Why won't my transactions download into Quicken in Windows from the app?
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anneyco@
Member ✭
I enter transactions in the app on my iphone and ipad. Normally when I go into Quicken on my laptop I can download these transactions using the update function. This has not been working since Quicken's latest update. Why not?
0
Best Answer
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Hello Anneyco@
Sorry, you haven't received a response.
How long have you let the first sync run?
The initial sync process can take some time as it's syncing the last 2 years of transactions for every account that is set to show on the mobile app.
https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions
If you have completed all of the steps listed in the FAQS and the issues persist, I would try restoring a backup file, this back up file will have a new cloud account.
I would then attempt to sync the newly restored file.
For steps on restoring a back-up, please see https://www.quicken.com/support/how-backup-or-restore-your-quicken-data.
Thank you!
-Quicken Tyka
~~~***~~~5
Answers
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Helllo anneyco. Appreciate your question.
Which version of Quicken are you using? Are you using Windows or Mac?
Please let us know so that we can best help you.
Respectfully,
~ Quicken Harold.Quicken Harold
Community Moderator0 -
VersionR19.52
I should tell you that I was on a live chat with someone at Quicken last Fr
iday for an hour and a half.
We went through several steps but the syncing seems to get hung up on trans
actions. I had to end the chat since I had things to do.0 -
Hello Anneyco@
Sorry, you haven't received a response.
How long have you let the first sync run?
The initial sync process can take some time as it's syncing the last 2 years of transactions for every account that is set to show on the mobile app.
https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions
If you have completed all of the steps listed in the FAQS and the issues persist, I would try restoring a backup file, this back up file will have a new cloud account.
I would then attempt to sync the newly restored file.
For steps on restoring a back-up, please see https://www.quicken.com/support/how-backup-or-restore-your-quicken-data.
Thank you!
-Quicken Tyka
~~~***~~~5
This discussion has been closed.