Reconciling window already has a "cleared balance" that does not clear.

I have been using Quicken for years. The reconciliation windows now have "cleared balances" that do not clear. I have made adjustments in my chequing account for SEVEN months. These months were previously reconciled. Now I have the same problem with a credit card account. I usually make one adjustment every ten years. I finally thought to check for software updates but that didn't help. I keep these books to accurately track out spending. I have checked your web page resources and the Internet. PLEASE HELP!!!

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