Why is Quicken 2019 so SLOW to load
I just upgraded from Quicken 2016 to 2019. My version number is R17.6 Build 27.1.17.6
I have a reasonably fast computer, i7-7700K CPU, 32 GB ram with a 1TB solid state drive where my quicken files are stored. Quicken 2016 loaded nearly instantaneously. 2019 takes up to 15 seconds before I can see the register. I am extremely disappointed with this product. I've been a quicken user since the DOS days and have transactions going back to 1990, but if this can't be fixed I need to find out how to migrate back to 2016 and get a refund.
If anyone knows how this might be fixed, I'd greatly appreciate it.
Also is there a Quicken chat, or tech support email address, or a phone number so I can actually communicate with someone? In all the years I've used this software this I've never had an issue. This one is unacceptable.
Thanks in advance.
- Bob
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Best Answer
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R Bernard
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Solved. I was going to send a report to Quicken via Help/Report a problem..but wanted to look at the files being sent. The first file was QCSLog.txt. It had numerous entries for the same thing (apparently being written each time I opened the new program). Each entry said the same thing:"ERROR:Exception in trying to get user region Unable to connect to the remote server".Since I connect thru a VPN, I disconnected my VPN connection and Quicken loaded normally. But that still isn't where I want to be since I nearly always connect thru the VPN. I then went to Edit-->Preferences-->Web Connect and deselected 'Keep Quicken Open after Web Connect Completes'.I closed the program, re-connected the VPN and everything is running as it should.So in the end, the problem seems to be in the 'Keep Quicken Open after web connect' check box. For me, deselecting it was all I really needed to do.Caveat: I don't use quicken mobile or quicken cloud services and don't know how those would be affected. The 'web connect' thing seems to be applicable to opening Quicken with a browser, which I never do.- Bob0
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Answers
If you haven’t already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
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To confirm whether the Web Connect setting was relevant or not, I think you should restore the setting. My suspicion is that it is not relevant. I think obtaining region may be a one-time (or perhaps infrequent) occurrence.
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I live closer to the San Mateo & Bay Bridges now. But I can't really pin the blame on the laptop. All programs other than Quicken run acceptably fast.
Before I take the laptop swimming, I will try uninstalling as many other 3rd party applications as I can. Every application now wants to run processes in the background. Perhaps I'll get lucky and find one or more that are slowing down Q.
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Questions? Check out the Quicken Windows FAQ list
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