Why won't Quicken respond to my requests to fix the disaster their automatic upgrade has created?
Keith Kociba Member
edited December 2018 in Bank Accounts, Downloading, and Categorization (Windows)
My installation of Quicken is 100% unusable because their automatic upgrade split all of my accounts randomly in two. They are not duplicate accounts; some transactions went into Huntington, some transactions from the original Huntington went into a new account that Quicken created all by itself called Huntington 2. Multiply that scenario by thirty-seven (37) and span it over twenty-two (22) years of using Quicken for two small businesses and my personal finances, and you realize what an accounting disaster this is. None of the accounts are accurate, and I should not enter new transactions because no balance is correct anyway and so everything I do is blind. I reported this to Quicken via automated error reporting after Mobile Sync failed, and then again two days ago via Quicken Support. Both contacts included my email address and cell phone number and an explicit request to contact me immediately. My experience here is that Quicken is completely disingenuous when they claim in their periodic emails "We are committed to continually improving your everyday experience with Quicken so that you can effortlessly take control of your finances." I can't believe I am paying Quicken to treat me this way.
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