RESOLVED 12/19/18: Previously cleared transactions appearing as "new" in Quicken for Windows 2019.

Quicken KathrynQuicken Kathryn Administrator ✭✭✭✭
edited January 15 in Alerts

We're currently investigating an issue that is causing previously cleared transactions to appear as new in Compare to Register.  


Additionally, these previously accepted transactions no longer have manually adjusted payees/categories/memos associated with them. The transactions appear as if they were new transactions and were never in the register previously.



We're working as quickly as possible to resolve this issue--to be notified when this issue is resolved, please "follow" this announcement.
Quicken Kathryn
Community Administrator

Comments

  • Quicken KathrynQuicken Kathryn Administrator ✭✭✭✭
    edited April 4
    Update 12/21/18: We are now tracking two separate issues: one where cleared transactions appear as new in the Compare to Register window, and another that causes reconciled transactions (in some cases, very old transactions) to appear as new in Compare to Register.

    The first issue should be resolved with the latest patch release of Quicken 2019, 17.15--you can download the patch here: https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription...

    We are still investigating the second issue, and will notify users here when we have more information on the root cause and resolution.

    In the meantime, we recommend that any user experiencing these issues sync accounts manually to prevent further issues.

    Thank you for your patience,
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    edited January 11
    RESOLVED 01/10/19

    The second issue causing reconciled transactions to appear as new is resolved with the latest patch release of Quicken 2019, R17.6.  If you have not yet installed the 17.6 release, the Mondo Patch is available to download here: https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription...

    Thank you!
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