one step update not syncing cloud
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carthman
Member ✭✭
Quicken is no longer syncing with my cloud accounts during one step up. The box is checked,however once it completes the sync did not happen. It doesn't have any errors either. The only way to sync is a manual sync.... "mobile and web" -> cloud sync. Any ideas?
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Best Answer
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Hello @carthmancarthman said:I have 2019 R18.16 build 27.1.18.16. None of those work. The issue is only with letting one step update do it. When I do it manually it works fine
Thank you for that additional information. If you haven't already, please go to the Edit tab at the top left corner of Quicken and select "Preferences" from the drop-down menu.
In the Preferences window, select "Quicken ID Sync & Alerts" from the lower left side and on the right side of the window under the Sync and Alerts section does it show a Get Started button or do you have the link to reset the cloud data?
If a blue Get Started button is showing under Sync and Alerts, that indicates that while the Mobil Sync shows it is active in Quicken, internally it's not connecting correctly.
To fix this, we will need to click on the blue link right above that says "Sign in as a different user" and type yes in the window that opens to confirm that you want to sign out.
Quicken should then refresh and show a blank sign-in window, when it does please close and re-open Quicken, then sign in with the same Quicken ID and password you are currently using.
When asked if you would like to use the mobile sync, select "Don't Use Mobile" and next until registration is completed and you can see your data file again. In the data file, please go back to the Mobile & Web tab, you should now see a big Get Started button, and click there to re-add your accounts for syncing.
Once all accounts are added again, the sync should now complete correctly when running the One Step Update without the need to manually sync, but please let us know how it goes.
Thank you,
Sarah
5
Answers
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Hello carthman. Appreciate your question.
Which version of Quicken are you using?
Have you tried the steps in this article: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
Please let us know if this works for you or if you have any other questions.
~ Quicken Harold.Quicken Harold
Community Moderator0 -
I have 2019 R18.16 build 27.1.18.16. None of those work. The issue is only with letting one step update do it. When I do it manually it works fine0
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Hello @carthmancarthman said:I have 2019 R18.16 build 27.1.18.16. None of those work. The issue is only with letting one step update do it. When I do it manually it works fine
Thank you for that additional information. If you haven't already, please go to the Edit tab at the top left corner of Quicken and select "Preferences" from the drop-down menu.
In the Preferences window, select "Quicken ID Sync & Alerts" from the lower left side and on the right side of the window under the Sync and Alerts section does it show a Get Started button or do you have the link to reset the cloud data?
If a blue Get Started button is showing under Sync and Alerts, that indicates that while the Mobil Sync shows it is active in Quicken, internally it's not connecting correctly.
To fix this, we will need to click on the blue link right above that says "Sign in as a different user" and type yes in the window that opens to confirm that you want to sign out.
Quicken should then refresh and show a blank sign-in window, when it does please close and re-open Quicken, then sign in with the same Quicken ID and password you are currently using.
When asked if you would like to use the mobile sync, select "Don't Use Mobile" and next until registration is completed and you can see your data file again. In the data file, please go back to the Mobile & Web tab, you should now see a big Get Started button, and click there to re-add your accounts for syncing.
Once all accounts are added again, the sync should now complete correctly when running the One Step Update without the need to manually sync, but please let us know how it goes.
Thank you,
Sarah
5
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