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Fidelity NetBenefits - Error OL-295-A - might be VPN usage related

Jeff SunderlinJeff Sunderlin Member ✭✭
edited October 2019 in Download, Add/Update Accounts (Windows)
Message: Your financial institution has rejected this transaction. For more information, contact your financial institution. This started in the past week. I can use my credentials to manually log into the website and view data. Quicken is no longer able to connect. I also deactivated the account and receive the same information. Quicken is not able to communicate with Fidelity.

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Answers

  • SherlockSherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/error-when-using-online-services-ol-297
    Quicken user since 1997
    Premier on Windows 10
  • Jeff SunderlinJeff Sunderlin Member ✭✭
    I reviewed and checked those steps before posting. Any other suggestions? Fidelity was closed when I tried to call them.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    Jeff Sunderlin said:
    I reviewed and checked those steps before posting. Any other suggestions? Fidelity was closed when I tried to call them.
    As explained in Quicken's support document, you will need to contact the financial institution.  For what it's worth, I haven't had any issue with NetBenefits this past week.
    Quicken user since 1997
    Premier on Windows 10
  • Jeff SunderlinJeff Sunderlin Member ✭✭
    I cleared out the data and receive the same I message starting over - it is a Fidelity issue. Now I need to find time during their business hours to find an answer.
  • Doug GiannottiDoug Giannotti Windows Beta Beta
    I received the same error this morning when I tried to download transaction from Fidelity NetBenefits. Strange, my other Fidelity brokerage accounts download transactions fine
  • BostonDriverBostonDriver Member ✭✭
    edited September 2019
    Same here, worked perfectly for years. Now Brokerages works fine, yet NetBenefits gives me this error.

    It would be nice if Quicken would let me cut/paste the error message so I don't have to type it in manually when contacting Fidelity.
  • Greg_the_GeekGreg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Use the Windows Snipping Tool to get a screenshot.
    Quicken Subscription HBRP - Windows 10
  • Wes MauldingWes Maulding Member ✭
    I am encountering this issue as well... has anyone figured out what the issue is and how to correct?
  • KevinkyKevinky Member ✭✭
    I also am having the OL-295-A since. Not sure when it started but my last download from Fidelity Netbenefits was Sep 13 so sometime between then and the last couple days this started.
  • imdone003imdone003 Member ✭✭
    I also am having the OL-295-A error. Last download was Sep 13.
  • half_tonhalf_ton Member ✭✭
    I'm having the same problem. Last download on Sep 15.
    Are we shouting at the darkness here? I don't see any response and/or solution.
  • ps56kps56k SuperUser ✭✭✭✭✭
    For each time you report any of these OL-295 errors...
    Please show what version Quicken.... --> Help --> About Quicken
    I am running Q2019 R21.17 -
    and just did a One Step Update to Fidelity Investments and Fidelity NetBenefits...
    all is good - 6 accts - mutual funds, IRAs, 403b -
    Quicken 2020 Deluxe - Subscription - Windows 10
  • KevinkyKevinky Member ✭✭
    Sep 23 still not working. Quicken 2017
  • half_tonhalf_ton Member ✭✭
    My version of Q2017 Rental Property Manager was out of date so I got the lastest version. Fidelity downloads now work.
    Version:R19.7 Build:26.1.19.7
  • ps56kps56k SuperUser ✭✭✭✭✭
    Kevinky said:
    Sep 23 still not working. Quicken 2017
    For each time you report any of these OL-295 errors...
    Please show what version Quicken.... --> Help --> About Quicken
    Quicken 2020 Deluxe - Subscription - Windows 10
  • havok423havok423 Member ✭✭
    Quicken Premier 2019
    version R21.17
    build 27.1.21.17

    Regular account update just fine. 401k accounts OL-295-A.
  • KevinkyKevinky Member ✭✭
    > @ps56k said:
    > (Quote)
    > For each time you report any of these OL-295 errors...
    > Please show what version Quicken.... --> Help --> About Quicken

    Quicken 26.1.19.7
    Fidelity Netbenefits still not working as of 6pm 9/23
  • KevinkyKevinky Member ✭✭
    > @Kevinky said:
    > > @ps56k said:
    > > (Quote)
    > > For each time you report any of these OL-295 errors...
    > > Please show what version Quicken.... --> Help --> About Quicken
    >
    > Quicken 26.1.19.7
    > Fidelity Netbenefits still not working as of 6pm 9/23

    Want to add that Roth and 529 Fidelity accounts work fine.

    Fidelity 401k however fail with OL-295-A
  • BostonDriverBostonDriver Member ✭✭
    edited September 2019
    Still no luck today.

    Windows 7
    Quicken Premier 2019
    Version R21.17
    Build 27.1.21.17
    (would have be nice if I could cut/paste this)
  • imdone003imdone003 Member ✭✭
    Windows 10
    Quicken Deluxe
    Version R22.12
    Build 27.1.22.12
    Fidelity Netbenefits not working as of 9/23 6:59 PM
  • NotACPANotACPA SuperUser, Windows Beta Beta
    I'd contact Customer Service at Fidelity NetBenefits.
    I've found that Fidelity Representatives are usually quite knowledgeable about Quicken and downloading.

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Jeff SunderlinJeff Sunderlin Member ✭✭
    Has anyone been able to contact Fidelity NetBenefits? By the time I get home the customer service line is closed.
  • jdxtrjdxtr Member ✭✭✭
    On Friday 9/20/2019 I spent about an hour in a chat session with Fidelity about this problem. Once they finally understood the problem, it seems they didn't have the information or knowledge to deal with the problem. I was told to call in by phone, which I did. That took another 40 minutes until they fully understood the problem and someone at Fidelity actually tried to connect with NetBenefits through Quicken and it failed. They said they initiated a trouble ticket and hoped to have it fixed quickly. Given they were apparently unaware of the problem for a full week, their system doesn't seem to detect and track login problems very well. Not sure what "quickly" will mean.
  • havok423havok423 Member ✭✭
    Just updated to R22.12, build 27.1.22.12 on Sept 25.

    Fidelity NetBenefits still not working on 401k accounts.
  • mhanky1mhanky1 Member ✭
    I have been able to download through update just fine for years. Today it is saying it is refused by th e institution and to contact them. They cannot find anything wrong. Is anyone else having this issue? I have tried to readd the account and get the same issue.
  • KevinkyKevinky Member ✭✭
    Quicken 26.1.19.7
    Still not working for Fidelity Netbenefits 401k accounts on 9/25

    So its still not clear, who has to fix this problem Fidelity or Quicken?

    Can anyone from Quicken please answer?
  • NotACPANotACPA SuperUser, Windows Beta Beta
    edited September 2019
    Kevinky said:
    So its still not clear, who has to fix this problem Fidelity or Quicken?
    Can anyone from Quicken please answer?


    @jdxtr's reply of Sept 23.   Fidelity seems, according to jdxtr, to have acknowledged that the problem is theirs.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • lltxcjmlltxcjm Member ✭✭
    R19.52, Build 27.1.19.52. NetBenefits update hasn't worked for weeks. Reported Problem to Quicken twice, but zero response or acknowledgement. Based on the above, I guess I'll try to contact Fidelity today.
  • jmkdaejmkdae Member ✭✭
    My "DirectConnect" download from Netbenefits worked this AM.

    It has been failing for a number of days.
  • KevinkyKevinky Member ✭✭
    Netbenefits with a 401k account still does not work for me 9/27
This discussion has been closed.