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Quicken 2019 - Chase Bank downloads still get OL-332-A error.

Unknown Member
edited November 2018 in
Chase Bank downloads get OL-332-A error. I can access my accounts online with the user name and password stored in Quicken 2019 but quicken still can't download the transactions for my bank and credit card accounts. 

Comments

  • Unknown Member
    edited October 2018

    I'm having the exact same problem.  I can access my accounts online with the user name and password, but I get the OL-332-A error ever since I updated to Quicken 2019.  It was working fine before the update and it stopped with the new version.  I'm frustrated.  I updated to the new version help insure this feature would continue working.  Quicken routinely threatens downloads will stop working unless you update.  Ironic.
  • Bill KraussBill Krauss Member ✭✭
    edited October 2018
    same here
  • Unknown Member
    edited October 2018
    Also same error
  • Quicken KathrynQuicken Kathryn Administrator admin
    edited October 2018
    Hi All,
    I'm sorry you're experiencing this issue--if you haven't already, please try the steps in this FAQ: https://www.quicken.com/support/message-when-using-online-services-ol-332  .The FAQ has really basic steps, but they'll eliminate username or password issues as a possibility--with the Chase issues earlier this week, some folks changed their passwords at the Chase website, but may not have updated the password vault in Quicken.

    If this FAQ doesn't help, please go to Help > Report a problem and submit your log files for review, with the subject ATTN: Kathryn, and we can take a closer look--

    Hope this helps,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Unknown Member
    edited October 2018
    Kathryn, I submitted a problem report about an hour ago. I just finished manually updating and balancing my Chase accounts so PLEASE get this problem resolved. 
  • Quicken KathrynQuicken Kathryn Administrator admin
    edited October 2018
    Ken S said:

    Kathryn, I submitted a problem report about an hour ago. I just finished manually updating and balancing my Chase accounts so PLEASE get this problem resolved. 

    Thanks, Ken S - I have your logs and we're taking a look.  Can you confirm whether you've gone through the steps in the FAQ above, and have updated the username and password in your password vault?

    Thanks,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Unknown Member
    edited October 2018
    Ken S said:

    Kathryn, I submitted a problem report about an hour ago. I just finished manually updating and balancing my Chase accounts so PLEASE get this problem resolved. 

    Yes, I have online access directly to Chase with my user ID and password, and I have verified that is what is in my password vault. The upgrade to Quicken 2019 must have changed something. Looking forward to a solution ASAP.
  • Unknown Member
    edited October 2018
    Ken S said:

    Kathryn, I submitted a problem report about an hour ago. I just finished manually updating and balancing my Chase accounts so PLEASE get this problem resolved. 

    Experiencing the same issue. 
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited October 2018
    Ken S said:

    Kathryn, I submitted a problem report about an hour ago. I just finished manually updating and balancing my Chase accounts so PLEASE get this problem resolved. 

    Then click ME TOO at the top of the page ;-)
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    (
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  • Unknown Member
    edited October 2018
    Ken S said:

    Kathryn, I submitted a problem report about an hour ago. I just finished manually updating and balancing my Chase accounts so PLEASE get this problem resolved. 

    I have been working with Quicken Tech Support for the past 2 days. Multiple calls, screen access etc., hours invested, , Chase download is not working.


    We have reset accounts, deactivated and reset up, multiple times. Nothing worked. It ran without error once or twice, but no transactions were downloaded. Now I'm back to errors.


    We tried other institutions. It does not download from Schwab, Janus and others too. Those that worked in the prior version now don't. So, Its not just Chase, I have at least 3 other institutions with the same problem. The file is not corrupt. We tried creating a new Quicken file- to rule out file corruption. Same problem. I'm still searching for a solution.
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited October 2018
    BTW, is this QWin or QMac?
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • Unknown Member
    edited October 2018
    I am having the same issue with my wife's Chase account using Quicken 2019 v14.27 .  I keeping getting an OL-332-A error even though I can log into her chase account through their website.  The user ID is good and the password is good too.  I have checked the password vault and even deleted and re-entered the information.  This has been going on for about 3 days now.  The worse part is my own Chase account is fine with Quicken. ( I will probably shoot myself later for saying that)

  • Unknown Member
    edited October 2018

    BTW, is this QWin or QMac?

    Windows for me. 
  • Unknown Member
    edited November 2018
    I've been having the same trouble with Chase for about a week using Quicken 2017 for Windows R17.4, after it started failing a couple weeks ago with a different error.  I was waiting to see if Chase would clear it up, but finally took the recommended steps of deactivating and reactivating my Chase credit card accounts.  This worked!  I believe the new issue with Chase is that they are doing two factor authentication when setting up remote access accounts.  So during the reactivation within Quicken, Chase sent an authentication code to me by email (or text if you like) and I entered that.  From there it went smoothly.

