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Update R18.14 QUICKEN Premier for Windows lost ability to transfer $ between accounts

For a transaction it is now not possible to pull down the Check# field to enter the type of transaction [e.g. Transfer]. Additionally you cannot enter a Category of any kind, much less specify the receiving account for the $transfer.
Several VERIFYs have been done and all returned no errors.
This follows a call to Premium Support who were unable to rectify.
Please fix soon.
Mike

Best Answer

  • Accepted Answer
    The issue has been solved [to some extent] as a result of a PREMIER Support phone call. The fields can be edited IF QUICKEN IS RUNNING ON MY PRIMARY DESKTOP monitor. I use four monitors and, heretofore,always ran QUICKEN on a monitor other than the DESKTOP.  The support technician indicated another program update is forthcoming.  In the meantime I have a workaround. I'll also make sure that my graphics display card has the latest update.
    Thank you responders for the help.
    Mike

Answers

  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    I don't see either of those problems in my 18.14 Premier installation. For me, the Check# field and the Category field continue to work as before.
    Please describe more fully the behavior you're observing.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • I have 4 separate QUICKEN FILES. On each of them, after the update I am unable to pull anything down for a blank transaction in the Check# field.
    I am unable to pull anything down from the blank transaction CATEGORY field.
    I can enter characters in the MEMO field.
    Each of these FILES are pretty large; e.g. 300MB.
  • UKRUKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    1) Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly.

    What is the exact release number for your version of Quicken?
    If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

    Quicken US version:

    - 2016 ... Release R 19.3 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
    -  2018 ... upgrades to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
    - 2019 ... Release R 18.14 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada version:

    - 2016 ... Release R 7.2 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    - 2017 ... all users should have been upgraded to 2018 already
    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later patch
    - 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required release number, may be higher, subject to change without notice)

    Please do this even if you are on the latest release already:
    Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
    Download it and save it to disk.
    Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
    This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

    Reboot Windows when done with the above and try Quicken again.

    2) Validate

    Validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file "broken beyond repair".

    Please run this exact procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
    - If Quicken reports an error creating the Copy file and you are using Q 2019 repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes".  Note: This may cause some data loss.
    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors logged as not repaired by Quicken.

    - Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
    - Again fix any errors logged as not repaired by Quicken.

    - Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.

    - If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    3) Still not working?

    If you haven't done so already, I'd say it's time to chat with Quicken Support or call them on the phone and request help.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support 
      and select Chat or Phone support. Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or above) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    Perhaps your installation was faulty somehow. Try downloading and installing the Mondo Patch from here:

    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    I can replicate the behavior you're seeing by disabling two preferences. Check whether these are enabled.

    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Thank you for the QUICK responses!
    My complete installed version is R18.14 Build 27.1.18.14
    I checked and my preferences included checks in the two mentioned data entry fields.
    I downloaded and installed the Mondo for R18.14 US Windows.
    Unfortunately this Mondo did not solve the problem.
    Here's the results of my Validation:
    [Sat Feb 02 17:55:51 2019]
    File: "C:\Users\Mike\Documents\Quicken\Mike&Marta Personal" 
    QDF:
    Validating your data.
    No errors.
    QEL:
    No read errors.
    QEL:
    All internal consistency checks passed.
    [Sat Feb 02 17:56:24 2019]
    Validation has completed.

    Again, thanks for the help, but, as yet, no cigar.
    Mike
  • Michael LoyMichael Loy Member
    Accepted Answer
    The issue has been solved [to some extent] as a result of a PREMIER Support phone call. The fields can be edited IF QUICKEN IS RUNNING ON MY PRIMARY DESKTOP monitor. I use four monitors and, heretofore,always ran QUICKEN on a monitor other than the DESKTOP.  The support technician indicated another program update is forthcoming.  In the meantime I have a workaround. I'll also make sure that my graphics display card has the latest update.
    Thank you responders for the help.
    Mike
  • UKRUKR SuperUser ✭✭✭✭✭
    Just out of curiosity ... are you running the Quicken window on a second monitor?
    If so, try moving it to the first monitor.
  • That was EXACTLY the problem. I posted that conclusion here about 2 hours ago, but it looks like a moderator removed my post.
This discussion has been closed.