Home Quicken for Windows Download, Add/Update Accounts (Windows)

TD US Credit Card support completely removed from Quicken...

2

Comments

  • John WolfsonJohn Wolfson Member
    edited December 2018
    GlennD said:

    I found a recent copy of the FIDIR.TXT file on my computer (updated yesterday at 12:33am), and the FID entry 15042 does not exist in the file whatsoever.  It seems one side dropped the ball.

    Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.

    Harold, I was told by TD Card Services (the entity that used to be the Quicken option) NOT to use TD Bank as they are not the same entity.  This should be something that Quicken would want to resolve for its users rather than continually trying to push us back to TD.
  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    edited December 2018
    GlennD said:

    I found a recent copy of the FIDIR.TXT file on my computer (updated yesterday at 12:33am), and the FID entry 15042 does not exist in the file whatsoever.  It seems one side dropped the ball.

    Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.

    Hello John. Appreciate your comment.

    This is the reason why we have the Report a Problem system. This sends any information that you have regarding updates to the banks that we might not have so that our development team can work with the banks.

    We apologize for the inconvenience that this has caused.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • GlennDGlennD Member ✭✭
    edited December 2018
    GlennD said:

    I found a recent copy of the FIDIR.TXT file on my computer (updated yesterday at 12:33am), and the FID entry 15042 does not exist in the file whatsoever.  It seems one side dropped the ball.

    Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.

    Quicken Harold, I was not intending on updating the fidir.txt file; I have been updating the actual QFX file that I downloaded from TD Credit Card.

    As far as Report a Problem, I have Quicken 2017 so that does not appear to be an option for me in the software.
  • GlennDGlennD Member ✭✭
    edited December 2018
    I have submitted a case number with Quicken Support regarding this, and I referenced this particular thread for context. Case number # 02353636.
  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    edited December 2018
    GlennD said:

    I have submitted a case number with Quicken Support regarding this, and I referenced this particular thread for context. Case number # 02353636.

    Thank you for the information, Glenn.

    We look forward to assisting you on Monday, per the notes provided.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • Rob TaftRob Taft Member ✭✭
    edited December 2018
    GlennD said:

    I have submitted a case number with Quicken Support regarding this, and I referenced this particular thread for context. Case number # 02353636.

    Good luck...I just sent my 3rd.  I'll get the same answer.  Both sides are still pointing the finger at the other.  I'm tempted to drop both of them.
  • Rob TaftRob Taft Member ✭✭
    edited January 2019
    @Quicken Harold  It's been 3 weeks, do we have an official answer as to what happened?  There isn't even an alert from Quicken Support about this.  
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited December 2018
    GlennD said:

    I found a recent copy of the FIDIR.TXT file on my computer (updated yesterday at 12:33am), and the FID entry 15042 does not exist in the file whatsoever.  It seems one side dropped the ball.

    Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.

    The work-around is not about updating the fidir.txt file. It is by editing the QFX file with a currently supported INTU.BID each time it is downloaded.

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • GlennDGlennD Member ✭✭
    edited December 2018
    GlennD said:

    I found a recent copy of the FIDIR.TXT file on my computer (updated yesterday at 12:33am), and the FID entry 15042 does not exist in the file whatsoever.  It seems one side dropped the ball.

    Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.

    smayer97, correct with your response.  I only made mention of the fidir.txt file (since someone else had mentioned it earlier) to help establish the issue is because the particular entry for TD Card Services is missing from that file... for whatever reason.
  • steebadeebsteebadeeb Member ✭✭
    edited January 2019
    So it's been more than 2 months since I have been able to download from TD cardservices. It has also disappeared from my Quicken file completely on it's own. My workaround is this, after 2 attempts from TD online customer services going nowhere with canned answers. I have given up their lame credit card and use another with similar cashback options. I don't have the time or energy to wait for this low end bank to fix their stuff. Bye bye TD card! 
  • Unknown Member
    edited December 2018

    Still not working DEC 29 . I was going to update my Quicken Software but now will look for another option...    Any suggestions?

    It doesn't help. Are you able to escalate the request on the Quicken side?
  • Unknown Member
    edited December 2018
    GlennD said:

    I found a recent copy of the FIDIR.TXT file on my computer (updated yesterday at 12:33am), and the FID entry 15042 does not exist in the file whatsoever.  It seems one side dropped the ball.

    Someone did post a workaround on manually updating the QFX file and replace the FID and INTU.BID values to a "valid" number... but that will get old really quick.

