Quicken crashes PC/Windows 10

For several months, my Toshiba Satellite Laptop has been crashing and completely shutting down.  Never when I am in front of it and no error messages.  I have slowly been trying to isolate the issue and it is Quicken!

Whenever I leave Quicken open and leave my laptop it crashes.  I am running Windows 10 (up to date!). Quicken 2019 R 15.18 Build 27.1.15.18

Has anyone else had this happen?

Comments

  • thecreatorthecreator SuperUser
    edited December 2018
    Hi @ Paul Allen-Webber ,

    What is your Windows 10 Build? See this Article: https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...

    Do you see a Blue or Green Crash Screen?

    I mean how do you know that Quicken causes Windows to crash?

    How long do you leave before it shuts down?

    Is it Windows 10 Home or Pro, 32-Bit or 64-bit?

    Is the Laptop plugged in?

    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • pdallen1970pdallen1970 Member
    edited January 13
    Windows 10 Home, Build 1803, 64 bit.

    No crash screen, nothing in the log files.

    The only time the laptop crashes is when Quicken is running.  I have one-by-one disabled items from startup, have left other programs running, and it's only when Quicken is running.

    I've replaced RAM, run core temp apps to monitor potential overheating to no avail.

    This went on for about 3 months.  I then started making sure that I closed Quicken after every use.No crashes for 2 months.  Today, I left Quicken up and left for about 4 hours... computer had restarted while I was gone.  Rebooted, opened Quicken only and walked away for 2 hours... PC was restarted while I was gone.

    Laptop is always plugged in.
  • thecreatorthecreator SuperUser
    edited December 2018

    Windows 10 Home, Build 1803, 64 bit.

    No crash screen, nothing in the log files.

    The only time the laptop crashes is when Quicken is running.  I have one-by-one disabled items from startup, have left other programs running, and it's only when Quicken is running.

    I've replaced RAM, run core temp apps to monitor potential overheating to no avail.

    This went on for about 3 months.  I then started making sure that I closed Quicken after every use.No crashes for 2 months.  Today, I left Quicken up and left for about 4 hours... computer had restarted while I was gone.  Rebooted, opened Quicken only and walked away for 2 hours... PC was restarted while I was gone.

    Laptop is always plugged in.

    Hi @ Paul Allen-Webber ,

    No such number as Build 1803. Have you read my link?

    Have you checked the operating system settings? Can't tell you where to look, because I don't know your Build Number. Changes from Build to Build.
    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • pdallen1970pdallen1970 Member
    edited December 2018

    Windows 10 Home, Build 1803, 64 bit.

    No crash screen, nothing in the log files.

    The only time the laptop crashes is when Quicken is running.  I have one-by-one disabled items from startup, have left other programs running, and it's only when Quicken is running.

    I've replaced RAM, run core temp apps to monitor potential overheating to no avail.

    This went on for about 3 months.  I then started making sure that I closed Quicken after every use.No crashes for 2 months.  Today, I left Quicken up and left for about 4 hours... computer had restarted while I was gone.  Rebooted, opened Quicken only and walked away for 2 hours... PC was restarted while I was gone.

    Laptop is always plugged in.

    Sorry - Version 1803, Build 17134.407.  This has been happening for several months.
  • thecreatorthecreator SuperUser
    edited December 2018

    Windows 10 Home, Build 1803, 64 bit.

    No crash screen, nothing in the log files.

    The only time the laptop crashes is when Quicken is running.  I have one-by-one disabled items from startup, have left other programs running, and it's only when Quicken is running.

    I've replaced RAM, run core temp apps to monitor potential overheating to no avail.

    This went on for about 3 months.  I then started making sure that I closed Quicken after every use.No crashes for 2 months.  Today, I left Quicken up and left for about 4 hours... computer had restarted while I was gone.  Rebooted, opened Quicken only and walked away for 2 hours... PC was restarted while I was gone.

    Laptop is always plugged in.

    Hi @ Paul Allen-Webber ,

    Your settings are probably incorrectly set and you are not up to Date.

    Go to Settings > Update and Security > Check for Updates.

    Latest Build is 17134.441

    image

    Check the Power Options Settings for your Computer.

    image

    image

    Do not Automatically Restart, if you crash, so you can snap a Digital Photo of the screen. Upload it to the computer. Load the Digital photo in Photos and expand it to Full Screen and hit the Windows Start Key, plus Print Screen Key together to take a screenshot of the photo and then attach it to a Feedback Hub Feedback and Submit it to Microsoft.

    image

    And never close the lid of the Laptop, as it Shuts down the computer. Leave it open.



