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Import QDF to Quicken Mac 2019

I've downloaded Quicken Premier for Mac 2019 to check out the newest features, etc.  I'm still using the Windows 2018 version for my "production" system.  The Windows version is also running on my Mac using Codeweaver's Crossover, which works very well.

Anyway, when I try to import the Windows QDF file into the Quicken-Mac application, it stalls when "Importing Investment Transactions."  After several hours, it says I'm out of memory.

I've done this lots of times before with older versions of the Quicken-Mac application.

Any ideas?
Thanks,
Jay

Comments

  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 2019
    On your Windows side ...

    1) Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and, for older versions, possibly the
    required Intuit ID to Quicken ID conversion:

    Quicken US version:

    -
    2016 ... Release R 18.4 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    -  2018 ... upgrades to 2019 when
    installing the R 14.23 patch released 10/8/2018 or any later patch

    - 2019 ... Release R 17.6 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada
    version:

    -
    2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... all users should have been upgraded to 2018 already

    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later
    patch

    - 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    Reboot Windows when
    done with the above and try Quicken again.

     

    2) Validate

    Validate your
    Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this
    exact procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    - If Quicken reports an error creating the Copy file and you are using Q 2019
    repeat the Copy process, but press and hold SHIFT and CTRL as you click File /
    File Operations / Copy. When prompted "Ignore errors that prevent file
    copy?" click "Yes".  Note:
    This may cause some data loss.

    - Open the copied file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated. If you suspect that a damaged Quotes Price History causes your
    problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

    - If that doesn't
    resolve the issue, you may have no recourse but to restore your Quicken data
    file from a Manual or Automatic Backup taken prior to the problem first
    occurring, if necessary going back to older backups until you find a file that
    does not exhibit these symptoms.

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    3) Create a new empty Quicken data file on the Mac side and start over with the conversion of the QDF file.

    4) Still looping / hanging / crashing? ... "Hello, Quicken Support?"

    Quicken Support:

    • To contact Quicken Support,
      please use this link only:

       https://www.quicken.com/support#contact-support  and select Chat or Phone support. Phone
      support is only available during posted business hours. The phone number
      can found at this website.
    • If you are eligible for
      Premium Support (purchased separately or included as part of your
      subscription to Quicken 2018 Premier or above) call the number that can be
      found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
      "Quicken Premium Support" 
      when you log in with your Quicken ID.
    • Other links or phone numbers
      found elsewhere on the Internet, even in some posts or emails from the
      Community, may not be from Quicken or may not be up-to-date. Use those at
      your own risk.
    • Unlike other so-called
      "Quicken support providers", the real Quicken Support is free
      for all currently supported versions.
  • Unknown Member
    edited January 2019
    Hi,
    First, thanks for the quick and thorough reply.

    For the Mac version of Quicken (2019), Clicking on Quicken > About Quicken shows: Premier 2019, version 5.9.2 (Build 59.25153.100, macOS 10.13.6

    For the Windows version (2018), Clicking on Help > About Quicken shows Year: 2019, Version R17.6, Build 27.1.17.6 -- I don't know why it says 2019 because it is the 2018 version (2019 doesn't install yet in Crossover).

    Both show the correct Quicken ID information and the subscription is up-to-date.

    I'll try the mondo patch and data validation ideas tomorrow.  Since the Windows installation is "inside" the Codeweavers/Crossover application, I may need to contact them to do the mondo patch (I've had to do that before).  

    Again, thanks for all your help!
    Jay
  • UKRUKR SuperUser ✭✭✭✭✭
    edited December 2019

    Hi,
    First, thanks for the quick and thorough reply.

    For the Mac version of Quicken (2019), Clicking on Quicken > About Quicken shows: Premier 2019, version 5.9.2 (Build 59.25153.100, macOS 10.13.6

    For the Windows version (2018), Clicking on Help > About Quicken shows Year: 2019, Version R17.6, Build 27.1.17.6 -- I don't know why it says 2019 because it is the 2018 version (2019 doesn't install yet in Crossover).

    Both show the correct Quicken ID information and the subscription is up-to-date.

    I'll try the mondo patch and data validation ideas tomorrow.  Since the Windows installation is "inside" the Codeweavers/Crossover application, I may need to contact them to do the mondo patch (I've had to do that before).  

    Again, thanks for all your help!
    Jay

    Please note: You're on the "subscription version" of Quicken, beginning with 2018. There is no explicit 2019 version for you to install. The update from 2018 to 2019 occurred as part of the patch file installation process when you installed release R 14.23 in October.
  • Unknown Member
    edited January 2019
    I followed “UKR’s” validation instructions and it found no problems, Actually, it finished without returning anything so I don’t know if that is normal. I’ll try to do the mondo patch later today, although I need to deal with a snow storm first.


    Thanks everyone for your help!
  • Unknown Member
    edited December 2019

    Hi,
    First, thanks for the quick and thorough reply.

    For the Mac version of Quicken (2019), Clicking on Quicken > About Quicken shows: Premier 2019, version 5.9.2 (Build 59.25153.100, macOS 10.13.6

    For the Windows version (2018), Clicking on Help > About Quicken shows Year: 2019, Version R17.6, Build 27.1.17.6 -- I don't know why it says 2019 because it is the 2018 version (2019 doesn't install yet in Crossover).

    Both show the correct Quicken ID information and the subscription is up-to-date.

    I'll try the mondo patch and data validation ideas tomorrow.  Since the Windows installation is "inside" the Codeweavers/Crossover application, I may need to contact them to do the mondo patch (I've had to do that before).  

    Again, thanks for all your help!
    Jay

    Interesting, the Windows version seems to be working fine. I just can’t import its QDF into the Mac version.
This discussion has been closed.