    A few cautions.  First, the automatic "Reset Account" that Quicken offers on the credit card Account Details / Online Services page did not work.  I don't think it stops for the second authentication code.  I had to do the manual Deactivate, then Activate. 

    Second, I have two Chase credit cards, and the first time I tried this, I didn't Deactivate the second one.  So when the new two-factor approach connected to Chase from my first Quicken account, it correctly found both accounts at Chase but didn't offer to link to my second one in Quicken because it was still activated.  I cancelled the process, deactivated the second Chase credit card in Quicken, and then tried the activation again (from the first Quicken account).

    Third, be careful to correctly link the accounts found at Chase with the existing ones you have in Quicken.  It will say something like "Located XXXXXX1234" account at Chase, do you want to Add or Link it to an exiting Quicken account.  Make sure you choose "Link" or you'll get a new credit card account in Quicken. 

    Finally, make sure you backup your Quicken data from File/Backup before you start (you should be doing this automatically anyway).  I missed the "Link" choice the first time (above) and did end up with 2 new credit cards in Quicken.  Ugh.  But I simply restored the backup and tried again. With both Chase credit cards deactivated in Quicken, and picking 1 to Activate, the process found two accounts at Chase and this time I linked both to their respective "Nickname" accounts in my Quicken... and voila!  Both were activated and both are now downloading from Chase like they used to.

    HTH... 

  • JD103JD103 Member ✭✭
    edited October 2018

    Hi All,
    I'm sorry you're experiencing this issue--if you haven't already, please try the steps in this FAQ: https://www.quicken.com/support/message-when-using-online-services-ol-332  .The FAQ has really basic steps, but they'll eliminate username or password issues as a possibility--with the Chase issues earlier this week, some folks changed their passwords at the Chase website, but may not have updated the password vault in Quicken.

    If this FAQ doesn't help, please go to Help > Report a problem and submit your log files for review, with the subject ATTN: Kathryn, and we can take a closer look--

    Hope this helps,
    Quicken Kathryn

    Unfortunately this only confirms that username/password is not the issue. I can download transactions via quicken connect but not via direct connect.

    Official word from Chase is that they are not yet compatible with Quicken 2019. No definite timeline for resolution. They suggested I keep a ticket open with Quicken and closed by help ticket.

    When will quicken be resolving this with one of the THE LARGEST BANKS IN AMERICA?
  • Bill KraussBill Krauss Member ✭✭
    edited November 2018

    I've been having the same trouble with Chase for about a week using Quicken 2017 for Windows R17.4, after it started failing a couple weeks ago with a different error.  I was waiting to see if Chase would clear it up, but finally took the recommended steps of deactivating and reactivating my Chase credit card accounts.  This worked!  I believe the new issue with Chase is that they are doing two factor authentication when setting up remote access accounts.  So during the reactivation within Quicken, Chase sent an authentication code to me by email (or text if you like) and I entered that.  From there it went smoothly.

    A few cautions.  First, the automatic "Reset Account" that Quicken offers on the credit card Account Details / Online Services page did not work.  I don't think it stops for the second authentication code.  I had to do the manual Deactivate, then Activate. 

    Second, I have two Chase credit cards, and the first time I tried this, I didn't Deactivate the second one.  So when the new two-factor approach connected to Chase from my first Quicken account, it correctly found both accounts at Chase but didn't offer to link to my second one in Quicken because it was still activated.  I cancelled the process, deactivated the second Chase credit card in Quicken, and then tried the activation again (from the first Quicken account).

    Third, be careful to correctly link the accounts found at Chase with the existing ones you have in Quicken.  It will say something like "Located XXXXXX1234" account at Chase, do you want to Add or Link it to an exiting Quicken account.  Make sure you choose "Link" or you'll get a new credit card account in Quicken. 

    Finally, make sure you backup your Quicken data from File/Backup before you start (you should be doing this automatically anyway).  I missed the "Link" choice the first time (above) and did end up with 2 new credit cards in Quicken.  Ugh.  But I simply restored the backup and tried again. With both Chase credit cards deactivated in Quicken, and picking 1 to Activate, the process found two accounts at Chase and this time I linked both to their respective "Nickname" accounts in my Quicken... and voila!  Both were activated and both are now downloading from Chase like they used to.

    HTH... 

