Manual match transaction warning for same amount
When I am manually matching a downloaded transaction that comes in 2-5 days after I entered the transaction in Quicken, it warns me: "These transactions have different amounts. Do you really want to match them to each other? The resulting amount will be xxx" and gives me a choice to Cancel or Match. The transaction is for the same payee and the exact same amount. I am constantly clicking Match. This has been as a result of the recent upgrade to v5.9.2. The logic is off here.
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if you are getting this message, this means that you have the same amount showing up in a different account.
For example, if you have a payment of 100.00 for one payee and then there was a payment for the same payee, it will try to match.
I understand your frustration that this is happening multiple times.
Respectfully,
~ Quicken Harold.
Community Moderator
What has become a "nuisance" for me is when I drag the downloaded transaction on top of the previously entered transaction, it gives me that warning as I stated above. The amount IS EXACTLY THE SAME, but the warning says the amount is different. The warning has never happened when the amounts were the same. This is the 3rd time I have encountered this since the new release of Quicken 2019 and it does not happen during every update.
Just letting you guys know that I've only had about 2-3 unmatched transactions where payee and amount are exactly the same, but the warning says there are not. Next time it happens I will send take screenshots.
Cheers!
Manny
I had entered a transaction manually in an account and when I updated my accounts the downloaded transaction did not match the manual transaction even though data in all fields is the same: Date, Payee, Category, Tag and Payment.
When I drag the downloaded transaction over the manually entered one I get a dialog box stating that the amounts are different, do I really want to do this? and that the resulting amount will be $XX.XX which is the same amount currently in the Payment field.
I have included a screenshot...
Mark
Does this happen every time or just sometimes? When it happens, is it a regular manual transaction or is it based on a scheduled transaction? Scheduled transactions, once marked as paid, should work like any regular transaction but one never knows. I'll write up the ticket but if any of you can think of distinguishing features about the transactions that cause the message to pop up erroneously, it would definitely help us diagnose the issue.
In both cases:
- A downloaded transaction that should have matched a not-yet-paid scheduled transaction did not match. I. e, this is a routine transaction, the amount is the same, and has always matched in the past.
- I manually drag one of the should-have-matched transactions on top of the other to match and I get the "different amounts" dialog.
I cannot say it happens all the time. I remember two instances, one of which I just said "huh" and let it match as I was in a hurry.
The second time I submitted a bug report via Report a Problem dialog on Dec 28th around 10AM EST. In this instance, the scheduled transaction was a Verizon bill where the amount was auto-updated by the Bills & Income feature. Perhaps Bills & Income is a factor.
One more note:
The second time I encountered the "different amounts" dialog, I left the transactions unmatched.
Then I quit and re-launched Quicken.
Then I tried dragging one transaction on the other, and this time they were manually matched without the "different amounts" dialog.
(end of memory dump
macOS Mojave 10.14.6
I did examine the Inspector windows of each of the transactions before I completed the manual match and didn't notice anything unusual (the amounts were exactly the same). Normally I'd suspect a rounding error but I'm sure the bank data is only two decimal places.
Then, after clicking on Match, the resultant transaction contains an Uncategorized split row of $0:
and when I click on the "minus" button to remove this split row, I get this error:
In this case, I marked the checking account entry paid and changed the amount to be $751.93. The Target account also updated the payment transaction to $751.93. The downloaded Target transaction did not match the manual transaction in the Target register. When I dragged the dowloaded transaction over the manual transaction, it popped up the "Match these transactions" warning but the amounts were exactly the same (see attached screenshot). When I clicked "Match" on the "Match these transactions?" pop-up, it created a split transaction for the amount to the category "Transfer:[Checking]" and with amount and the second transaction with a category of "Uncategorized" and the amount of 0.00. This occurred in both the checking entry and the linked Target account entry. When I deleted the uncategorized zero transaction in the splits section, it popped up another error warning: "Are you sure you want to delete this split row? Deleting the split row will adjust the total amount of this transaction?" I clicked on the button "Delete and Adjust Total" which deleted the split transaction and did not impact any balance.
I have been doing this for years with Qucken Mac. It never did any of the above. It always matched the transaction. I have attached screenshots.
Hopefully this helps you guys out!
Cheers!
Manny
You might have to Un-Do an action before quitting Quicken so you can perform the manual match from the beginning after re-launching.
As I posted above, I only had a simple manual mis-match, but the re-launch cleared the problem.
macOS Mojave 10.14.6