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Quicken 2000 UK - Can't register and still can't restore backup

Well we are a few month on since I posted last. 
So I turns out that is was Quicken 2000 that I was trying to get started on the clients computer.
His XP machine motherboard died. I rebuilt his machine but his hard drive then collapsed after. I had to reformat this computer and start again.  
I found a set of original files and managed once I installed the software with the CD to copy the original folder over the top and it put his password back on like nothing happened.

However there has been another set of problems since this.
  1. The original file only contained his accounts up to 2006, the last file on record was the 17th of October 2016. We found his original backup files in a folder on his computer in his Documents. When I try to restore then it says that there is 39 paths and it is impossible to restore it. Its on Windows Xp C:Documents and Settings, (user), Documents, Finance, Backup. However if you try to move the Backup folder to anywhere else it says it can't restore the files because the files are corrupted. So I have no idea how to solve this to get his original data loaded.
  2. The next problem is the software keeps saying to register it and it will run out after so many times. The computer is not connected to the net. We have his original customer number so we selected Telephone and put it in which the system says is invalid and will not take it. The suggestions on how to bypass the registration process do not work on his computer. So I have no idea how to solve this. The system ran out of times and now refuses to load any of his files at all.  - is there an admin customer code we could use to get his software up and running? I have a scanned copy of his original invoice for his 2000 software which may still be on record proving that his software is all paid for. 
In the mean time I am going to uninstall his software and reload it fresh and see if I can get it to load it with his other files instead. 

Thank you for your help in advance 
Jenny

Comments

  • ps56kps56k SuperUser ✭✭✭✭✭
    edited December 2018
    wow - lots of issues... a little hard to follow.
    Please clarify when mentioning "copy" or "restore" -
    if you are referring to the XP File commands, or the Quicken File Menu commands.

    Also - when mentioning "files" - vs "folders" -
    do you mean the Quicken QDF type files, or copying something else.

    Would think the steps would be .....
    - RE-create the XP system
    - RE-install the Quicken program from the orig media
    - open the Quicken program - and see if it works - create new test file
    - open the users Quicken file - and see if it works... which I think you were able to do
     
    - find the other "backup" Quicken files.... as shown below - (these are from current 2018 Quicken)

    - it is a collection of several related files - ALL need to be together.... you should be able to see the actual names in your "test" Quicken file folder - or the users Quicken file folder that works.
    (BTW - when we say Quicken "file" - it is the logical collection of these several files listed)



    Quicken 2020 Deluxe - Subscription - Windows 10
  • UKRUKR SuperUser ✭✭✭✭✭
    edited December 2018
    I'm assuming that you are using the US version of Quicken and not any of the then available international versions ...

    1) Bypass registration (Quicken for Windows 2014 and
    older)

    If all else fails
    and you get stuck on a Registration window, you can try the following to bypass
    registration:

    Start or restart
    Quicken. Do not start a One Step Update or any other download
    activity.

    Press and hold and keep holding both the left CTRL and Shift keys while you
    click Tools and then One Step Update. When the message “You will no longer be
    prompted for registration” appears, click OK.

    2) If that doesn't work ...
    How about taking the first step in the following instructions and upgrading Quicken to version 2004. That should get you out of the "must register" hole. The free version 2004 does not require registration.

    http://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken

    At some point in time, before the current system is about to break again, you need to consider performing the remaining steps of the above conversion process, to get to at least version 2010 (also available for free without registration) which will run on Windows 10 and allow you to purchase and install the most recent version of Quicken and convert your data file(s).
  • Unknown Member
    edited January 2019
    Hello Thank you both for your replies.
    We are based in the Uk and are using a UK version as far as I am aware.

    I have asked my client to upgrade and move away from the old 2000 series but he refuses. He likes to have his "Own" version which he is used too. So I am having to work what I have which is why I was trying to see if there was an admin customer number we could use to register the product since his isn't now valid. 

    We can press the Shift and Ctrl keys and Tools or Online or Help (I can't remember which is there) but there isn't a One Step Update Button. So I am not sure how to bypass the registration without it.

    When I first posted we literally only had the QDF files. There was no other files to choose from. It said that the files couldn't be restored as the data was corrupted and gave us an error notepad thing saying a header was missing.

    Then the client remembered that he used to save the files somewhere else. In his Documents/Finance folder. I found a backup folder in there for Quicken with all the files listed on your attachment. Mainly .QEL  .QPH  .QTX files were found with the QDF file. So I tried to restore it from the Documents/Finance/Backup folder where it says something about the path being too long.

    So I moved the Documents/Finance/Backup folder to his backup drive meaning it was just D:Backup. However the restore says that the files are corrupt because of a missing header. 

    I will see if I can get the software rebooted again and then try and get it going with the instructions above. Thank you
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited December 2018
    UKR said:

    I'm assuming that you are using the US version of Quicken and not any of the then available international versions ...

    1) Bypass registration (Quicken for Windows 2014 and
    older)

    If all else fails
    and you get stuck on a Registration window, you can try the following to bypass
    registration:

    Start or restart
    Quicken. Do not start a One Step Update or any other download
    activity.

    Press and hold and keep holding both the left CTRL and Shift keys while you
    click Tools and then One Step Update. When the message “You will no longer be
    prompted for registration” appears, click OK.

