Quicken Errors
I have several accounts with a bank, and I notice more and more transactions will be posted into the wrong accounts, they will not clear, and if I try to correct the transaction in one account it will screw up another account. This is happening so often I have a transaction category I call Quicken error. I don't dare try and ask for help from the support, the last time I did I ended up with 4 extra accounts and all the other accounts the balance were all over the place. I had to delete Quicken and reinstall with my backups. How many other people are getting transactions put into the incorrect accounts and how are you handling them?
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Answers
Using Quicken year 2019 Ver. R17.6, Build 27.1.17.6. The bank I use on the affected accounts is Key Bank. I have one checking, two savings, and two M/C with this branch. Just within the last 30 days, I have several transactions that should have registered to my M/C account that went into a savings account. If I move a transaction to the correct account it will change the account balances in both accounts. I had one incidence within the last 30 days where I move money from a savings account to pay an M/C balance and I had a transfer and a deposit recorded in the savings account.
1. Quicken will label ATM deposits that I make at an ATM machine, as coming from Royal Spas. No idea why this happens.
2. Sometimes Quicken will assign a category to a transaction that will impact other accounts in my account list. For instance, a transaction for a credit card charge will be categorized as my checking account. So it shows up on both my credit card account and as a charge to my checking account. Which is not correct. It should only be shown on the credit card account.
3. Sometimes Quicken will not download all the transactions from Chase bank into my credit card account. I had to enter a few manually today.
4. I, too, have created a category called Quicken errors.
I have had this problem with both Quicken Deluxe 2016 and now Deluxe 2019. I use a windows laptop computer.
What is a PNC CC transaction? I assume CC = credit card, but what is PNC? Is that PNC Bank?
My Quicken has many memorized payees/categories, I'll try to find that list to edit.
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
I have checked into the "Improve connection" and Key bank was another $ 20.00 per month for this and I can only connect 12 times a month or I pay extra for each time I go over the limit, so for me, it's not worth it. I did try the clearing of the renaming rules about 7 months ago, and Quicken was even more confused, and mistake prone.