Print Portfolio and registers grayed out
Jim_Harman
SuperUser ✭✭✭✭✭
Shortly after updating to QWin subscription R18.14 (not sure it is related to the update), File > Print is grayed out for banking and investment accounts and for the Portfolio views. Rebooting the PC does not fix it.
Oddly, Ctrl-P still works for these items and report printing still works OK.
Validate and repair > Reset printer settings fixes this temporarily, but if I go to a Portfolio view and back to a register, it is gray again.
Is this just me, or is it a more general problem?
Oddly, Ctrl-P still works for these items and report printing still works OK.
Validate and repair > Reset printer settings fixes this temporarily, but if I go to a Portfolio view and back to a register, it is gray again.
Is this just me, or is it a more general problem?
-- Jim QWin Premier subscription
1
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Comments
I use the following feature often. While viewing a portfolio - I select File -> Print Portfolio and then generate a tab delineated file of my portfolio. The "Print Portfolio" option is now grayed out in the menu and will not let me select it. Fortunately, in the menu it lists the shortcut Ctrl-P beside the grayed out Print Portfolio and that still works so I was able to generate the file I wanted. Since today is the first time I've encountered this bug - I assume it was in the "upgrade" I just installed. I did try to close Quicken and open it back up - but the option is still grayed out.
If you click on one of the other Tabs (e.g. Home, or Planning) the Print item on the menu is re-enabled and works for the accounts again.
Yes the Portfolio view has always been printable. I have never had a problem with it in the past.
I tried installing the Mondo patch and that did not help.
Thank you for taking the time to report this issue to the Community.
I have duplicated this behavior in my data file and Quicken 2019 R18.15 and have opened a ticket with Development to investigate further.
In my testing, if I selected a different tab, such as the Home, Spending or Planning, etc. tabs and then returned to the Banking/Investment account register, the option to Print the current view in the File menu was no longer grayed out and able to be selected again. Closing/re-opening Quicken will also restore the Print option until the Portfolio is viewed once more.
Thank you,
Sarah
The R19.36 release of Quicken for Windows subscription (2018/19) contains a fix for the File > Print Portfolio button not functioning as expected.
The R19.36 release is still currently in a "staged" release and has not gone live to all Users yet, if you have not received the 19.34 update and would prefer to not wait for the release to go live for all Users, it may be downloaded and installed from the Mondo Patch available at https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product.
I hope this information is helpful and please let the Community know if we may be of any further assistance.
Thank you,
Sarah