Currency Setting On Existing Account (Not conversion)
I am using Quicken Canadian Version R15.24 for Windows. After using this for many months with no issues, inexplicably, the transactions could not be downloaded. I kept getting an error message indicating that Quicken could not connect to my accounts. So, I performed the one step update, entered my vault password and the connection appeared to be restored. All of the account balances were out of whack and so I went through the process of downloading transactions to each account to see if that would fix things. For the most part, it did, except suddenly, my savings account had “US” beside it in my account list. I could not go into the account and edit it to make it CDN dollars as that option was grayed out. Now, when I have transactions in that account, Quicken is converting the money to US. Attempts to fix this using Quicken support documents have failed as the steps do not work in the Canadian version. I am hoping this is a simple fix? Do I have to delete the account (and all of its history :-( )and then add the account back in and download all of the transactions? I’m not trying to convert any currency. I just need my account to appear as CDN. Most of the help articles I find when I enter ‘currency settings’ are concerned with actually converting multiple types of currency accounts.
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I have had the same problem too in the past.
In regards to your savings account showing US$ that is because there probably hasn't been a recent transaction to your savings account.
Transfer $.01 (one cent) from checking or any other account to your savings account. Next business day, do a one step update and see if it fixes the problem.
Worked for me and others
The "fix" that John suggested will restore the correct currency setting until such time that you don't have transaction for an extended period of time. Now that Quicken has isolated the cause of the issue, I am hoping that we will have a more permanent fix in the near future.
Remember that computers are STUPID devices that only recognize the difference between a zero and a one and therefore the old saying... Garbage In; Garbage Out ... still is valid.
In the older days of Internet operations the term HANDSHAKE was used, now the LINK is more often used.
Just like what you do when you meet a new interesting person... you shake hands.
Your computer, i.e. computer program must KNOW what to LINK to and therefore you must assure that your Quicken account is PROPERLY LINKED to your BANK account.
You do so via ACCOUNT LIST (under TOOLS) then select EDIT on the offending account and check the ONLINE SERVICES tab.
The alternate route is HELP -> Quicken Support and then take your pick of what's offered.
Which financial institution?
Can you download the QFX file using Web Connect? If so, you can open the QFX file in a text editor and check whether the <CURDEF> is set to CAD or USD. If it is USD, then that is what is causing your problem. And that would be a bank problem, not a Quicken problem. It doesn't happen often, but sometimes the banks put the wrong <CURDEF> setting in the QFX file.
There seems to be two separate issues being discussed in this thread:
I have only noticed the issue since the last update to the Quicken software. It may be coincidence but...
Thanks for the suggestion. I will try the text editor option.
Before I create a new account I will try to do a download from Quicken (one-step?).
Edit: It won't download any transactions for the Line of Credit account. Is there a way to force just that account to download?
Edit: Found out where to download just this account. It will not find the Line of Credit Account at TD Canada Trust and if I download the TD Canada Trust Line of Credit account to Quicken, it won't give me the option of using the Quicken Line of Credit account to download into.
The account on both ends has not changed for years. Will probably end the original account in Quicken and create a new one as of 01/01/2018 with the download from the bank.
Am I correct in assuming that you normally download transactions using One-Step-Update? If that is a correct assumption, try updating the problem account by clicking on the lightening bolt Update Now from the Gear icon menu when you are in the problem account's register. Do this twice in succession. This initiates a different download process than OSU. What happens when you do this? Also, how many days has it been since the last transaction was posted to the problem account? Are there any transactions that have been posted to the account (at the bank), but have not downloaded into Quicken yet? How old are those transactions? If you download a QFX file from the CU and open it in a text editor, can you see the most recent transactions (which have been posted to the CU account, but are not appearing in Quicken)?
Here are my accounts before:
Then the random switch to USD:
Here are the Account Details with Account Currency changed to USD and of course greyed out and unchangeable:
Here is my version information:
Does this look like what everyone else is experiencing?
This is extremely annoying!
I had carefully saved backups after every change and now am doing any updates by downloading a .qfx file from the bank and then selecting File|File Import| and selecting Web Connect (.QFX) file
So far this seems to be working, and seems a bit easier than the complex work around described above.
