can not retrieve bank information

Travis WrightTravis Wright Member
edited January 23 in
I have quicken 2016. As of 11-2018 I have not been able to download my bank info into quicken. The bank says it's a quicken problem and quicken says it's a bank problem. What's my next step to get this fixed? I have already spent hours on the phone with quicken and the bank. Frustrated!


  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    edited January 23
    Hello Travis,

    Sorry, you're experiencing this difficulty.

    We need a bit more information to be able to assist you.

    Are you using the Windows or Mac version?

    What is the name of the bank?

    Are you receiving any error codes?

    Let us know!

    -Quicken Tyka
    -Quicken Tyka
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