What do folks think about Quicken fleecing us with the new subscription model

As a long time Quicken user (since the early 90's) every few years I have willingly purchased a updated version of this application. Looking back on my expenditures on Quicken every few years, on average (adjusted for inflation) I have spent less than $20 a year.  However I am an VERY disappointed that with the new subscription scheme that results in me spending significantly more on a yearly basis.  Despite a almost 3 decade relationship with Quicken I am now preparing to transition to an alternate solution that does not require yearly subscription. I suspect Quicken will loose a lot of long time customers like me.  Would love to hear from others on this. 

Comments

  • gaustgaust Member
    edited February 3

      Quicken subscription is ridiculously expensive and they have not demonstrated any significant loyalty to long time customers.   

  • Pam FlaigPam Flaig Member
    edited February 5
    I haven't found something to manage all of my cash and transactional accounts along with history as I have in quicken.   I too, am a long time users since ~2002.   I've just recently completely rebuilt my file because of so many corrupt issues caused by the updates in the last 5yrs.   I've tried the quicken support chat which has been completely worthless; these blog and superuser suggestions have been more helpful than anything.  With all the updates over the years, I was anxious for the mobile option but it is still something to be desired.  Ideally there would be a website based version if the mobile app cant give us all the desktop options.   

    [removed - violation of community guidelines]  
  • MV1MV1 Member
    Hate it. Been using Quicken since first release. I was happy with Q16. By my math the subscription model increases my annual usage cost by 40%.
  • Dave IngsDave Ings Member ✭✭
    I am fine with the new subscription model. You get what you pay for.

    The noticeable improvement in the products (new platforms, frequent updates, real support people) the last two years is definitely worth it for me. Prior to these changes Quicken was slowing dying from inattention. YMMV.
  • cranky_usercranky_user Member ✭✭✭
    I'm not really happy with it either.  Its not so much the cost.  I'm just not happy with the direction they are going with the product.

    I've been looking at other products.  One thing I've discovered is other software doesn't require a subscription to maintain most kinds of downloads.  They support direct connect or OFX/QFX/QIF files without any recurring fees.

    So the only thing I'd be missing is EWC which is just one of my accounts and kind of flaky anyways.  I usually have to end up download the QFX file anyways.

    So I'm not sure I'm losing much.
    Quicken Windows 2017 R19.1.  Quicken user since 1999
  • Gary K. MasseyGary K. Massey Member ✭✭✭✭
    As a 20 year plus Quicken user I was not happy with the new annual subscription fee. That being said, before signing up again I tried several other programs, namely, Personal Capitol, Mint and Countabout. Countabout was the only one that allowed me to download my Quicken data to their program. The others required you to start anew as you would if you were a first time user to Quicken. It was too complicated for me since I had outstanding transactions in Quicken that had not yet been reconciled and I didn't want to manually enter all the data and transactions.

    Countabout imported my Quicken data successfully but it didn't have features I was familiar with in Quicken..I used my credit card for many transactions and then pay the bill in full when my statement arrives each month. In Quicken, I can enter a payee such as Ajax Bank and continually add transactions as I use the credit card. When my statement comes each month, all of the transactions for Ajax Bank are listed under that payee (Sort of like a split transaction)so I can just pay the total due for that month.
    Countabout didn't allow me to do that and I had to list each credit card purchase as a separate entry. When I sought assistance from Countabout they said their program didn't have that same feature as Quicken. There were numerous other problems I encountered but won't go into detail. Since I am familiar with Quicken I decided to bite the bullet and just stick with them despite the annual $49 subscription renewal fee. 

    Our world is constantly changing and this is one of the changes.Travelers Checks at one time were accepted almost anywhere because payment was pretty much guaranteed but now they are no longer accepted. People are shopping online so big retailers like Sears, KMart, ShopKo and many others are closing stores. Its the world we now live in. If you can find another alternative to Quicken, and there are many out there. good for you. For me $49 is better than the headache and stress of converting to a new program.
  • Rich SRich S Member ✭✭
    Software-as-a-subscription is the latest trend, and vendors like it as it provides a predictable stream of income. Meanwhile, people forget they have these subscriptions and keep getting charged, while vendors like Apple make it almost an Alice-in-Wonderland type of challenge to unsubscribe.  Back when I was growing up we had record clubs and magazine clubs that would continue to bill you. Now they have your credit card number, so let the buyer beware.  Someone needs to write an app to keep track of all your subscriptions.
  • mshigginsmshiggins SuperUser ✭✭✭✭✭
    Rich S said:

