No transactions showing on mobile device. !

Mobile app shows active accounts and updates balances. Individual transactions initiated from Windows desktop are not showing.


Computer was refreshed and synced before I left town. I need access to my transactions! Can anybody help?

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited December 2018
    Hey Terry Murphy,

    Sorry, you're experiencing this difficulty.

    Just to clarify, you are able to see the account and the balance on the mobile app?

    What happens if you click on the account?  Is it completely blank?

    I would try signing onto the Web version at https://app.quicken.com/ this syncs the same way the mobile version does.

    Can you tell me if the website displays the transactions?

    -Quicken Tyka
    ~~~***~~~
  • Terry Murphy Murphy
    Terry Murphy Murphy Member ✭✭
    edited December 2018
    Yes I can see the account and it shows that it's active when clicking on it nothing is there
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited January 2019
    Hello Terry,

    Thank you for clarifying and I apologize for the delay in responding.

    I would start by going to the desktop version and resetting the cloud.

    Go to Edit > Preferences > Quicken ID, Mobile & Alerts.

    image

    Then click on the blue link to reset the cloud.

    Once this is complete, I would try signing into the mobile app and see if that takes care of it.

    -Quicken Tyka
    ~~~***~~~
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