Back up Errors - Backing up with Dropbox

Every time I back up my Quicken file in the last 2 weeks I get these errors - Quicken can not open the data file because it is in use by other application. Please close that application and try again. I then click OK and the following pops up. Unable to reload current file after copy. I click OK and it closes. How can I stop this.  I don't think it's backing up.  I see a file in dropbox but Quicken says I have not backed up since a previous date.

Comments

  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    edited January 7
    Where is your Quicken data file stored?
    Quicken 2017 H&B - Windows 10
  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 9

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


  • Tara PaulsenTara Paulsen Member
    edited January 7

    Where is your Quicken data file stored?

    Dropbox. I've been storing it there for a year and this problem just started.
  • Tara PaulsenTara Paulsen Member
    edited January 7
    UKR said:

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


    Why would it just start being an issue now though?
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited January 7
    UKR said:

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


    Gremlins
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Tom YoungTom Young SuperUser ✭✭✭✭✭
    edited January 7
    UKR said:

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


    The Government Shutdown
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    edited January 7
    UKR said:

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


    Everybody gets lucky sometimes. Your year of luck has expired.
    Quicken user since version 2 for DOS.
    Now using QWin Premier subscription version on Win7 Pro x64.
  • SimonSezSoSimonSezSo Member ✭✭
    edited January 8
    UKR said:

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


    Tara Paulsen, I think when your Quicken data file gets corrupted, it doesn't show any symptoms until there is another process, or event, that triggers it.  That is maybe why updates cause issues for some users.  They think the update corrupted their file, when it actually was already corrupted and the update simply flushed it out.  That is my educated guess.
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 9
    UKR said:

    When you start a
    manual backup process from within Quicken, one of the first things that happens
    is: Quicken closes the data file to ensure that all updates have been written.
    A split second later it opens the file again to start the Backup process.

    A third party cloud
    backup product like Dropbox, Carbonite, One Drive, etc. or a NAS backup server
    will use that "file close" command as the trigger to start its own
    backup process ... and that gets in the way of Quicken trying to reopen the file
    for backup ... error "file in use" ...

    If you are using any
    of these cloud backup products you need to configure them so as NOT to backup
    your current Quicken data file. Make it use either the Automatic Backup file or
    the Manual Backup file.

     

    Using Carbonite, OneDrive, Dropbox, etc. as the Backup
    process

    (For this
    discussion, Carbonite is assumed to be the backup product in effect. Replace
    "Carbonite" with the name of your backup tool.

    It is also assumed that your Quicken data file is stored in the default (and
    recommended) location

    C:\Users\_your_username_here_\Documents\Quicken)

    IMHO, you should
    keep Carbonite (or any other third party backup product which you use) away
    from your live Quicken data file. It will interfere with some Quicken
    operations, especially Manual Backup.

    Instead, configure
    Carbonite to backup either of these files:

    - The backup file created by Quicken Automatic Backup

    Or

    - The backup file created by Quicken Manual Backup as you close Quicken.

    Backup settings in
    Quicken are stored in Edit / Preferences / Backup.

    If you choose the
    Automatic Backup file as Carbonite candidate (or even if you don't), activate
    this process and set it to execute every "1" times Quicken closes.
    The Automatic Backup file always goes to a \Backup folder that's part of the
    folder which contains your current Quicken data file, usually
    \Documents\Quicken\Backup

    If you choose the
    Manual Backup file as Carbonite candidate, create a separate


    \Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
    every "1" times Quicken closes. Select the "Add date stamp to
    file name option" so you get multiple backups and not just one that is
    overwritten every time.

    For a belts and
    suspenders approach:

    Automatic Backups go
    to Carbonite, Manual Backups go to a USB stick or external hard drive.

    One can never have
    enough backups of your Quicken data file. BTDTGTS!

     

    Note: It's been
    brought to my attention that some versions of Quicken may not start the backup
    process upon close if you close Quicken by any command other than clicking the
    (used to be red) "X".


    Bottom line is that this setup is not supported and has been found to lead to corruption of the data file. You should never use your live data file directly from any cloud storage... only use the cloud for storage of Quicken data files.

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

    If you find this reply helpful, please be sure to click "Like", so others will know, thanks.

    (Canadian  user since '92, STILL using QM2007)

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