Setting up new Bill Pay Account
I generally don’t like to give bad reviews, unless they are warranted.
I’ll try to make this as brief and to the point as possible. I have been with
Quicken and Quicken Bill Pay for over 15 years. Then Intuit sold Quicken and
Quicken Bill Pay.
I upgraded from Quicken 2016 to the yearly subscription,
2019. The 2016 support would expire shortly.
I also use Quicken Bill Pay which there is a monthly charge for. With the 2019 subscription there is free
Quicken Bill Pay. I will have to open a
new Quicken Bill Pay account to get it free with the 2019 Quicken. When I signed up, they said 2 small deposits
of under $1 would be deposited to my account within 2-3 days to verify it. This was on October 24th. 3 business days later there were no deposits,
so I called Quicken Support. They said
there was a high volume of calls and that it would take 7-10 business days. I
didn’t document my calls till 11-2-2018.
11-2-2018: No deposits to my account yet so I called, and
they gave me the same reply as above. They
verified my email and said I should expect an email response.
Another call was made several days later which I didn’t
document with the same reply. Never got an email response.
11-19-2018: No deposits and they gave the same reply they
would put my request on priority. They asked if I received an email and I said
no. So they verified my email again. I asked
to get in touch directly with the people who verify the account and they said
they can’t even talk to them directly. (convenient)
11-21-2018: No deposits, no email response. Again, I got the same reply, high volume of
requests. This time I asked for a supervisor and they said the supervisor was
busy on another call. But they would put
my request on high priority. I asked why
this is taking so long since I already have an account with Quicken Bill Pay
and that should verify that my banking account is valid.
deposits and same reply. I asked again
for the supervisor and, again, busy with another customer. I said I’d wait on the phone till he/she was available. About a minute later she came on and gave me
the same answers as before. She took my number and asked when the best time
would be to reach me. I told her and have never received a call from them. Again, no email response.
11-27-2018: Still no deposits or email response from Quicken
Bill Pay Support. Called them again and I
got the same answers. High volume of requests and they will take my request in
the order received. What happened to
I have never seen such poor or non-existent customer
service. From 2-3 business days to over
a month with not even an email response on the status of my request, I am going
to search for some other financial software and bill pay company. I wish that Intuit had never sold Quicken.