    This works. I did it tonight. Follow the instructions to the letter. The nice thing is, is that it only downloaded ones I didn't have.
  • Unknown Member
    edited November 2018
    Q19, R15.16, Build 27.1.15.16 with Chase.  I have the same issue and have tried deactivation/reactivation but I am unable to reactivate with Direct Connect.  I can reactivate for Express Web Connect, but in this mode bill pay does not work.  When I try to activate for Direct Connect, I get an endless loop of messages telling me that "You need login information from Chase in order to login with Direct Connect".  My passwords are correct and I am enabled for Direct Connect as per the Chase site.
  • Unknown Member
    edited November 2018

    I've been having the same trouble with Chase for about a week using Quicken 2017 for Windows R17.4, after it started failing a couple weeks ago with a different error.  I was waiting to see if Chase would clear it up, but finally took the recommended steps of deactivating and reactivating my Chase credit card accounts.  This worked!  I believe the new issue with Chase is that they are doing two factor authentication when setting up remote access accounts.  So during the reactivation within Quicken, Chase sent an authentication code to me by email (or text if you like) and I entered that.  From there it went smoothly.

    A few cautions.  First, the automatic "Reset Account" that Quicken offers on the credit card Account Details / Online Services page did not work.  I don't think it stops for the second authentication code.  I had to do the manual Deactivate, then Activate. 

    Second, I have two Chase credit cards, and the first time I tried this, I didn't Deactivate the second one.  So when the new two-factor approach connected to Chase from my first Quicken account, it correctly found both accounts at Chase but didn't offer to link to my second one in Quicken because it was still activated.  I cancelled the process, deactivated the second Chase credit card in Quicken, and then tried the activation again (from the first Quicken account).

    Third, be careful to correctly link the accounts found at Chase with the existing ones you have in Quicken.  It will say something like "Located XXXXXX1234" account at Chase, do you want to Add or Link it to an exiting Quicken account.  Make sure you choose "Link" or you'll get a new credit card account in Quicken. 

    Finally, make sure you backup your Quicken data from File/Backup before you start (you should be doing this automatically anyway).  I missed the "Link" choice the first time (above) and did end up with 2 new credit cards in Quicken.  Ugh.  But I simply restored the backup and tried again. With both Chase credit cards deactivated in Quicken, and picking 1 to Activate, the process found two accounts at Chase and this time I linked both to their respective "Nickname" accounts in my Quicken... and voila!  Both were activated and both are now downloading from Chase like they used to.

    HTH... 

    Same here - did the disconnect then connect and all is good now. 
  • Unknown Member
    edited November 2018
    Larry Tucker, This solved my problem - thanks!!
  • Monica107Monica107 Member
    edited November 2018

    I've been having the same trouble with Chase for about a week using Quicken 2017 for Windows R17.4, after it started failing a couple weeks ago with a different error.  I was waiting to see if Chase would clear it up, but finally took the recommended steps of deactivating and reactivating my Chase credit card accounts.  This worked!  I believe the new issue with Chase is that they are doing two factor authentication when setting up remote access accounts.  So during the reactivation within Quicken, Chase sent an authentication code to me by email (or text if you like) and I entered that.  From there it went smoothly.

    A few cautions.  First, the automatic "Reset Account" that Quicken offers on the credit card Account Details / Online Services page did not work.  I don't think it stops for the second authentication code.  I had to do the manual Deactivate, then Activate. 

    Second, I have two Chase credit cards, and the first time I tried this, I didn't Deactivate the second one.  So when the new two-factor approach connected to Chase from my first Quicken account, it correctly found both accounts at Chase but didn't offer to link to my second one in Quicken because it was still activated.  I cancelled the process, deactivated the second Chase credit card in Quicken, and then tried the activation again (from the first Quicken account).

    Third, be careful to correctly link the accounts found at Chase with the existing ones you have in Quicken.  It will say something like "Located XXXXXX1234" account at Chase, do you want to Add or Link it to an exiting Quicken account.  Make sure you choose "Link" or you'll get a new credit card account in Quicken. 

    Finally, make sure you backup your Quicken data from File/Backup before you start (you should be doing this automatically anyway).  I missed the "Link" choice the first time (above) and did end up with 2 new credit cards in Quicken.  Ugh.  But I simply restored the backup and tried again. With both Chase credit cards deactivated in Quicken, and picking 1 to Activate, the process found two accounts at Chase and this time I linked both to their respective "Nickname" accounts in my Quicken... and voila!  Both were activated and both are now downloading from Chase like they used to.

    HTH... 

    That worked for me as well - thanks for the suggestion!
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