Does the transaction disappear after you do a 'One Step Update'?I was able to work around the issue by disabling 'Sync to Quicken Cloud' for the account my paycheck was deposited into.My paycheck is deposited into my checking account. I have an 'Employer Match' contribution that goes into my investment account. When I noticed a missing entry in the investment account, I go to the paycheck deposit in my checking account, open the split transaction window, and 'Enter', to return to the checking account register. This causes the transaction to reappear in my investment account.At this point, it will remain until I 'Sync to Quicken Cloud' with my checking account. Since I don't use this feature, I disabled it in 'One Step Update' to avoid having this trouble again.
Using Quicken 2017, I am experiencing this issue. I have to go back to May 2017 and reopen each paycheck twice to have the balance corrected in the investment account. I validate, with no issues. When I go to reopen my file the next day, the transactions are no longer there, and I have a negative cash balance in my 401(k).
I did the exact same thing but only after a cloud sync with the 401k provider this issue started again not matter what. So my work around was not to use the paycheck wizard but create my own paycheck transaction as an occurrence. So the problem lies with transaction downloads/cloud sync. i can pin point the date it started as after apr 15th or so. so if there was a code change around that time that will help your R&D.
Quicken has not yet updated to account for matching in Roth 401k's that have been around since 2006, which was announced in the Economic Growth and Tax Relief Reconciliation Act of 2001. I'm not blaming you personally, I'm just frustrated that Quicken knew Roth 401k's were coming for 5 years and didn't that feature in to Quicken 2006. And now it's been 18 years without a proper fix. And at least 3 years that the "non-transfer" bug has been on getsatisfaction without resolve.