    2) If that doesn't work ...
    How about taking the first step in the following instructions and upgrading Quicken to version 2004. That should get you out of the "must register" hole. The free version 2004 does not require registration.

    http://www.quicken.com/support/how-and-when-use-intermediate-version-convert-older-versions-quicken

    At some point in time, before the current system is about to break again, you need to consider performing the remaining steps of the above conversion process, to get to at least version 2010 (also available for free without registration) which will run on Windows 10 and allow you to purchase and install the most recent version of Quicken and convert your data file(s).
    Actually, QW2013 is available for free on that page.

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • Unknown Member
    edited January 2019

    Hello Thank you both for your replies.
    We are based in the Uk and are using a UK version as far as I am aware.

    I have asked my client to upgrade and move away from the old 2000 series but he refuses. He likes to have his "Own" version which he is used too. So I am having to work what I have which is why I was trying to see if there was an admin customer number we could use to register the product since his isn't now valid. 

    We can press the Shift and Ctrl keys and Tools or Online or Help (I can't remember which is there) but there isn't a One Step Update Button. So I am not sure how to bypass the registration without it.

    When I first posted we literally only had the QDF files. There was no other files to choose from. It said that the files couldn't be restored as the data was corrupted and gave us an error notepad thing saying a header was missing.

    Then the client remembered that he used to save the files somewhere else. In his Documents/Finance folder. I found a backup folder in there for Quicken with all the files listed on your attachment. Mainly .QEL  .QPH  .QTX files were found with the QDF file. So I tried to restore it from the Documents/Finance/Backup folder where it says something about the path being too long.

    So I moved the Documents/Finance/Backup folder to his backup drive meaning it was just D:Backup. However the restore says that the files are corrupt because of a missing header. 

    I will see if I can get the software rebooted again and then try and get it going with the instructions above. Thank you

    Don't think you understand the problem.
  • Unknown Member
    edited January 2019

    Hello Thank you both for your replies.
    We are based in the Uk and are using a UK version as far as I am aware.

    I have asked my client to upgrade and move away from the old 2000 series but he refuses. He likes to have his "Own" version which he is used too. So I am having to work what I have which is why I was trying to see if there was an admin customer number we could use to register the product since his isn't now valid. 

    We can press the Shift and Ctrl keys and Tools or Online or Help (I can't remember which is there) but there isn't a One Step Update Button. So I am not sure how to bypass the registration without it.

    When I first posted we literally only had the QDF files. There was no other files to choose from. It said that the files couldn't be restored as the data was corrupted and gave us an error notepad thing saying a header was missing.

    Then the client remembered that he used to save the files somewhere else. In his Documents/Finance folder. I found a backup folder in there for Quicken with all the files listed on your attachment. Mainly .QEL  .QPH  .QTX files were found with the QDF file. So I tried to restore it from the Documents/Finance/Backup folder where it says something about the path being too long.

    So I moved the Documents/Finance/Backup folder to his backup drive meaning it was just D:Backup. However the restore says that the files are corrupt because of a missing header. 

    I will see if I can get the software rebooted again and then try and get it going with the instructions above. Thank you

    I don't understand the problem which is why I am posting. 
    Do you have a solution?
    All the files are there it just doesn't load them.
  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 2019
    Well, nobody has spoken up with a solution since you posted some 4 weeks ago.
    I have the feeling that you're dead in the water with that old, unsupported UK version of yours. The registration system has been retired many years ago.

    The only thing you can try is to download and install Quicken US 2004 and see if it will convert your data file ... it may, it may not ... the link is in my original response (above).
    If it works, continue on to the free Q 2013 US.
    If it doesn't: Purchase and install the Canadian version of Q 2018/19 ("subscription version") because it's closer to the UK Tax system than the US version is. Start with a new Quicken data file as of 12/31/2018.

    Isn't there any "Quicken-like" software available from other vendors, specifically written for the UK (and/or EU) market, with all the bells and whistles you might want?

    Scratch the above. I just reread your prior posts. If your client refuses to upgrade to a newer version of Quicken, for free, there's nothing you can do. You're just wasting your time.
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019
    You may want to point out that since there was so much trouble recovering his computer he may not be able to recover and reinstall in the future and that he may want to try to update to a version that is at least on the path to support, e.g. QW2004-US or QW2013-US both of which are free at the link UKR provided above. Also consider that an eventual forced update to Windows may render his QW2000 incompatible again.

    So in case you succeed in convincing the user, here is some info on how to get there:
    https://getsatisfaction.com/quickencommunity/topics/information-for-uk-users-stuck-on-quicken-2000-n...

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • ps56kps56k SuperUser ✭✭✭✭✭
    edited January 2019
    My general view of my personal computers and the software I use -

    If it is important enough to me - like Quicken - then I will stay semi-current, pay the cost, and reap the rewards of having the use of the software.  For the OS, I've been forced from Win95 up and beyond due to the Quicken installer being coded to not install on older unsupported OS systems.

    SO - for Qucken - where I totally depend upon the daily downloading of investment quotes & other financial transactions, I paid the cost of previous 3-year upgrades, and now will pay the yearly subscription.  And for my MS Windows - I have upgraded from XP to Win10 when it was being pushed in the last couple of years.... skipped Win 8 -

    In my mind if a person is depending upon Quicken for their financial recording keeping,
    and using a computer system that is not current and totally updated, and also backed up in a very specific manner - they are being foolish - and personally I would walk away vs more shovel digging
    Quicken 2020 Deluxe - Subscription - Windows 10
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