Quicken Mobile-Payee information is pulling from memo field. how to correct?

Hello @pdecatrel

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

Please take a moment and review https://community.quicken.com/discussion/7803899/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet and post back to let us know what version and release of Quicken you are using.

To be sure we are understanding the situation correctly - when you are viewing transactions in the Mobile App, the Payee field of the transaction contains data from the memo field, such as "Debit Purchase" and does not show the correct Payee name - is that right?

If so, does the correct Payee name show in the Memo field of the transaction or is the Payee info missing completely?

Please let us know, thank you.

Sarah

Hello @pdecatrel

Thank you for that additional information, although it does confirm that there is not an easy solution for this issue.

Quicken enters data exactly as it is received from the Financial Institution and if the transactions are transmitting with the memo details in the payee field and the payee details in the memo field, the information has to be corrected from the origin source of the data, or in other words, the Financial Institution server.

If you haven't already, I would recommend contacting your Financial Institution and speaking with the Online Banking team.  Provide them with a copy of your OFX Log File and request an escalation to the in-house OFX Team to have the formatting of the transactions corrected.

The OFX Log contains the details of the internal communications between Quicken and the Financial Institution and shows exactly what data Quicken is receiving and should be everything they need to start the escalation.

The OFX Log can be found by going to the Help menu in Quicken > Log Files > OFXLog.txt and selecting to "Save As".

In the meantime, you should be able to view the Memo field by opening the transaction in the Mobile App or by adding the "Notes" column in the Web App view.

I hope this information is helpful and please let us know if there are further questions/concerns.

Thank you,

Sarah

Hello pdecatrel,

Sorry, to hear that you are unable to find the 'Note' section on the mobile app.

When the mobile app is open, select the account and then select a specific transaction.

When the transaction has been opened, there is a 'Note' section, see below.



See if the memo information is listed here on the mobile app.

Hope this helps!

Hello Pdecatrel,

The note section is the memo field in the mobile app.
You can try using the web companion at https://app.quicken.com/ this can be accessed on a mobile device.

However, the web companion also labels the memo column as notes but it should contain the same information as the memo field in Quicken.


Unfortunately, if the necessary information isn't listed you will need to contact your financial institution as Quicken Sarah has outlined above regarding the information downloading into the incorrect fields in Quicken.