    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • pdallen1970pdallen1970 Member
    edited January 13
    Yup - on everything - all settings are/have been as you outline above.  I never close the laptop - it never leaves my desk.  Windows Update says I am up-to-date.
  • UKRUKR SuperUser
    edited January 13
    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.
  • pdallen1970pdallen1970 Member
    edited January 13
    I've disabled Windows from doing anything without my intervention/approval.  I've rooted around in system logfiles and nothing logs when the restart occurs.
  • pdallen1970pdallen1970 Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    I've disabled Windows from doing anything without my intervention/approval.  I've rooted around in system logfiles and nothing logs when the restart occurs.
  • QPWQPW Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    If you see no errors logged then that sounds like a clean Windows shutdown, not a crash.  BTW you would be looking in the logs for when it goes down, not when it comes up, but I'm sure that's what you meant.

    Checking of you got a new dump file might be a way to tell if it really crashed.

    Personally I never leave Quicken running.  I use it, I close it.
  • QPWQPW Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    BTW I see that you and UKR are using the Home version.  Unless you use some "hacks" you can't prevent Windows Home version from updating automatically.
  • thecreatorthecreator SuperUser
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Ditto on closing it. Why have it take up memory, when not necessary?
    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • pdallen1970pdallen1970 Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Because I run a business from home and am using it all day to create customer invoices as reservations come in, process payments, enter invoices, run reports, etc. 
  • Greg_the_GeekGreg_the_Geek SuperUser
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    You could try running WhoCrashed to analyze your crash dumps.
    Quicken 2017 H&B - Windows 10
  • pdallen1970pdallen1970 Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Thanks - I downloaded and ran and there are no dump files. I checked all of my settings and dumps are enabled, and automatically restart is UNchecked.
  • QPWQPW Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Because I run a business from home and am using it all day to create
    customer invoices as reservations come in, process payments, enter
    invoices, run reports, etc.
    Now that is a good reason to keep it running!
    (I have heard some pretty lame excuses from others. :-)  )


    On the no dump files, that is about what I suspected.  No doubt that Windows is rebooting, but it isn't really "crashing".  Of course to the end user that doesn't make any easier of a problem, maybe even the other way around.

    And BTW getting back to one of your original questions:
    Has anyone else had this happen?
    I haven't seen anything like this reported on this forum.  And I'm sure there are plenty of people that do leave Quicken running all the time.

    I'm really not "where to go from here".
  • splashersplasher SuperUser
    edited December 2018

    Windows 10 Home, Build 1803, 64 bit.

    No crash screen, nothing in the log files.

    The only time the laptop crashes is when Quicken is running.  I have one-by-one disabled items from startup, have left other programs running, and it's only when Quicken is running.

    I've replaced RAM, run core temp apps to monitor potential overheating to no avail.

    This went on for about 3 months.  I then started making sure that I closed Quicken after every use.No crashes for 2 months.  Today, I left Quicken up and left for about 4 hours... computer had restarted while I was gone.  Rebooted, opened Quicken only and walked away for 2 hours... PC was restarted while I was gone.

    Laptop is always plugged in.

    @Paul Allen-Webber

    My HP laptop is at Version 1803 (OS Build 17134.407) and Windows and HP both think it is at the latest update, so I'm with you.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • splashersplasher SuperUser
    edited December 2018

    Windows 10 Home, Build 1803, 64 bit.

    No crash screen, nothing in the log files.

    The only time the laptop crashes is when Quicken is running.  I have one-by-one disabled items from startup, have left other programs running, and it's only when Quicken is running.

    I've replaced RAM, run core temp apps to monitor potential overheating to no avail.

    This went on for about 3 months.  I then started making sure that I closed Quicken after every use.No crashes for 2 months.  Today, I left Quicken up and left for about 4 hours... computer had restarted while I was gone.  Rebooted, opened Quicken only and walked away for 2 hours... PC was restarted while I was gone.

    Laptop is always plugged in.