    Someone needs to write an app to keep track of all your subscriptions.
    Isn't that one of the things you can track using Reminders in Quicken?
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • Hate it.  Downloaded it today and upon installation got the dreaded message that my computer does not meet minimum system requirements. Nonsense!!  And the so-called workaround is so convoluted (uninstalling hidden and non hidden folders manually) that I have decided to keep 2017 Premier and get a refund! I've used Quicken for at least 10 years, buying new versions every 2-3 years.  But the subscription model is a joke.  They can't even make it install correctly on a perfectly functioning pc that has tons of room and speed.  I'm OUT!
  • Roger MRoger M Member ✭✭✭
     If you can find another alternative to Quicken, and there are many out there. good for you. For me $49 is better than the headache and stress of converting to a new program.
    Thanks for the honest review Gary. As you have discovered, there are many alternatives to Quicken, however, none of them offer all of the features of Quicken.
    Personally, I think that the subscription model is a good thing, as it will allow Quicken to streamline their development process, which will result in a more reliable and better product. I think they are already off to a great start.
    I know that nothing is certain, but I want to be reasonably sure that Quicken is going to be around 10, 20 or more years from now. With retirement around the corner for me, I have too much invested in my Quicken data to change software. I think the subscription model will help them achieve that, and it gives me more confidence in Quicken as a company, moving forward.
    Quicken Windows Premier - Subscription **** Windows 10 Home *** Quicken user since 1996
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    Q is also, via the subscription model, working to streamline their product line.  In a few years, the only supported products will be QWin US, QWin Canada and QMac ... down from the current support of each of those three for 2019, 2018, 2017 and 2016.
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • Steve CannonSteve Cannon Member ✭✭✭
    I have used QWin since 1993.  Before I retired in 2015 I worked in software development since 1882.  I have done tech support, quality assurance, and development.  I think the subscription model is the way to go.  Once all the older versions of Quicken are no longer supported, it will allow Quicken tech folks to devote their time exclusively to one product.  Having to keep track of multiple versions of software with different feature sets is very difficult and prone to breaking things.  Therefore, I don't blame Quicken for going to the subscription model.  
    Windows 7 - Quicken Home, Business, and Rental Property
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    "Before I retired in 2015 I worked in software development since 1882."
    123 years!!! WOW, you really are experienced.
    BTW, I was a developer/analyst/manager of software development from 1974 until I took an early retirement in 2014.
    And I agree with you about the need for the subscription model.
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • Dave IngsDave Ings Member ✭✭
    Roger M said:
    I have too much invested in my Quicken data to change software. I think the subscription model will help them achieve that, and it gives me more confidence in Quicken as a company, moving forward.
    I absolutely agree. Prior to the recent product and management changes, Quicken was dying on the vine. Now I feel like it has a future and I can depend on it.
  • edited February 7
    As a 20 year plus Quicken user I was not happy with the new annual subscription fee. That being said, before signing up again I tried several other programs, namely, [removed]. [removed] was the only one that allowed me to download my Quicken data to their program. The others required you to start anew as you would if you were a first time user to Quicken. It was too complicated for me since I had outstanding transactions in Quicken that had not yet been reconciled and I didn't want to manually enter all the data and transactions.

    [removed] imported my Quicken data successfully but it didn't have features I was familiar with in Quicken..I used my credit card for many transactions and then pay the bill in full when my statement arrives each month. In Quicken, I can enter a payee such as Ajax Bank and continually add transactions as I use the credit card. When my statement comes each month, all of the transactions for Ajax Bank are listed under that payee (Sort of like a split transaction)so I can just pay the total due for that month.
    [removed] didn't allow me to do that and I had to list each credit card purchase as a separate entry. When I sought assistance from [removed] they said their program didn't have that same feature as Quicken. There were numerous other problems I encountered but won't go into detail. Since I am familiar with Quicken I decided to bite the bullet and just stick with them despite the annual $49 subscription renewal fee. 