    Quicken Harold, you have noticed that many people are trying to find a workaround for an item that someone affiliated with Quicken would be better suited to address. Is there anything you are empowered to do to escalate this issue at Quicken? Clearly, Quicken and TD CREDIT CARD are not talking and are not responding to the MANY requests that have come forward. Please help us escalate this within channels that may actually address the issue.
  • Unknown Member
    edited January 2019
    I have gotten no where with TD Bank.  I always get the same answer "we cannot assist with Quicken."  Quicken customer service keeps tell me that it is TD Bank's fault.  I am frustrated most of all that the issue doesn't even seem to be on Quicken's radar to address.  Surely they have folks who reach out to financial institution IT teams..  Surely they are able to talk to people that us common folks can't connect with.  It would just nice to know that it is being worked on.  Happy New Year.  My new year's resolution ought to be to investigate other financial management software.  
  • GlennDGlennD Member ✭✭
    edited January 2019
    I got the same canned response from TD today.  ::sigh::

    @Quicken Harold, what is the status of the ticket I submitted with online support?
  • Unknown Member
    edited January 2019
    This reply was created from a merged topic originally titled Can't download .qfx transactions from TD Ameritrade Client Rewards Credit Card - ....


    The error message reads: Quicken is unable to update this account because Web Connect support for your financial institution has been either temporarily, or permanently discontinued [CC-885].  I've called TD Client Rewards Card and Quicken.  TD has acknowledged once that the error is on their end but this problem started about a month ago and no correction has been made yet.  Any other solutions or can Quicken intervene somehow?  Manual data entry is the only solution I have so far.
  • Unknown Member
    edited January 2019
    Good Luck,  TD bank is not taking any responsibility and I will be closing my account,  here is the body of my message for service help and TD Credits reply;
      Message:Unable to download transactions to QUICKEN TDCARDSERVICES is no longer an option in QUICKEN File downloads from TDCREDIT website will not import into quicken . in either format. .QIF or .QFX not very convenient....I am a decades long quicken user . Please advise if this will be resolved or if I need to change my account. Respectfully. Mark O'Malley
    Status:Completed
    Memo:Unfortunately, we are unable to assist with help for Quicken/QuickBooks - finance programs
  • steebadeebsteebadeeb Member ✭✭
    edited January 2019

    Good Luck,  TD bank is not taking any responsibility and I will be closing my account,  here is the body of my message for service help and TD Credits reply;
      Message:Unable to download transactions to QUICKEN TDCARDSERVICES is no longer an option in QUICKEN File downloads from TDCREDIT website will not import into quicken . in either format. .QIF or .QFX not very convenient....I am a decades long quicken user . Please advise if this will be resolved or if I need to change my account. Respectfully. Mark O'Malley
    Status:Completed
    Memo:Unfortunately, we are unable to assist with help for Quicken/QuickBooks - finance programs

    I gave mine the boot already. TD Bank is apparently a small player in the digital age.  Same canned response too. 
  • Unknown Member
    edited January 2019
    Well I got through to someone at TD today.  At least they acknowledge "that many of their customers were experiencing the issue and that they are actively working to resolve it."  Might be a lot of hot air but it is more than I have gotten in the past.  He also said that they hope to have it resolved in the next week or so.  I won't hold my breath... but I will hang on to my TD card for now and certainly will call them back next week.  This was through 877-284-4037 and then I asked to be transferred to speak to someone about tdcardservices.com website.  

  • Unknown Member
    edited January 2019
    I don't mean to sound too pessimistic or grumpy, but I got to a dedicated tdcardservices.com customer service rep in the early part of December and got the same message that you received then and again 2 weeks later when I called back to check on an update.  In my conversations with TD, they acknowledged the problem was on their end, not Quicken's, but they had no estimate for an expected date of resolution.  They suggested that I just keep trying to download my credit card transactions and see if it is successful.  Yikes.
  • Unknown Member
    edited January 2019
    Probably more realistic than pessimistic.  