    @thecreator

    And never close the lid of the Laptop, as it Shuts down the computer. Leave it open.
    Wrong.  What happens when you close the lid of a laptop is determined by a Windows setting:

    Please follow the below steps to keep the laptop working even when you close the lid:

    1. Open Run and type powercfg.cpl and press Enter. This will open the Power Options applet of the Control Panel.

    2. In the Power Option window that opens up, click ‘Choose what closing the lid does’ link from the left side panel.

    3. Choose what closing the laptop lid does. Under Power button and lid settings section you can find ‘When I Close the Lid’ option.

    4. You can choose from Do Nothing, Sleep, Shutdown and Hibernate.



    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • SnowmanSnowman Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    This is a left field attempt but it solved a similar issue on my Windows 10 computer.  Reboot your laptop and press the required key Usually Esc, or F9) to bring up the BIOS settings for the laptop.  Look carefully for the setting "Fast Startup" if it is selected, deselect it, SAVE you changes and reboot the computer.

    This solved a random reboot process and for my computer deselecting "Fast Startup" only made the computer spend another 15 seconds when booting up.  Not my idea of a faster boot at all.  :-)
  • SnowmanSnowman Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    This is a left field attempt but it solved a similar issue on my computer.  Reboot your laptop and press the required key Usually Esc, or F9) to bring up the BIOS settings for the laptop.  Look carefully for the setting "Fast Startup" if it is selected, deselect it, SAVE you changes and reboot the computer.

    This solved a random reboot process and for my computer deselecting "Fast Startup" only made the computer spend another 15 seconds when booting up.  Not my idea of a faster boot at all.  :-)
  • thecreatorthecreator SuperUser
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Hi @ Snowman ,

    Fast Startup Setting, is located in Power Options, not Bios.

    From Windows 10 Pro Insider Preview 64-Bit Build 18290.1000

    image

    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Some BIOS's have a Fast Startup option that is different from the Win 10 setting. This is true on my PC (which I built with a MSI MPower Z97 motherboard). I too have encountered issues with the BIOS fast startup. I decided to disable it because I have a desktop (not a notebook) and saving a few seconds on booting my desktop (which I only do a couple time a month) didn't mean much to me.
  • SnowmanSnowman Member
    edited December 2018
    UKR said:

    I'm just house-breaking a new computer with Windows 10 Home Version 1803.
    This thing surprised me, because it likes to do things in the background, like downloading and installing Windows Updates. It also likes to automatically reboot itself during idle time, to complete installation of the Windows Updates.
    Could that be what you are seeing? A reboot of Windows during long idle times?

    Check your Windows settings.

    That could, by the way, cause problems with your Quicken data file if Windows yanks all applications down without properly closing open files. I recommend you use the frequently posted Copy + Validate + Supervalidate procedure to ensure that your data file is not getting corrupted.

    Yes it is.  My son's friend who is in charge of tech support for a major software firm in Atlanta put us on to this because it is the FIRST thing he turns off on all of their computers.
  • pdallen1970pdallen1970 Member
    edited January 15
    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.
  • splashersplasher SuperUser
    edited January 13

    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.

    As in bad RAM or added more RAM?
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • pdallen1970pdallen1970 Member
    edited January 13

    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.

    Upgraded RAM from 4G to 16G.  Looks like Quicken was hogging memory and causing the shutdown.  Knock on wood it has been fine since adding more RAM.
  • splashersplasher SuperUser
    edited January 13

    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.

    Thanks for the reply, this may help someone else knowing what you did. 

    I have 16GB and depending on how much I share with my testing virtual machines, Quicken will either run very slow (4GB) or just okay (6GB) or really okay (8GB), but it never chases on me.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • pdallen1970pdallen1970 Member
    edited January 13

    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.

    I was shocked at the performance difference in Quicken.  Not nearly as noticeable in other apps/programs... but the startup and shut down time of Quicken was like night and day!
  • splashersplasher SuperUser
    edited January 13

    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.

    Which screen or window you have Quicken start with has a lot to do with how fast Quicken starts.  Depending on what you have on the Home tab can make a big difference in how fast that tab shows when selected.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • craigeryjohncraigeryjohn Member
    edited January 15

    Update - it seems to have been a Quicken RAM issue.  I upgraded RAM and, so far, no shutdowns.

    Quicken has had a memory leak for more than 5 years, which is persisting across versions.  If you leave it unattended, especially after accessing a loan or property account, it will eventually use all available memory and crash.  The support team in the office of the president of quicken was made aware of this 4 years ago, recreated and acknowledged the issue, but still hasn't fixed it.
Sign In or Register to comment.