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Transactions entered on phone, never show cleared once synced to laptop!
I like to enter my receipts in the moment, which I just started doing with the new app. (didn't work right on previous apps). Those transactions show on my Mac laptop version, with a brown pencil in the Review column and a blank box in the Cleared column. When I do a transaction update on my laptop, all new transactions I have NOT entered manually show up and with blue dots/blue checked boxes. Transactions I entered manually on the laptop, change to a blue pencil and blue checked box. BUT - the transactions I entered manually on the phone app do not clear!!! It's like the update just skips over them. "Chat" told me to call in. "Call Center" told me reconcile with my paper statement. They thought that while the app was syncing with my laptop, it was also synced the credit card company??? That makes no sense and if it were it should show Blue/Cleared. Going back to my paper statement is NOT why I pay a subscription for this software. Please advise on how to get this to work as it should!
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