STILL using QM2007)
We have reset accounts, deactivated and reset up, multiple times. Nothing worked. It ran without error once or twice, but no transactions were downloaded. Now I'm back to errors.
We tried other institutions. It does not download from Schwab, Janus and others too. Those that worked in the prior version now don't. So, Its not just Chase, I have at least 3 other institutions with the same problem. The file is not corrupt. We tried creating a new Quicken file- to rule out file corruption. Same problem. I'm still searching for a solution.
- Where to find a Help Guide for Quicken for Mac?
- Quicken Mac FAQ list
- Quicken Windows FAQ list
- Help Guide and FAQs for Quicken Mobile
COMPLETE list of Product Ideas - Quicken for Mac to VOTE onObject to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires
(Canadian Q user since '92, STILL using QM2007)
A few cautions. First, the automatic "Reset Account" that Quicken offers on the credit card Account Details / Online Services page did not work. I don't think it stops for the second authentication code. I had to do the manual Deactivate, then Activate.
Second, I have two Chase credit cards, and the first time I tried this, I didn't Deactivate the second one. So when the new two-factor approach connected to Chase from my first Quicken account, it correctly found both accounts at Chase but didn't offer to link to my second one in Quicken because it was still activated. I cancelled the process, deactivated the second Chase credit card in Quicken, and then tried the activation again (from the first Quicken account).
Third, be careful to correctly link the accounts found at Chase with the existing ones you have in Quicken. It will say something like "Located XXXXXX1234" account at Chase, do you want to Add or Link it to an exiting Quicken account. Make sure you choose "Link" or you'll get a new credit card account in Quicken.
Finally, make sure you backup your Quicken data from File/Backup before you start (you should be doing this automatically anyway). I missed the "Link" choice the first time (above) and did end up with 2 new credit cards in Quicken. Ugh. But I simply restored the backup and tried again. With both Chase credit cards deactivated in Quicken, and picking 1 to Activate, the process found two accounts at Chase and this time I linked both to their respective "Nickname" accounts in my Quicken... and voila! Both were activated and both are now downloading from Chase like they used to.
HTH...
Official word from Chase is that they are not yet compatible with Quicken 2019. No definite timeline for resolution. They suggested I keep a ticket open with Quicken and closed by help ticket.
When will quicken be resolving this with one of the THE LARGEST BANKS IN AMERICA?