  • Rob TaftRob Taft Member ✭✭
    edited January 2019

    Well I got through to someone at TD today.  At least they acknowledge "that many of their customers were experiencing the issue and that they are actively working to resolve it."  Might be a lot of hot air but it is more than I have gotten in the past.  He also said that they hope to have it resolved in the next week or so.  I won't hold my breath... but I will hang on to my TD card for now and certainly will call them back next week.  This was through 877-284-4037 and then I asked to be transferred to speak to someone about tdcardservices.com website.  

    yea, but were they talking about the TD Bank outage, or the TD Card Services outage?  Do they even know the Card Services one is down?
  • Unknown Member
    edited January 2019

    Good Luck,  TD bank is not taking any responsibility and I will be closing my account,  here is the body of my message for service help and TD Credits reply;
      Message:Unable to download transactions to QUICKEN TDCARDSERVICES is no longer an option in QUICKEN File downloads from TDCREDIT website will not import into quicken . in either format. .QIF or .QFX not very convenient....I am a decades long quicken user . Please advise if this will be resolved or if I need to change my account. Respectfully. Mark O'Malley
    Status:Completed
    Memo:Unfortunately, we are unable to assist with help for Quicken/QuickBooks - finance programs

    I'm right there with you. I have stopped using the card. If not resolved by the end of the month, will be closing the account.
  • Unknown Member
    edited January 2019
    GlennD said:

    I have written a 2nd "request" to TD Card Services (which I am sure will go nowhere).  I used the workaround you stated (downloaded the QFX file, open the file, and switching the FID and INTU.BID values to 17154), and then linked my TD account in Quicken to "State Farm Bank Credit Card".

    What that tells me is TD Card Services' FID/INTU.BID value - 15042 - is no longer valid for Quicken.  Assuming TD gets back to me, I will need to tell them to escalate to their web/Quicken team and fix their FID value used for their QFX download... assuming they know how to speak Quicken.


    This worked great, thanks!  I also called TD Ameritrade Client Rewards Card services and they acknowledged it is their problem and they are working on it, but it's been a month so no estimate as to when it will be resolved.  
  • Unknown Member
    edited January 2019
    I haven't been able to download transactions for my td credit card since Nov. 26,2018!!!!  It worked fine for all the months prior to that.  I do not understand that neither quicken or td has found a resolution yet!!!!  I am ready to close my account with td and discontinue using quicken after 20 years!!!!  Obviously they don't care!!!!

  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019
    Since the work-around works by editing the INTU.BID, this suggests this is NOT a technical issue but rather a registration issue between TD US and Quicken. And typically that is the bank choosing not to maintain their registration... :-\
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019

    Still not working DEC 29 . I was going to update my Quicken Software but now will look for another option...    Any suggestions?

    For those having issues with TD Bank Accounts Not Updating, go here instead:
    https://getsatisfaction.com/quickencommunity/topics/td-bank-accounts-not-updating

    (If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
    Have Questions? Check out these FAQs:COMPLETE list of Product Ideas - Quicken for Mac to VOTE on

    Object to Quicken's business model, using up 25% of your screen
    ? Add your vote here:
    Quicken should eliminate the LARGE Ad space when a subscription expires


    (
    Canadian Q user since '92, STILL using QM2007)

  • GlennDGlennD Member ✭✭
    edited January 2019
    Quicken Support, I submitted a case number over 2 weeks ago -- Case number # 02353636.  I have not heard anything back on this.  I am guessing nothing has been resolved as of yet?  Has there at least been *some* progress?
  • Mike LlewelynMike Llewelyn Member ✭✭
    edited January 2019
    This reply was created from a merged topic originally titled TD Ameritrade Client Rewards credit card.


    There have been some posts here that are closed regarding the inability to download transactions from TD North Bank credit cards.  Quicken staff posted that it is a problem with TD, not Quicken.  I just got an email from TD Card Services saying it is a Quicken problem.  This started for me on December 24th and I haven't been able to download anything now.  Totally frustrating to have Quicken and TD point fingers at each other...Anyone know what the truth is?
  • Rob TaftRob Taft Member ✭✭
    edited January 2019

    This reply was created from a merged topic originally titled TD Ameritrade Client Rewards credit card.


    There have been some posts here that are closed regarding the inability to download transactions from TD North Bank credit cards.  Quicken staff posted that it is a problem with TD, not Quicken.  I just got an email from TD Card Services saying it is a Quicken problem.  This started for me on December 24th and I haven't been able to download anything now.  Totally frustrating to have Quicken and TD point fingers at each other...Anyone know what the truth is?

    My suspicion is that it's related to the upgrade they did over at TD Bank's site.  Not long after that was completed and the TD Bank web connect was available again, the TD Bank Credit Card connection went down.  Either they screwed up and turned it off accidentally, or they are performing the same upgrade to the credit card site.  If that is the case, it took about 2-3 months for them to complete that first upgrade.
  • Mike LlewelynMike Llewelyn Member ✭✭
    Well folks....January 30th...no resolution......I will be closing TD card down...unbelievable
This discussion has been closed.