    Our world is constantly changing and this is one of the changes.Travelers Checks at one time were accepted almost anywhere because payment was pretty much guaranteed but now they are no longer accepted. People are shopping online so big retailers like Sears, KMart, ShopKo and many others are closing stores. Its the world we now live in. If you can find another alternative to Quicken, and there are many out there. good for you. For me $49 is better than the headache and stress of converting to a new program.
    loved the above and agree, change is almost impossible.

    I will say regarding your credit card issue, here is what I do;
    1) I have each credit card as an "account" in quicken and use the web connect to have the transactions all come down into that account.  This gives one transaction per charge, and can give it the category I want without splits.  This works for AMex, Chase, Citi and Barclays for sure, other too is my bet that support Webconnect directly from inside quicken.  It does mean I have a dozen accounts with each update to download.
    2) I send the payment in(using bill pay), and record it as a [transfer to account name] in my checking account, and voila, it all works with great reporting.  It also gets downloaded as a credit in the credit card account too as a nice extra so I know they got it.
  • RonRon Member
    I'm an IT specialist of 46+ years and have been in customer/technical support for the past 30 years.  I would never force a customer to pay.  Subscription?  Make it optional.
    That being said: We're talking about an average of $4/month to pay for the subscription.  All-y'all's time is worth way more than $4/month. So like I have done, piss and moan about the change for a couple of days and then just accept it.
    Your fellow Quicken user of 30 years,
    Ron
    IT Technician 46+ years.
    Operations, Application Programming, Systems Programming, Storage Management.
  • Quicken user of 15+ years. I despise the new subscription model. The only reason I made the jump was because I was forced to. It would be different if the support was there, but it's not. I'm constantly having to validate and repair my file, reset bank connections, etc. Or utilize the quicken community to identify known bugs, then use some upside-down, backwards, reset, prayer, hail mary, workflow just to get standard functionality back to the program. I don't even use any new functionality offered, for fear it might break the program entirely. It's like walking on eggshells, daily. Not once has quicken support ever resolved my issues, let alone acknowledge them. It's always user error, or some setting that was automatically enabled during a patch. Not once have they taken responsibility for their software. If QA or support improves, then I see value in the new model. However, as of right now, I have lost all confidence in this product and won't be renewing if I can help it.

    Microsoft moved to a subscription model for Office, which I was not happy about as well, mainly because it's expensive. But the support has always been there. Never a "showstopper" like what i have every few weeks with quicken.

    The only reason I am sticking around is for calendar view to help me keep track of my daily balances and reminders. If there is another program out there that does this, please let me know. Mint is probably the closest in model, but without those two features, I can't use it like I do with quicken.
  • If there was true support and value, I wouldn't mind the subscription.   I have nothing good to say about the quicken support nor responsiveness to reported issues and community concerns.   Users that are not savvy either give up of do not use the new features.    I know some users that are happy to stay with an older unsupported, no direct connect version which should be somehow an option too.   
  • BmorguiBmorgui Member ✭✭
    Too few people consider the cost of Quicken versus the "assets under management" that it supports.  In this context, for anyone with sufficient investments that they actually require Quicken, the cost is very reasonable - even cheap! 

    However, the flip side of this logic is that Quicken should also recognize that its customers with significant investments are its best long-term prospects and therefore should driver future developments towards supporting investments, real estate, etc. instead of simple "low-end topics"  such as household budgeting, bill paying, etc. that are already adequately covered by Mint, Personal Capital, Excel, Banks, etc..  As we all know, there are very few adequate alternatives to managing personal investments. 
  • splashersplasher SuperUser ✭✭✭✭✭
    Hate it.  Downloaded it today and upon installation got the dreaded message that my computer does not meet minimum system requirements. Nonsense!!  And the so-called workaround is so convoluted (uninstalling hidden and non hidden folders manually) that I have decided to keep 2017 Premier and get a refund! I've used Quicken for at least 10 years, buying new versions every 2-3 years.  But the subscription model is a joke.  They can't even make it install correctly on a perfectly functioning pc that has tons of room and speed.  I'm OUT!
    The reason Quicken thought your computer does not meet system requirements is because the Windows properties of the installation program were set for a compatibility mode, all compatibility settings of the properties need to be turned off.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

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