[edit description] Budget rollover categories and Quicken Mobile issue
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Slomers6
Member ✭
I created a budget and selected the rollover option for my categories. When I sync with Quicken Mobile - it is showing wrong amounts in a lot of my categories. When I looked further into these categories with wrong amounts on quicken mobile, it is showing rollovers added to my categories from Jan 2019.
I went onto quicken on my laptop, and the rollover amount is showing correctly at $0 for Jan. Why is this?
I went onto quicken on my laptop, and the rollover amount is showing correctly at $0 for Jan. Why is this?
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Best Answer
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Oops!I think, you already did that.
If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- To start Chat, your browser must allow popup windows from https://www.quicken.com
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
5 - To contact Quicken Support,
please use this link only:
Answers
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[removed - duplicate of above text]
Oh - and I did reset my cloud data - - numerous times.0 -
I can only guess ...Have you tried to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy?
Do note that a full Sync process may take many minutes to complete.
Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
0 -
Oops!I think, you already did that.
If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
- To contact Quicken Support,
please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- To start Chat, your browser must allow popup windows from https://www.quicken.com
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
5 - To contact Quicken Support,
please use this link only:
This discussion has been closed.