Mike C
Victoria
In my experience, the currency setting switching issue only occurs when there have been no transactions in an account for more than 90 days, which is the download history term for RBC. What strikes me as odd about your comment is that when I try to download a QFX from RBC's online banking website, it simply pops up a message saying no transactions to download (if there are no transactions to download). I never get a QFX file with no/null transactions.
Thus, my question to you is, are you actually experiencing the currency setting switching issue when transactions are downloaded for the account affected by currency setting switch? That would be inconsistent with my experience. Normally, you can get the currency setting (temporarily) reset by simply initiating a transaction with the affected account and downloading that transaction. For example, transfer $0.01 into the affected account and download that transaction and the currency setting with revert back.
If you are saying that you can actually download a transaction into the affected account using OSU and that doesn't (temporarily) fix the currency setting, that is inconsistent with my experience and what others have reported and documented. In which case, we might want to get Quicken to have a look at your log files.
Firstly, it is important to understand that there is normally a delay between a transaction pending, posting, and available for download. For example, if you made a credit card purchase on a Saturday, that transaction wouldn't download by OSU until Tuesday, but would be available by QFX download (Web Connect) on Monday. This is because the bank would convert the pending transaction to posted on Monday and then the Intuit Aggregation server (which is used by OSU) wouldn't pick up the transaction until it logged into RBC sometime Monday night, making it available to OSU early on Tuesday.
If you can't accept the delay involved with OSU, you can force the Intuit Aggregation server to do a real time login by using the Lightening Bolt Update Now from Gear Icon in the upper right hand corner of the respective register in Quicken. You seem to have been resorting to a de-activate/reactivate cycle because you think OSU isn't working, but it is really normal operation for that process. The work around is using the lightenting bolt update now... or simply waiting until Tuesday. Note: OSU will, normally, only download new transaction on Tuesday through Saturday; if you do OSU daily, you won't normally see new transaction on Sundays and Mondays. There are some exceptions to this... but I risk getting into too much detail here.
N.B. Quicken's top tier tech support has changed there protocol for dealing with issues with OSU. They now recommend avoiding the Reset Accounts and avoiding de-activate/reactivate unless absolutely necessary. I suspect, in your case, you thought it was broken, but it was just normal delay.
I have many accounts with RBC spread across a couple of client numbers. I download using OSU everyday and, barring a few exceptions, have no issues. I strongly expect that you were jumping the gun, thinking OSU was broken because you could get the transaction with Web Connect that didn't come down with OSU. It wasn't broken. Just delayed.
Happy to help you further to work through these issues.
I think your OSU / Web Connect confusion is contributing to your currency switching. We might have walk you through a CC Reset.
Mike C
Re the refresh and deactivate/activate processes, it's curious that the agent I spoke with didn't hesitate to walk me through them as a means of correcting the currency issue. I guess the top tier guys have yet to promote the new protocol to front liners.
Also, while I appreciate the currency switch issue is likely a separate problem in my situation, it does seem triggered all of a sudden by use of OSU. I'm now hesitant to use the traditional OSU button because until the currency fix is employed, there's a chance my data gets messed up. It seems the "safest" approach is to just push the QFX file as it keeps things stable.
Question: Going into the individual register and using the lightning symbol update, doesn't that still attempt to update all bank accounts associated with the same Client Card number? Isn't OSU doing the same thing (apart from the investment quotes retrieval)?
Thanks
A key difference between OSU and the lightening bolt update now command is that OSU fetches transactions that are already on the Intuit aggregation server; whereas the Update Now approach triggers the aggregation to login to your bank account (at that very moment) and get the most recent transactions from your bank's website. Thus, the Update Now can obtain transactions, normally, one day earlier than OSU. There are some caveats to this, but, suffice to say, Update Now triggers the aggregation server to, right then and there, go get transaction from your bank, whereas, with OSU, the aggregation server just feeds you whatever transactions it found last time it logged into the bank, which is typically the night prior.
Using Update Now can also resolve some of the CC-XXX errors. I bank with RBC and BMO and, from time to time, there are hiccups with OSU with each of them. In most cases, I can resole those CC-xxx errors by doing a lightening bolt update now (when OSU throws an error code).
Also, Update Now only does one banking client number and no quotes, etc. OSU does all client numbers at all banks and all quotes. In the US version OSU can do more.
As for the currency setting switching issue, I'm going to attempt to get Quicken PD to review this thread. There is a possibility that they will reach out to you for log files via the email account you used to sign up for GetSat.